Romano Subaru Collision Center

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

All is good

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Mike was awesome helping me and the whole crew did a great job!

Customer Service - 5.0/5.0 -

Very accommodating, extremely satisfied with attitude and helpfulness.

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

The car looks brand new again, Thanks Carl

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 4.0/5.0 -

There was a spot on the hood that appeared to be touch-up paint. I took it back and it was buffed out. Mike said it was tree sap that caused it. It wasn't sticky like tree sap not to mention there aren't trees at my home that produce sap. I wash my vehicle weekly. It takes time for tree sap to go through the paint to cause damage. There's no way it was tree sap. I think they accidentally chipped the paint on the hood, applied touch-up paint and forgot to buff it out. The body repair wasinitially to the right rear door not the hood. If they accidentally chipped the paint, fine, fix it and don't try to tell a customer it was something else. Be honest

Repair Quality - 4.5/5.0

Customer Service - 4.5/5.0

Returned Clean

My Experience - 5.0/5.0 -

I am total impressed with your companies professionalism and expertise in all fascists of your operations. I would extremely recommend any and all of my family, friends and associates to do you companies!!!

Likely to Recommend - 5.0/5.0 -

Always

Repair Quality - 5.0/5.0 -

Outstanding professional workmanship!!!

Customer Service - 5.0/5.0 -

Extremely satisfied

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Very happy with your service keep up the excellent work

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Very please. They went above and beyond what they needed to do

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Romano was very professional and let me know every time there was going to be a delay because of supply shortage/delay issues.

Customer Service - 5.0/5.0 -

Mike and his team at the body shop were awesome and kept me in the loop about what was going on with my vehicle.

Returned Clean

My Experience - 5.0/5.0 -

Car looked beautiful when I picked it up. I do appreciate being able to have a loaner car while mine was being fixed.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Everything looks great (body work). My only complaint is that when my car was washed after the repairs, 3 of the magnets on the back were gone. I wished they’d been taken off before the wash or rescued from the washing bay.

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

So quick and professional! Thank you Mike and your team!!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Mike was very professional and got the car in and out very fast.

Customer Service - 5.0/5.0 -

Awesome!

Returned Clean

My Experience - 0.0/5.0 -

So does the car have a bumper? Do you still have the car, because I do not! Why was I not called as numerous times before?

Likely to Recommend - 5.0/5.0 -

I have always recommended the shop and Foresters and this car is my third Subaru!

Repair Quality - 5.0/5.0 -

Loved the updates via email, looks good, drives well, very personable body shop lady I spoke to several times.

Customer Service - 5.0/5.0 -

Excellent as I felt informed, and when parts not available this was why repairs were delayed. Excellent communication!!

Returned Clean

My Experience - 5.0/5.0

Likely to Recommend - 4.5/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 0.0/5.0 -

It took a lot longer than I expected and when I got it back the part that connects the filler cap to the car had been cut. I have just gotten gas so I just noticed it. The repair itself looks good.

Likely to Recommend - 4.5/5.0 -

The repair was fine.

Repair Quality - 4.0/5.0 -

It took a little longer than we expected. Good thing I didn't rent a vehicle, it would have cost me a bunch. The cord that attaches the gas cap to the car was also cut, but never replaced. I noticed when I got gas the other day and the cap fell on the ground. The repair itself seems to be fine.

Customer Service - 5.0/5.0 -

The woman I talked to was always nice.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Amazing customer service informative professional and courteous. I switched dealerships and bought another Subaru from Romano. I was hesitant due to my prior experience. I was more than pleased with the staff. Much appreciate how afterwards my car was detailed. Thankyou body shop and all the staff. This is why I only buy Subaru’s

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Great job courteous informed me of the process of my repair more than pleased

Customer Service - 5.0/5.0 -

Great staff superior service courteous and professional cannot say enough good things thank you

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Everything was great. Repairs were done perfect, staff was friendly and helpful, and they detailed my vehicle before I picked it up. A+

Customer Service - 5.0/5.0 -

Friendly, helpful, professional! A+

Returned Clean