Romano Subaru Collision Center
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:00 pm |
| Tue | 7:30 am - 5:00 pm |
| Wed | 7:30 am - 5:00 pm |
| Thu | 7:30 am - 5:00 pm |
| Fri | 7:30 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Very -leased es[ecially when car was retuned cleaned. Only major problem is from seats rugs are missing and when driving the floor is VERY slippery and I fear an accident will occur! I need my floor rugs back!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Looks great and I feel much safer in the car driving with brakes!!
Customer Service - 5.0/5.0 -
Love the updates!
Returned Clean
My Experience - 5.0/5.0 -
My car was done on time and looked better than when I dropped it off. There was also great communication throughout the process. 10/10!
My Experience - 5.0/5.0 -
Everything is wonderful
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Very pleased
Returned Clean
My Experience - 5.0/5.0 -
Again Romano staff went above and beyond to assist us in our needs! From service department Alec and manager Rich doing what it takes to get it done and satisfy the customer! Body shop crew Mike and staff keeping us up to date on the progress! Borzou greeting us and making sure we are pleased! Sales Bill Nye and others doing their thing keeps us happy as well! I can’t even think of going anywhere else to buy a car ! Thank you so much for your continued efforts and customer service!!!!
My Experience - 5.0/5.0 -
My only issue was how long it took but given the supply chain and worker issues affecting all industries, it probably couldn't be helped. It was weird getting texts telling me it would be done on time(last one 4 days before I was supposed to pick it up)and then calling to see what time to get it and being told it would be at least 10-15 more days-why the inaccurate texts? But, the job done was superb. I wasn't expecting inside to be detailed --what a wonderful surprise. It felt like I was getting a new car!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 3.5/5.0 -
Refer to previous note
Repair Quality - 4.0/5.0 -
Everyone was friendly and professional but the repair took almost twice as long vs original estimate. The first notice I received about this delay was through the automated text and not a real person. Also when picking up the vehicle, I was asked if I had used a loaner, which we didn’t because none was ever offered. It would have been a much easier experience if we didn’t have to deal with being down 1 vehicle for 10 days. All in all happy with the repair but the process leaves some to be desired
Customer Service - 4.0/5.0 -
Refer to previous note
Returned Clean
My Experience - 5.0/5.0 -
I was very impressed with the help and professionalism from the body shop. They arranged for a rental car for me and kept me informed every step of the way. I would highly recommend your Subaru body shop.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Polite and informative. Kept me informed of progress
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0 -
Miscommunication/lack of communication on the service I scheduled after body repair. It was not completed, and I couldn’t afford to pay for 3 more days of my rental to leave my car over the weekend.
Returned Clean
My Experience - 0.0/5.0 -
Drop off and pick up were a mess. Nobody asked for my key and I forgot to give it to them- so I had to drive back to drop it off outside. Upon pick up I was told my car was right outside. Well I’m disabled and I took me 10+ mins looking at every snow covered car in the lot. Turns out it was parked up near the front of the sales floor. Never had to deal with this frustration with service. Not impressed. Car looks fine. Service sucked.
Likely to Recommend - 5.0/5.0 -
We were extremely pleased with the service we received. From the time we brought it in, the communication during the stay, and the condition of the vehicle, when it was returned. We even had a problem that we brought it back in for, but it was our mistake, a switch was turned by accident, and Mike was great to explain what had happened and we came back promptly to pick it up. There was no problem at Romano’s end! We highly recommend Romano dealership for ourselves and others
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Professional and courteous and timely.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
I appreciated the quick response to my tire issue. It was scary and they were very helpful.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Romano has been exemplary especially considering the difficulty of insurance and parts delays. Ryan has been a great point man keeping me posted. Dave in body shop the same.