Riley Subaru Collision Center

4.8 (338reviews)
94%
4455 Dodge Street,  Dubuque,  IA  52003

In operation 51 years, 25 years at this location.

Riley Auto Sales is I-Car certified, so our technicians are trained and up to date on all vehicles. We provide high quality repairs with fast turn around. We also work on all makes and models.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Check
  • Debit Card
Languages
  • Spanish
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
I-Car
Subaru

Reviews (338)

Likely to Recommend

Repair Quality

There were some complications getting the pieces on time and one of the pieces had not been ordered

Customer Service

Returned Clean

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Repair Quality

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Returned Clean

My Experience

Quick and clear communication on process. Very helpful and great service.

Likely to Recommend

Repair Quality

Great communication and service. thank you!

Customer Service

Clear and thorough communication. Thank you!

Returned Clean

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Repair Quality

Customer Service

Returned Clean

My Experience

I was very pleased with the communication and the quick repair time. I’m very thankful for the excellent experience and would highly recommend their service.

My Experience

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

Great customer service & high quality repairs.

Customer Service

Mariah was great at scheduling & coordinating my service repairs.

Returned Clean

My Experience

I was surprised to see the interior was cleaned. Now you just need to communicate with service a little better and they with you.

Likely to Recommend

Repair Quality

The repairs themselves were very well done, however there were some marks that were not repaired they said was not caused by the accident that went unrepaired. The unrepaired marks were 100% caused by the accident.

Customer Service

Would be a 10 if the total damage had been repaired.

Returned Clean

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Customer Service

Returned Clean

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Repair Quality

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So appreciative of my car being delivered to me

Likely to Recommend

Repair Quality

I appreciate the quality customer service and repair work provided by Riley Subaru.

Customer Service

Excellent customer service team -- cordial and timely with updates.

Returned Clean

Likely to Recommend

Repair Quality

Bumps all over the newborn painted pieces and my driver door now chunks when opened.

Customer Service

No updates, never called back until the very end, and had a battery put in without any authorization.

Returned Clean

My Experience

Likely to Recommend

Just like most dealership collision repairs. If going through insursnce, which I did. I was happy. If you're out of pocket. Probably go elsewhere. It is what it is.

Repair Quality

There were a couple of finishing issues. They replaced my washer fluid tank due to front end collision with an animal. However they did not fill it, nor did they connect the hose from tank to sprayer. They also removed and reattached my rear windshield, but there was windshield adhesive on the middle of the windshield that I had to remove. Both these issues weren't a problem for me but I work on my cars a lot more than the average person. I am not sure a less technical person would have been able to fix the washer issue on their own. Other than that, I felt like they worked with me well to fix my car and I am overall satisfied with the service.

Customer Service

Decent communication when reached out to. Could use a little more pre-emptive communication though. They explained the delays and issues well and were good at accomidating me.

Returned Clean

My Experience

Likely to Recommend

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Customer Service

Returned Clean

My Experience

Everyone there was very nice and easy to work with.

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