Romano Subaru Collision Center

4.8 (251reviews)
95%
960 West Hiawatha Blvd,  Syracuse,  NY  13204
Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:00 pm
Tue 7:30 am - 5:00 pm
Wed 7:30 am - 5:00 pm
Thu 7:30 am - 5:00 pm
Fri 7:30 am - 5:00 pm
Sat Closed
* Holiday hours may differ.

Reviews (251)

Likely to Recommend

I have already told family / friends about the wonderful experience I had with your body shop — Repair / Staff was on point and the car was cleaned immaculately upon pickup!

Repair Quality

Repair was perfect! Was surprised but very thankful that the vehicle was cleaned in addition to the repair!

Customer Service

Staff was super helpful! Staff took the time to listen and address my concerns outside of the initial purpose of the repair, which I greatly appreciated! The body shop even coordinated with the service department to adhere to all of my requests! Very responsive and kept me updated on my repair every step of the way!

Returned Clean

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My Experience

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My Experience

Service was professional, friendly, on time - even faster than estimated - and very well organized. I appreciate that the car was cleaned upon picking it up. Thanks to all at Subaru’s Body Shop! Karina

Likely to Recommend

Repair Quality

I did already fill out a response. Please keep it to one message in the future. I very much appreciate the prompt repair, took less time than expected, and everyone was friendly and professional. Car was cleaned after. Thank you!!

Customer Service

Returned Clean

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Repair Quality

Customer Service

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My Experience

Looks as though my car was well taken car off you guys went the extra mile car looked great at pickup,thank you for a job well done,john

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Customer Service

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Repair Quality

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Customer Service

My Experience

The team did a great job at performing my repair in a timely fashion and was extremely informative during the whole process.

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My Experience

Outstanding repair job and body work. Will never go anywhere else for maintenance or God help me by more body work

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Customer Service

Excellent service

My Experience

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Repair Quality

Customer Service

Returned Clean

My Experience

Always keeping me updated on repairs. The car looks like new! Thank you everyone!

Likely to Recommend

I have recommend this Body Shop to friends and family.

Repair Quality

The Body Shop was spot on keeping me informed.

Customer Service

As before, the communication was excellent.

Returned Clean

My Experience

The body work was beautiful. Service dept employees were very kind and helpful. I was delightfully surprised to have the entire interior of my car cleaned when I arrived for pick-up. It's those kinds of small extras that make a customer happy. Keep up the great work!

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Repair Quality

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Repair Quality

10 for the work that has been completed so far.

Customer Service

Returned Clean

My Experience

Great job by the body shop team. Car came out perfectly. I appreciate the car being detailed and ready for me when promised. Mike is always great to deal with and appreciate his attention to every detail.

My Experience

Mike gets the job done and does it right. I came back again due to his attitude and helpfulness. You should thank him for rerurn business !

My Experience

We are more than satisfied with the total Romano Subaru experience. Right from the initial contact to the pickup transaction, our experience has been exceptional. From the texted updates to the courtesy calls and consistent communication. We were amazed at the level courtesy, professionalism and the exemplary quality of workmanship. You have a winning team and an outstanding company that strive to make every customer feel valued, appreciated and at home. Thank you so very much.

Likely to Recommend

Romano Subaru provided an amazing experience from start to finish. We're already singing their praises to our family and friends

Repair Quality

We were truly happy with the level of service, professionalism and quality of work we received. The office staff is definitely an asset to the Romano Subaru family

Customer Service

A step above and beyond

Returned Clean

My Experience

Everyone at Romano Subaru went above and beyond to provide me service!