Romano Subaru Collision Center

4.8 (251reviews)
95%
960 West Hiawatha Blvd,  Syracuse,  NY  13204
Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:00 pm
Tue 7:30 am - 5:00 pm
Wed 7:30 am - 5:00 pm
Thu 7:30 am - 5:00 pm
Fri 7:30 am - 5:00 pm
Sat Closed
* Holiday hours may differ.

Reviews (251)

My Experience

The team did a great job and really exceeded my expectations. Thanks!!

Likely to Recommend

Repair Quality

Great service and my car looks great. Thanks so much!

Customer Service

Returned Clean

My Experience

My Experience

I am so appreciative of the business this shop. I want to give should out to "Mike" and the receptionist. From day I brought my car here, they were so helpful every step of the way.

Likely to Recommend

Repair Quality

Mike and woman receptionist was phenomenal from the beginning of my car problems to the end. I really appreciate that he took the job on in timely the 1st day I walked in their building.

Customer Service

Phenomenal

Returned Clean

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Repair Quality

Customer Service

Returned Clean

My Experience

Great service, communication. Car was ready on time.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

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Repair Quality

Customer Service

Returned Clean

My Experience

I am very happy with the excellent service and the job done with my car and also beyond with the quality of work. I will do any business that offers me good service and great quality like Romano Subaru. A great thanks to Mike, great guy with lot of knowledge and great businessman, thanks and thanks to Kassidy for keeping me informed with updates.

Likely to Recommend

I will recommend anyone. My experience with Romano Subaru was very happy with they work.

Repair Quality

Very very happy with the excellent service and work they did to my car. I will totally will tell anyone of my coworkers to do business with them. I will also go again in any future if I need a repair.

Customer Service

Very happy with the constant updates about my car either by text or phone calls to let me know about anything.

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

The customer service reps were fantastic. Especially Cassidy. An Ascent wasn’t supposed to be available for use as a loaner. But we needed the space so needed an Ascent. Cassidy got us one. Both reps were very easy to work with and extremely nice.

Returned Clean

My Experience

The Romano team was excellent to work with, especially Kassidy and Mike. Many thanks for their support.

Likely to Recommend

Repair Quality

Customer Service

Kassidy and Mike were very helpful.

Returned Clean

My Experience

Thank you so much for taking great care of my car and cleaning it out as well!

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Perfection love the looks brand new

My Experience

mike dorfer very excellant employee

My Experience

Awesome experience from an unexpected event. They made everything seamless! I will always choose Romano Subaru for service and body shop, although I hope I won’t need them!

Likely to Recommend

Repair Quality

Great service and communication. I won’t take my car anywhere else!

Customer Service

Returned Clean

My Experience

Having the inside of my car detailed was a total surprise!! I was not expecting that having brought it in for body repair. Thank you for going above and beyond

My Experience

Everyone was very helpful and very kind!!!

Likely to Recommend

Repair Quality

Everyone was very nice and very helpful!

Customer Service

Very helpful! Answered all my questions

Returned Clean

My Experience

Romano Subaru was awesome! Sent me notifications, cleaned my car, and just made this whole process easy for me. Will recommend to everyone I know and return in the future if I need repairs for other reasons.

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Repair Quality

Customer Service

Returned Clean

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Repair Quality

Everything is great the only issue I have it the muffler seems to be quite loud. It definitely wasn’t this loud before the accident. I know you fixed the underside of the car but I don’t think the muffler got looked at. Is it possible do you to take a look at that?

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Very communicative and helpful with questions.

Returned Clean

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Repair Quality

Customer Service

Returned Clean

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Repair Quality

Customer Service

Returned Clean