Rick's Auto Body, Inc.

4.9 (1,987reviews)
98%
375 Pasco Rd,  Springfield,  MA  01119

In operation 53 years, 29 years at this location.

At Rick's Auto Body it all starts with one person, RICK! Rick has brought a vision to the auto body and repair business that is truly unique. First of all when you walk into Rick's Auto Body it doesn’t feel like you are in an auto body shop. Rick's has created an environment that is fun, friendly, and inviting. His attention to detail with magnificent fish tanks, and Hollywood characters, including the Blues Brothers. Make no mistake about it, while it is a fun place to visit Rick's Auto Body technicians are very serious about repairing your car. Rick is there every day, to oversee the auto body repair process. It is all about getting it done right. Rick has a super clean, super bright, state of the art… and we mean "STATE OF THE ART" facility. The Rick's Auto Body team is made up of dedicated people, who are there to get you back in your vehicle quickly and hassle free. The greatest compliment we receive is repeat business.

Services
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Debit Card
Languages
  • Spanish
Hours
Sun Closed
Mon 8:00 am - 4:30 pm
Tue 8:00 am - 4:30 pm
Wed 8:00 am - 4:30 pm
Thu 8:00 am - 4:30 pm
Fri 8:00 am - 4:30 pm
Sat Closed
* Holiday hours may differ.
Acura
BMW
Chrysler
Dodge
Fiat
Ford
Genesis
Honda
Hyundai
I-Car
Infiniti
Jeep
Kia
Mercedes-Benz
Nissan
Ram
Tesla

Reviews (1,987)

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one replaced tyre has developed a flat. Will return it for fixing

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very nice. Especially Sally.

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Awesome

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unprofessional, left my trunk and car seat filled with sand and dust, windshield wiper pump was damaged

Repair Quality

Rick's auto body left my internal car filled with dust and sand from the repairs, the new paint job consists of multiple scratches, this is a brand new car but the windshield wiper pump was broken when I picked it up. I could not pump any windshield fluid. Another autobody took look at it and the windshield pump was torn apart. Not sure when this happened, this is very usual for a new car to have this damange. This was replaced. I will never use Rick's autobody again.

Customer Service

kept me updated on the process on the last day of the week and the day it was ready to be picked up.

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They even cleaned the inside of my car for me which had dog hair all over it. this they did not have to do!! Thank you

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The work done on the car was great but the phone tag and miscommunication from front end of shop left a bad taste in my mouth.

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Shop would contact me with update with the car which I appreciate it.I did let?s them know I worked the same hours the shop was open and my husband would be taking care of the bringing and picking up the car.They made it really difficult to have my husband pick the car up.Also,they gave me two hour notice to pick up the car my husband had to lose hours and cancel clients apt to accommodated to the shop which if we were the customer they should have been a understanding and demanding to pick up the car.My husband went for 3 as one of the woman told that?s when the car would be ready to pick up and it still wasn?t ready.The car looked great though.

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High quality in service

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I always tell people ro go to ricks

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Everything is great

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Out standing work, friendly staff.

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Keeps you informed

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