River City Auto Body
814 BAKKE AVE.,
Waterford,
WI
53185
USA
In operation 79 years, 5 years at this location.
Services
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
Payment Types
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
Languages
- English
Hours
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
I-Car
Rivian Fleet – Vans
Tesla
Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for delivering high-quality repairs, with many noting their vehicles looked brand new upon return. The team received strong recognition for excellent communication, keeping customers informed throughout the repair process. Timeliness was largely appreciated, with several vehicles completed ahead of schedule or as promised. Customers were pleasantly surprised by complimentary interior and exterior detailing. The staff was widely described as professional, friendly, and helpful in managing insurance and rental car arrangements. A few customers noted minor areas for improvement, including occasional lapses in proactive communication and interior cleanliness upon vehicle return, as mentioned directly in their feedback.
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Service Quality
"My experience with the service and care River City Auto Body was outstanding. Even the office workers were ..."
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"... repaired even more than i thought that needed it. Paint job matched perfectly. No complaints, would use them again."
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"Excellent service, very easy to deal with, repairs were done well and quickly. And whole vehicle was clean when it was done. Definitely recommend!"
"Very impressed br their attention to detail and were pleasantly surprised to get our car back ..."
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"Amazing work, replacement looks brand new, very much appreciated letting me drop off my car last minute with little ..."
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"... the work done on my vehicle. More importantly, the communication and information provided was extremely helpful in the process. Thank You to RCAB for their help ..."
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"EXCELLENT COMMUNICATION THROUGHOUT THE PROCESS"
"Their communication was great. They kept me in the loop the entire time."
"great service, communication and overall experience. very professional and informative on pertinent matters, ..."
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"Work was great on the car, communication was poor."
Jackson
(Hyundai owner)
reviewed 8/31/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Dennis
(Tesla owner)
reviewed 8/24/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Kristopher
(Honda owner)
reviewed 8/17/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Colleen
(Dodge owner)
reviewed 8/17/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Nicole
(Dodge owner)
reviewed 8/16/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Darrell
(GMC owner)
reviewed 8/6/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Sara
(Hyundai owner)
reviewed 8/3/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Lisa
(Nissan owner)
reviewed 7/31/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Very informative and helpful
James
(Jeep owner)
reviewed 7/15/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Leonard
(GMC owner)
reviewed 7/9/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Lucretia
(Ford owner)
reviewed 7/6/26
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Rita
(Ford owner)
reviewed 7/6/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Savannah
(Ford owner)
reviewed 7/2/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Daniel
(Tesla owner)
reviewed 7/2/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great work
Customer Service - 5.0/5.0
Returned Clean
Jahn
(Kia owner)
reviewed 6/24/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
great service, communication and overall experience. very professional and informative on pertinent matters, made it a pleasant experience
Customer Service - 5.0/5.0 -
very professional
Returned Clean
Keith C
(Volkswagen owner)
reviewed 6/22/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Jeffrey
(Chevrolet owner)
reviewed 6/22/26
Likely to Recommend - 4.0/5.0 -
The repair was excellent and exactly as promised. The inside cleanliness is what brings the score down to an 8
Repair Quality - 3.5/5.0 -
All and went well. Delivery time was on schedule. Was told before pickup, car was going to be cleaned. Outside was good, Inside looked like it had not be cleaned at all…
Customer Service - 4.0/5.0 -
Cheryl was amazing…
Returned Clean
Michael
(Chevrolet owner)
reviewed 6/19/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Extremely satisfied with the work done on my vehicle. More importantly, the communication and information provided was extremely helpful in the process. Thank You to RCAB for their help and making the process simple.
Customer Service - 5.0/5.0 -
RCAB was extremely helpful and the communication through the process was great.
Returned Clean
Scott
(Toyota owner)
reviewed 6/11/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great work, Cheryl was great keeping us updated and help with the insurance and car rental. 5+ stars.