Gerber Collision & Glass - Chesapeake (Va)

4.8 (379reviews)
97%
2153 Old Greenbrier Rd,  Chesapeake,  VA  23320
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In operation 85 years.

Gerber Collision & Glass - Chesapeake offers quality collision repair/auto body services backed by a National Lifetime Guarantee.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
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Email

Reviews (379)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for delivering exceptional repair quality, with many noting their vehicles looked brand new or better than before their accidents. The professionalism and friendliness of the staff received widespread acclaim, with customers highlighting courteous, knowledgeable, and attentive service throughout the repair process. Regular and proactive communication - including twice-weekly calls and text updates - was a standout highlight, with many customers appreciating never having to chase for status updates. Timeliness was another strong point, as numerous customers noted their vehicles were completed ahead of schedule. The added touches of interior and exterior detailing upon vehicle return were frequently mentioned as pleasant surprises. A few customers, based on their own comments, noted areas for improvement such as occasional communication gaps, initial quality issues requiring return visits, and some unresolved mechanical concerns post-repair.
AI-Generated from reviews written in the last 12 months
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"... honest about service times, and maybe most importantly the work was done so well it looks original to the car. The exterior was cleaned very good making the car ..." Read more
"Repairs were done quickly and perfectly. My car left the shop looking better than new. Super friendly staff, kept ..." Read more
"The quality of the work performed speaks for itself. I couldn't be any happier with the professionalism ..." Read more
"The quality of their work is unbeatable! My truck looks better after my repairs than when I bought it."
"... considering the holidays and provided routine updates and got my vehicle back to me in half the time they estimated which was great." Read more
"... could drive himself to his first day of college. They delivered the car back to us a full day earlier. Couldnt be happier." Read more
"Work was completed far ahead of schedule. Communication was consistent and regular. Customer service outstanding. Totally ..." Read more
"... pulling to the left. Not happy at all with how long it took and even after all that time im still going to have to have more work done to it because it still isn't ..." Read more
"My vehicle was not ready the first time I picked it up. The paint was not even and my bracket was still torn ..." Read more
"Great communication! I never called them once because they have a set Tuesday and Thursday call to me to update me! The entire process was easy and seamless! Very satisfied! ..." Read more
"Great communication from the start! They called me twice a week with updates with my vehicle. The ladies are awesome! #girlsrock"
"... much for a job well done. Greatly appreciate your keeping us updated throughout the process as well as the fantastic job you did putting our car back together." Read more
"... process perfectly, they were all very nice as well. They kept in touch regarding the status and the repair was completed a week prior to the estimated completion ..." Read more
"... take their time, and do the repair correctly. But they were daily reminding me of how swift the repair was going along, and how soon I would have my vehicle back ..." Read more

My Experience

They have been the perfect example of what excellent customer service is all about. The made me feel special from the minute I I walked through the door until they went back to picking up my vehicle. A 10 out of 10.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Always satisfied with the service here my number one choice

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Ashlee Clark was great

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I was completely satisfied with the customer service and the constant updates and communication. Most importantly, I’m completely satisfied with the end result. Excellence work overall.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The entire staff at the Gerber on Old Greenbrier road were outstanding. They constantly communicated updates, and the repairs were completed early. This is my second repair from this location and this standard of excellent appears to be the standard.....Great Job.

Likely to Recommend

Would rank higher if I could.

Repair Quality

Totally Awesome Job.

Customer Service

Great, The staff constantly commnicated their progress on my vehicle.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Job well done

Likely to Recommend

Repair Quality

Friendly, helpful staff and excellent repair work.

Customer Service

Friendly customer service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Everyone was friendly, helpful. I was kept informed during the repair.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Looks like it never happened!

Customer Service

These folks are great at keeping a customer informed of the progress.

Kept me Informed?

Yes

Ready on Time?

No

My Experience

The whole experience was easy. They kept me informed of the progress. People were very polite and answered all our questions. I would recommend them to anyone that needs their services.

Likely to Recommend

Repair Quality

The repair was completed on time and professionally done.

Customer Service

The estimator kept me informed on the progress.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I unfortunately had to use Gerber 2 times in six months lol na they are the shining example of quality work and incredible customer service!! Their front office and reception practice an intake and estimate process that is fast and efficient and their communication is on point and not cumbersome. The shop puts out quality, like new products when promised! Rates 10 of 10, ⭐️⭐️⭐️⭐️⭐️! They are doing it right!!

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

I had a great experience with Gerber Collision & Glass. They kept me updated throughout the repair process and were always courteous, helpful, and accommodating. My car looked great when I picked it up, and I really appreciated that they cleaned it inside and out as well. That was such a nice extra touch. Gerber Collision & Glass was one of the repair shops recommended through State Farm, and I’m very happy with the service I received. I would definitely recommend them. Thank you for taking such good care of my car!

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The people/employees were Awesome! The work looks excellent! Thank you!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

My car is always returned in the best condition. The work they provide is exceptional and very clean

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

My Experience

Did a great job.

Likely to Recommend

Repair Quality

Your do great job, this is my time with your’ll.

Customer Service

Great

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

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