Rick's Collision

4.8 (484reviews)
96%
P.O. BOX 185,  Shinnston,  WV  26431

Ricks Collision Inc. is a family run business that has been serving the community since 1976. Our goal is a high quality repair and great customer service.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
  • On-Site Car Rental - Enterprise®
Payment Types
  • American Express
  • MasterCard
  • Visa
  • Cash
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.

Reviews (484)

Customers say
Overall Customer Satisfaction
Customers consistently praise the exceptional service quality, with vehicles looking brand new after repairs and thorough attention to detail. The friendly, professional staff provides excellent communication throughout the repair process, keeping customers well-informed and answering all questions. Many appreciate the complimentary detailing service that leaves vehicles spotless inside and out. While most repairs are completed on time as promised, some customers experienced delays due to parts availability. The shop demonstrates strong customer care by going above and beyond, including staying open late for pickups and providing helpful rental car assistance.
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"... vehicle scheduled in a very timely manner, and the repair quality is amazing. Communication was excellent throughout—they kept ..." Read more
"... the customer. Not only their customer service, but their work product had my vehicle looking brand new. When I went to pick up my vehicle after my repair, ..." Read more
"... like family. Theyre great with communication and my car looks brand new! My car didnt have to be at the shop any longer than ..." Read more
"... repair work was done on time. It was also done so well you wouldnt know there had been any damage. This business has the most friendliest people working ..." Read more
"My Toyota looks and drives like a new car. Thank you for your professionalism, and politeness. ..." Read more
"... timely manner, and the repair quality is amazing. Communication was excellent throughout—they kept me consistently informed and updated every ..." Read more
"... the best customer service and the nicest people. They are excellent in their communication to the customer. Not only their customer service, ..." Read more
"... friendly and personable and make you feel like family. Theyre great with communication and my car looks brand new! My car didnt have to ..." Read more
"Kept me up to date through entire process. Always courteous and friendly"
"Very responsive to any if my inquiries."

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Repair Quality

Excellent work performed

Customer Service

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Repair Quality

The repair on my hood looks great, thank you for a job well done.

Customer Service

Great customer service and friendly helpful staff.

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Repair Quality

We have use your services many times and are always very satisfied with the work that’s done. The staff is always super friendly and very polite.

Customer Service

Very friendly super nice

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I have already recommended Rick's to multiple people.

Repair Quality

Everyone at Rick's was so nice and helpful. My vehicle was taken care of and I received it back in a timely manner. They will answer any questions you have and are great people!

Customer Service

Everyone was so great from taking my car in for an estimate to check out.

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Repair Quality

Never received updates unless I called and called and called, wasn’t updating insurance company so I couldnt View any updates in the app, closed my claim and says my car is finished but still don’t have my car and it’s at the dealership now. Very poor lack of communication and no updates on my car, I found out through a text message that Toyota has my car and still haven’t heard a word from ricks collision.

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Repair Quality

I am incredibly impressed with the service at Rick’s Collision. They got my vehicle scheduled in a very timely manner, and the repair quality is amazing. Communication was excellent throughout—they kept me consistently informed and updated every step of the way. To top it all off, their team went above and beyond by staying open past closing time just so I could pick up my vehicle as soon as it was ready. Exceptional professionalism and customer service!

Customer Service

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Repair Quality

Awesome work and service as always. It’s never a pleasant experience having an accident and needing repair service, but always a pleasure to work with the staff at Rick’s Collision. We have had to utilize your service more times than we have liked, but always liked having it available to us. Very grateful for Jim. He is very involved, understanding, knowledgeable and just a great guy! Thank you all.!

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Kept me up to date through entire process. Always courteous and friendly

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Great work and yes I will let people know

Repair Quality

Car looks great and was done ahead of schedule

Customer Service

Everything was great and all questions were answered

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Repair Quality

Customer Service

Lack of communication

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Repair Quality

Great Customer Service and a fantastic family Business!

Customer Service

Returned Clean