Roberts Paint and Body

4.9 (1,737reviews)

99%

(734) 475-1149

610 E Industrial Dr, Chelsea, MI 48118

99%

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610 E Industrial Dr
Chelsea, MI 48118

Get Directions Website Email

About Roberts Paint and Body

See Photos

610 E Industrial Dr
Chelsea, MI 48118

Get Directions Website Email

Over 30 Years of Expertise The Roberts name stands for service and quality. We are proud of the service we provide to Chelsea and the surrounding communities. At Roberts, you'll get the service you expect and deserve. We communicate with the customer throughout the repair process

Services

Free Estimates
Insurance Company Assistance
Lifetime Warranty
Towing
Automotive Glass Replacement
Detailing
Paintless Dent Repair
On-Site Car Rental

Payment Types

Discover Card
MasterCard
Visa
Cash
Check
Debit Card

Languages

English

Hours

Sun	Closed
Mon	7:30 am - 5:00 pm
Tue	7:30 am - 5:00 pm
Wed	7:30 am - 5:00 pm
Thu	7:30 am - 5:00 pm
Fri	7:30 am - 5:00 pm
Sat	Closed

* Holiday hours may differ.

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Website

Reviews (1,737)

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Rating

1,692 Customers Rated

5 Stars

91.8% Complete

(1594)
4 Stars

4.1% Complete

(72)
3 Stars

0.9% Complete

(15)
2 Stars

0.3% Complete

(6)
1 Star

0.2% Complete

(3)
< 1 Star

0.1% Complete

(2)

Customers say

Overall Customer Satisfaction

Customers consistently praise the exceptional quality of repairs, with many noting their vehicles looked brand new upon return. The shop receives high marks for thorough communication, with customers appreciating proactive updates via calls, texts, and emails throughout the repair process. Timeliness is frequently highlighted, with numerous customers reporting their vehicles were completed ahead of schedule. A standout positive noted across many reviews is the complimentary interior and exterior cleaning of vehicles, which repeatedly delighted customers as a pleasant surprise. Customers also commend the seamless coordination with insurance companies, making the process stress-free. Some customers noted they would have appreciated more proactive updates during repairs, and a few mentioned delays beyond initial estimates, though most acknowledged these were communicated promptly and were often due to parts availability or unforeseen damage.

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Service Quality
Communication

"... and made everything feel smooth and stress-free. The quality of the work was excellent. My vehicle looked fantastic when I picked it up, like nothing had ever happened. ..." Read more

"The quality was amazing. So above and beyond what I was expecting. I will recommend you to everyone. My hood looks like ..." Read more

"... shop and has always been satisfied with the results. This group does outstanding work and I will continue to use them and recommend them to anyone who needs professional ..." Read more

"The work they did on our hatch replacement was top notch. Everything lines up perfectly and the paint match ..." Read more

"... able to get in they handled the repairs properly and my vehicle was ready and looked like it just rolled off the assembly line. My hats off to them and a fair price. Highly recommended!!!" Read more

"... communication! When our parts didn't come in as expected, Roberts made certain that we knew and continued to CALL and TALK about what was happening. There is nothing more they ..." Read more

"Roberts even texted me as that was an easier form of communication during the work day. Amazing communicators!"

"In a day and age when customer service is not high on a lot of companies vision, Roberts was amazing. Would highly recommend ..." Read more

"Excellent communication! I prefer texting, which was the primary form of communication. Makes it easier when I wasnt available to talk."

"... Estimated 1 week for repair. It took additional 3+ days. I am ok with the time it took for the repair just a little slow on update." Read more

Service Quality
Communication

Service Quality
Communication