Rick's Auto Body, Inc.

4.9 (1,997reviews)
98%
375 Pasco Rd,  Springfield,  MA  01119

In operation 53 years, 29 years at this location.

At Rick's Auto Body it all starts with one person, RICK! Rick has brought a vision to the auto body and repair business that is truly unique. First of all when you walk into Rick's Auto Body it doesn’t feel like you are in an auto body shop. Rick's has created an environment that is fun, friendly, and inviting. His attention to detail with magnificent fish tanks, and Hollywood characters, including the Blues Brothers. Make no mistake about it, while it is a fun place to visit Rick's Auto Body technicians are very serious about repairing your car. Rick is there every day, to oversee the auto body repair process. It is all about getting it done right. Rick has a super clean, super bright, state of the art… and we mean "STATE OF THE ART" facility. The Rick's Auto Body team is made up of dedicated people, who are there to get you back in your vehicle quickly and hassle free. The greatest compliment we receive is repeat business.

Services
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Debit Card
Languages
  • Spanish
Hours
Sun Closed
Mon 8:00 am - 4:30 pm
Tue 8:00 am - 4:30 pm
Wed 8:00 am - 4:30 pm
Thu 8:00 am - 4:30 pm
Fri 8:00 am - 4:30 pm
Sat Closed
* Holiday hours may differ.
Acura
BMW
Chrysler
Dodge
Fiat
Ford
Genesis
Honda
Hyundai
I-Car
Infiniti
Jeep
Kia
Mercedes-Benz
Nissan
Ram
Tesla

Reviews (1,997)

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I would definitely recommend.

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Very efficient, friendly staff. My car looks beautiful after being repaired (and has never been so clean). I have no complaints. Very pleased.

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Totally satisfied ‼️

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Communications were great and even allowed us to drop off our rental from Enterprise through them even though our insurance did not cover that.

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They were very nice and very easy to work with.

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Ricks Auto did a great job and had my car done in a week the staff were amazing and go beyond their daily life’s to take care of of our cars and us as a client

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Rick’s did a great job with my car repair. They didn’t give me any unrealistic times for the job to be done and they provided a high quality of work and professionalism.

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Customer service was great

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All I can say is wow! Rick's Auto Body truly is one of the most conscientious customer service oriented company's I've ever dealt with! From the meet and greet by Jasmine at the front desk; Susan and Lisa who professionally piloted my service experience from drop off, interim progress report to final pick up, this was an adsolutely stellar 200% satisfactory experience! I was concerned at first by an initial 2.5 week pick up estimate for completion. I was called Tuesday of this week and told that my car would be ready for pick up today which which was less than a week after dropping it off last Thursday. They did tell me at first they would do everything possible to get the car back to me as soon as possible but parts deliveries can be unpredictable; hence, the original long lead time. They under promised but over delivered big time.They even detailed my car prior to pickup. Rick's is a first class company and an absolute pleasure to do business with. Folks do not think twice about Rick's Autobody if you have a need as these folks are rewriting the book on customer service and prompt professional beautiful body work...!!!

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See comment to the first question

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Good timely service

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Great Job Rick auto People

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Beautiful

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Superb

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They were great!

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if there’s a place that gives me a faster turn around I would choose a different place. The only reason would be that it took so long to get my car back.

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The work was good the time I had to wait to get it done was ridiculous three weeks for appointment and three weeks for the work to get done

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The first visit the front girl desk was rude after that everybody was very pleasant very & professional

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I called last Thursday and spoke to an agent in regard to some issues I had that Rick is going to rectify they had to order a new moulding and fix vent in the front that didn't connect properly. So I have my vehicle and I'm waiting for them to call me when the part arrives. Overall they did a good job.

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Everyone was very friendly and helpful

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