River's Edge Collision Center

My Experience - 5.0/5.0 -

Vehicle looks great, friendly knowledgeable staff..

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Vehicle looks great. Friendly knowledgeable staff.

Customer Service - 5.0/5.0 -

Friendly

Returned Clean

My Experience - 5.0/5.0 -

Thank you so much! So pleased! Would highly recommend.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

I have been to this collision center a few times.. unfortunately lol.. but every time has been a great experience. I started going there since they work directly with State Farm. It makes my life so much easier. I also like that enterprise works with directly to deliver the car. The work has always been exceptional. I don’t have a single complaint about anything. Good job

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0 -

Great job

Repair Quality - 5.0/5.0 -

Professional from the beginning to the end.

Customer Service - 5.0/5.0 -

Professional and courteous

Returned Clean

Likely to Recommend - 1.5/5.0

Repair Quality - 1.5/5.0 -

I have taken several vehicles here for repair in years past. I was more disappointed in this experience than others. I would have hoped that the vehicle would have been returned in better shape then dropped off in. The repairs look ok from what I can see. The issue I had was the interior. I had muddy shoe/boot prints left in the front and rear cabin area and was extremly dusty from the repairs. It would have been a simple thing for the shop to just clean up once reapers were made. Also the vehicle was in for longer than anticipated for parts delay. I completely understandstand that part, but it took 1 month of waiting for me to call and find anything out. The first time I called I was told she would find out and let me know . I never received that call back. I called again and got the information I had requested. The last thing is that my trail boss decal was left in back seat and not installed because I only assume the one installed couldn't be matched. I was not informed of really anything and feel communication could have been much better.

Customer Service - 1.5/5.0 -

Same as last response.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Spot needed buffed out after done but all is good!

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 4.5/5.0 -

The main problem was time it was unavailable to me and having to use a rental car beyond the insurance coverage. Point

Repair Quality - 4.5/5.0 -

it seems they did an excellent job, but it just took a long time may not be their fault or they're just too busy with other cars

Customer Service - 5.0/5.0 -

They always promptly answered and gave me an update

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 2.5/5.0 -

Neutral stance about this

Repair Quality - 4.5/5.0 -

Everything looks good just noticed there is water in the left rear brake light, so either there is a pinhole allowing water in or it’s a remanned part that isn’t sealed

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

The repair was excellent!

Customer Service - 4.5/5.0 -

I had to call in to find out what was going on and time frame. It would have been good to get a quick text on the delay.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Excellent job, looks as good as the day I got it!

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Literally the best job anyone has ever done on my car! You cannot even tell work was done. They matched my 8 year old paint perfectly. Highly recommended this place and the people. They’re so nice :)

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 4.0/5.0

Repair Quality - 3.5/5.0

Customer Service - 4.5/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

I’ve used Rivers Edge before. Just as before, easy to work with and they do a great job.

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0 -

I’ve had repairs done before at other shopsand was not satisfied with the quality of work nor the customer service.

Repair Quality - 4.5/5.0 -

The repair looks better than expected but found a few scuff marks on the paint job

Customer Service - 5.0/5.0 -

All interactions I had with the office personnel were friendly and informative

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Mark is a very good mechanic and has excellent customer service skills and should be recognized for it. He went above and beyond the duty to make sure that I was taking care of the rest of the staff was very accommodating as well the receptionist both of them at the desk were very helpful as well, and the managers were too.

Customer Service - 5.0/5.0 -

Again the customer service was off-the wall very well treated very well respected and very well taken care of.

Returned Clean

Likely to Recommend - 5.0/5.0 -

My dad actually recommended this shop after having his truck fixed there years ago.

Repair Quality - 5.0/5.0 -

My Truck looks great, like it was never even damaged

Customer Service - 5.0/5.0 -

Gabby was great keeping me informed.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean