Rick's Auto Body, Inc.

4.9 (1,997reviews)
98%
375 Pasco Rd,  Springfield,  MA  01119

In operation 53 years, 29 years at this location.

At Rick's Auto Body it all starts with one person, RICK! Rick has brought a vision to the auto body and repair business that is truly unique. First of all when you walk into Rick's Auto Body it doesn’t feel like you are in an auto body shop. Rick's has created an environment that is fun, friendly, and inviting. His attention to detail with magnificent fish tanks, and Hollywood characters, including the Blues Brothers. Make no mistake about it, while it is a fun place to visit Rick's Auto Body technicians are very serious about repairing your car. Rick is there every day, to oversee the auto body repair process. It is all about getting it done right. Rick has a super clean, super bright, state of the art… and we mean "STATE OF THE ART" facility. The Rick's Auto Body team is made up of dedicated people, who are there to get you back in your vehicle quickly and hassle free. The greatest compliment we receive is repeat business.

Services
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Debit Card
Languages
  • Spanish
Hours
Sun Closed
Mon 8:00 am - 4:30 pm
Tue 8:00 am - 4:30 pm
Wed 8:00 am - 4:30 pm
Thu 8:00 am - 4:30 pm
Fri 8:00 am - 4:30 pm
Sat Closed
* Holiday hours may differ.
Acura
BMW
Chrysler
Dodge
Fiat
Ford
Genesis
Honda
Hyundai
I-Car
Infiniti
Jeep
Kia
Mercedes-Benz
Nissan
Ram
Tesla

Reviews (1,997)

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My brother's car needs work and I will recommend the shop.

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They kept me updated as to when car will be finished.

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I had found clips broken in my engine compartment. I had to go purchase thru Honda and those plastic clips cost money. My hood was misaligned. I took my vehicle to another auto body shop payed out of pocket to align my hood. I won’t give Ricks a bad review, but trust and believe I will never bring another vehicle to have it repaired there.

Customer Service

They have good customer service. I won’t give them a 10. Some staff are kind of nonchalant, hey it’s not their vehicle why care.

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Excellent job, highly recommend.

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Very friendly, and professional.

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This is truly an extension of the top level service I have come to expect from Mercedes Benz. High recommend.

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I’m not excepting the repair done by Rick’s Not only did they not replace the part with a new replacement they painted the damaged area changing the look from original. I expect you to set up another repair and have it completed with the part that is supposed to be replaced and not at Rick’s I complained to O’Neill agency already

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100% and I already have!

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They got it done quickly and it looks absolutely perfect. Could not be happier! I have noticed that my passenger door needs to be shut a little harder than before but I have chalked that up to it being a new seal. If it continues I will reach out to them to see if that is normal or not

Customer Service

They are ALL super friendly and very easy to deal with. Chris who took me through the whole process was extra awesome 🙂

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Outstanding service!

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100%%%

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Great

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100%

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The car looks and runs great.

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Everything was great.

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