Romano Subaru Collision Center

4.8 (252reviews)
95%
960 West Hiawatha Blvd,  Syracuse,  NY  13204
Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:00 pm
Tue 7:30 am - 5:00 pm
Wed 7:30 am - 5:00 pm
Thu 7:30 am - 5:00 pm
Fri 7:30 am - 5:00 pm
Sat Closed
* Holiday hours may differ.

Reviews (252)

Likely to Recommend

Repair Quality

Customer Service

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Likely to Recommend

Yes I would highly recommend Romano Subaru to my family and friends.

Repair Quality

The quality of my repair was excellent. Couldn’t even tell there was any damage.

Customer Service

They kept me updated by text, for instance, when particular parts where in, where they were in the process and when I would likely get my car back.

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Likely to Recommend

Repair Quality

Very courteous and kind very attentive to my needs for my vehicle really appreciate the company

Customer Service

Excellent customer service really have nothing else to say but very pleased

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My Experience

Every person was communicative and Helpful! A daily update was given to me And or a text message.

Likely to Recommend

Absolutely!

Repair Quality

I’ve already answered this, but I’ll do it again. The service was a 10. I received updated phone calls on a daily basis. The car was in pristine condition when I received it. They couldn’t have been nicer.

Customer Service

Wonderful!, well informed service.

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Repair Quality

Customer Service

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Likely to Recommend

Repair Quality

Customer Service

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Repair Quality

Customer Service

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My Experience

Excellent service

Likely to Recommend

Repair Quality

Customer Service

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My Experience

Team was super nice and helpful . I felt they cared about getting my camaro the good parts not cheap stuff to make the job proper. Thank you mike. Great job !

Likely to Recommend

They did great !

Repair Quality

Mike took excellent care of my car and made the repairs better than new. You could tell he cares .

Customer Service

Mike was great!

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Likely to Recommend

Repair Quality

When i received my vechicle back there was a full size window in the back. not sure why. i am hoping that my trash company will take it.

Customer Service

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My Experience

Was not a perfect repair. Parts not aligned perfectly.

Likely to Recommend

Repair Quality

Customer Service

My Experience

The part that was fixed has a gap the driver fender is not sealed right , my truck was paid by State Farm if I had known the job was not going to be done correct I would of taken it elsewhere

Likely to Recommend

Repair Quality

The truck was nice and clean but they failed to fix the truck the correct way, I have a noticeably gap between the fender and the part that’s goes over the fender

Customer Service

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My Experience

My profesionales gracias.

Likely to Recommend

Repair Quality

Great work I really appreciate all the work!

Customer Service

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My Experience

Amazing work! Very happy with the text communication keeping me updated with the progress. Staff was friendly, professional and we are very happy with the whole experience. Thank you!

Likely to Recommend

Repair Quality

Fantastic work! We are very happy!

Customer Service

Very pleasant and professional. Very helpful every time we called

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My Experience

Great job, great service, great people. Went above and beyond. Our third service and in process of buying our second Subaru from you now.

My Experience

Judy Gerthoffer Subaru owner - is extremely pleased with the body work done - looks exactly like the car I took ownership of months ago! Also the communication about the time for repair with updates was accurate and helped me in planning for pickup on completion. Courtesy was impressive with every personal dealings.

My Experience

As always Romano Subaru did a great job!

My Experience

My experience was great and my car looks great

Likely to Recommend

Repair Quality

Customer Service

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