Gerber Collision & Glass - Chesapeake (Va)

4.9 (320reviews)
98%
2153 Old Greenbrier Rd,  Chesapeake,  VA  23320
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In operation 85 years.

Gerber Collision & Glass - Chesapeake offers quality collision repair/auto body services backed by a National Lifetime Guarantee.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
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Reviews (320)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its outstanding service quality, professional staff, and excellent repair work that often left vehicles looking brand new. Many highlighted the proactive and frequent communication through calls, texts, and emails that kept them informed throughout the repair process. Timeliness was a recurring highlight, with numerous customers noting their vehicles were completed ahead of schedule. The added touches of interior and exterior detailing were frequently appreciated. A few customers noted areas for improvement directly from their experience, including occasional delays, unresolved indicator or sensor lights post-repair, and isolated quality concerns on first pickup, though most were resolved promptly. Overall, the vast majority of customers expressed high satisfaction and willingness to recommend the shop.
AI-Generated from reviews written in the last 12 months
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"Repairs were done quickly and perfectly. My car left the shop looking better than new. Super friendly staff, kept me updated during repairs. ..." Read more
"... speaks for itself. I couldn't be any happier with the professionalism I experienced from start to finish of my vehicle repairs." Read more
"... manner with good communication throughout the process. The repair and paint job was excellent. The hook-up with Enterprise to pick up a rental car ..." Read more
"... considering the holidays and provided routine updates and got my vehicle back to me in half the time they estimated which was great." Read more
"Friendly staff, attentive, great communication, pristine repair work, wouldnt have it any other way."
"Communication was good and the car was ready ahead of schedule"
"Work was completed far ahead of schedule. Communication was consistent and regular. Customer ..." Read more
"Everyone was very professional and the repair was done way ahead of schedule."
"They had my car for almost a month and it still isn't right! Making noises and the alignment is still off and ..." Read more
"Every body was very polite and professional and kept us informed of the progress and we will continue to use you guys in the future we have a fleet of ..." Read more
"... process perfectly, they were all very nice as well. They kept in touch regarding the status and the repair was completed a week prior to the estimated completion ..." Read more
"Repair looks good and completed within the time promised. The emailed updates were great!"
"Thanks very much for a job well done. Greatly appreciate your keeping us updated throughout the process as well as the fantastic job you did putting our ..." Read more
"100% satisfied. Excellent communication!!!"

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Gerber did a fantastic job! I really appreciate the quality and the quickness in getting the car repaired in time for my son to head back to college.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I appreciated your continuous communication with me during the time working on my vehicle everyone was professional and courteous Thank you keep up the good work

Likely to Recommend

Repair Quality

The friendliness of the front office and updates of the repairs process was exceptional

Customer Service

The friendliness of the front office and updates of the repairs process was exceptional

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Every person we interacted with was kind and friendly. They understood my deep desire to have the car back no later than 8/21 so my son could drive himself to his first day of college. They delivered the car back to us a full day earlier. Couldn’t be happier.

My Experience

Kayla is the absolute best give that woman a raise! The repair was done quickly and superbly. I cannot tell that any work was done at all.

My Experience

Great communication! I never called them once because they have a set Tuesday and Thursday call to me to update me! The entire process was easy and seamless! Very satisfied! Oh and my car looks perfect again!

My Experience

My Experience

The quality of their work is unbeatable! My truck looks better after my repairs than when I bought it.

Likely to Recommend

Repair Quality

The quality of their work is unbeatable! My truck looks better after my repairs than when I bought it. The regular updates kept me in the loop throughout the whole process and a nice detail before I was given my truck back was the cherry on top.

Customer Service

Customer service was top notch.

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Thank you for working with me and getting the job done swiftly.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Thanks🙏🙏

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Service was good car was cleaned excellent staff members are very friendly

My Experience

My experience with Gerber collision and glass was outstanding. Working with Kayla and Robbie was the best part of all. Both of them did everything in their power to make sure my car was taken care of and ready for me by the date I needed it. Robbie did a great job on my car and we are so very pleased. I was very impressed with the fact that my husband and I were updated during the process as it progressed. Thanks again Robbie and Kayla for a very good job, Well Done!!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Everyone was courteous and helpful.

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

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