Rick's Auto Body, Inc.

4.9 (1,986reviews)
98%
375 Pasco Rd,  Springfield,  MA  01119

In operation 53 years, 29 years at this location.

At Rick's Auto Body it all starts with one person, RICK! Rick has brought a vision to the auto body and repair business that is truly unique. First of all when you walk into Rick's Auto Body it doesn’t feel like you are in an auto body shop. Rick's has created an environment that is fun, friendly, and inviting. His attention to detail with magnificent fish tanks, and Hollywood characters, including the Blues Brothers. Make no mistake about it, while it is a fun place to visit Rick's Auto Body technicians are very serious about repairing your car. Rick is there every day, to oversee the auto body repair process. It is all about getting it done right. Rick has a super clean, super bright, state of the art… and we mean "STATE OF THE ART" facility. The Rick's Auto Body team is made up of dedicated people, who are there to get you back in your vehicle quickly and hassle free. The greatest compliment we receive is repeat business.

Services
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Debit Card
Languages
  • Spanish
Hours
Sun Closed
Mon 8:00 am - 4:30 pm
Tue 8:00 am - 4:30 pm
Wed 8:00 am - 4:30 pm
Thu 8:00 am - 4:30 pm
Fri 8:00 am - 4:30 pm
Sat Closed
* Holiday hours may differ.
Acura
BMW
Chrysler
Dodge
Fiat
Ford
Genesis
Honda
Hyundai
I-Car
Infiniti
Jeep
Kia
Mercedes-Benz
Nissan
Ram
Tesla

Reviews (1,986)

Likely to Recommend

Repair Quality

Ricks auto body has completed not 1 but 2 body work on my vehicle. They are very trustworthy great at what they do. Customer satisfaction is priority and they live up to it. I am grateful with Rick's Auto body.

Customer Service

Ricks auto body has lived up to the customer satisfactory service. I am grateful for Ricks auto body shop

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Repair Quality

Great process and service!!

Customer Service

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Repair Quality

I have never been to Ricks before, and I am so impressed. They were so nice & professional to me, they went above & beyond with the rental too, I would def tell everyone to go there for their car accidents. I was very highly impressed by them!!

Customer Service

They went above & beyond for me, the best customer service!

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Likely to Recommend

Oh, I would recommend Rick’s autobody in a heartbeat. I’ve heard they are the best around in this area and it is true. My car looked wonderful when I picked it up.

Repair Quality

I took my car for someone to look at. First I worked with one of ladies in the front and I’m sorry I don’t remember her name. She had black curly hair and she was as sweet as can be setting up my file. George came out immediately and went through my car to see all the damage and I asked him if he could also take a Dental out that unfortunately I had done. George was wonderful. He said we’re gonna work on it and can you leave it today? Of course, I said yes. George called with an update that because my car was under a certain amount of mileage. All new parts had to be ordered including a hood so it would be a little longer. I didn’t have to wait much longer possibly at the most a week two week and a half. I got the call from one of the ladies and she said come on over your car is done. I can’t tell you how beautiful my car looked. Your staff is amazing and our experts in what they do I cannot say enough good things about Rick’s auto body. But I will be recommending you in the future. It looks like a brand new car. I want to thank you all for the wonderful service from all of the staff and how beautiful my car works. I can’t thank you all enough.

Customer Service

The customer service was outstanding. Between the girls who set up my file and checked me out when my car was ready to George, who was very helpful and kept me up-to-date. I can’t say enough about their genuine care and understanding of what a person feels like when they come in with their car, looking a mess.

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Great job and work in the vehicle.

Repair Quality

Great job. No issues.

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Repair Quality

They explained everything very well and did a great job!

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Repair Quality

They did a Great job on repairing my vehicle and the employees were extremely kind and helpful!

Customer Service

Very satisfied

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I tell everyone

Repair Quality

They always did a great job for me.

Customer Service

Very understanding of situation

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Repair Quality

Looks great

Customer Service

I arrived at ricks for the first time in years and noticed signs everywhere outside the building For appointment only. I went inside spoke with ladies at the desk and they said, yeah, you need to schedule an appointment. As I was about to walk out a guy at the desk helped me out.

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Great work by Ricks

Repair Quality

Great job by George and team

Customer Service

Very thorough and detailed- good communication

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