Rochester Hills Chrysler Jeep Dodge & Dodge RAM

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

The bump shop did a great job repairing my vehicle.

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0 -

RH Chrysler is our go to for insurance work and service. We will go to no other dealer.

Repair Quality - 5.0/5.0 -

Just one small issue. I wish both headlights were replaced. The new one looks better and performs better.

Customer Service - 5.0/5.0

Returned Clean

My Experience - 0.0/5.0 -

Horrible experience. Worst customer service I’ve ever dealt with. Lied to over and over. I would never come back if I didn’t have to

Likely to Recommend - 0.5/5.0

Repair Quality - 0.5/5.0 -

Horrible experience from start to finish and there is no end in sight because I am still having issues with my car starting up

Customer Service - 0.5/5.0 -

Rude and unprofessional

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Outstanding Service Thank you

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0 -

Well done and organized

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0 -

Excellent job

Repair Quality - 5.0/5.0 -

Thank you for the flawless job from body shop on my recent repair from accident. Also, quick oil change after was good, too.

Customer Service - 5.0/5.0 -

Excellent

Likely to Recommend - 5.0/5.0 -

I can see now why State Farm has a partnership with them; high-quality repairs.

Repair Quality - 5.0/5.0 -

They did what they needed to do to help me & keep the integrity of the Repair. I’m very appreciative of this crew.

Customer Service - 5.0/5.0 -

Russell was my main contact but everybody there was fabulous.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

I'm satisfied on work done on my vehicle and time wize as well got my vehicle back with in couple of weeks

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

I was very happy with the repair quality and the service of the staff.

Customer Service - 5.0/5.0

Likely to Recommend - 3.5/5.0 -

I am nervous for putting a review as I am fear for my safety In whatever backlash may come from this

Repair Quality - 4.0/5.0 -

I understand every job has its stresses and I originally thought it was told that my car would finish in four weeks however it finished sooner that anticipated. But I felt like body shop employee talked to me like I was dumb etc.

Customer Service - 3.5/5.0 -

I fear for my safety to give a review as I feel would get some sort of backlash. I know my car was take. And used for leisure etc. yes it’s a lease but my car just feels off and feels different. I told theist shop assistant not naive know these things happen just let it go and moved on

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 4.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Once the work got started, I was informed of progress and was completed ahead of schedule. It looks good too.

Customer Service - 5.0/5.0 -

Honest and informative. Kept me posted along the way. Provided transportation for me between home and the dealership.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 0.5/5.0 -

Would never recommend to anyone

Repair Quality - 2.5/5.0

Customer Service - 0.5/5.0 -

To summarize the timeline and concerns: The repair process has now extended for multiple weeks with repeated delays tied to damaged, incorrect, or unavailable parts after being told not to bring the vehicle to the dealership until "all parts are in stock." Communication regarding completion dates has been inconsistent, with several anticipated delivery timelines missed or revised. Late last week, I was informed that OEM parts had finally been secured and that completion was expected early this week. Today, State Farm formally notified me that the vehicle was ready, prompting my attempted pickup, which seems odd as they seemingly would only have been notified of this only by the dealership. Upon arrival, the vehicle remained incomplete, with critical safety components (rear brake lights) not installed. Given the dealership’s designation as a preferred State Farm repair facility, it is concerning that parts procurement protocols — including OEM components after multiple unsuccessful recycled attempts — appear to have prolonged this process rather than streamlined it. From a customer perspective, this undermines confidence the insurer likely anticipates

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean