Romano Subaru Collision Center

Likely to Recommend - 5.0/5.0 -

I will definitely recommend my family and friends

Repair Quality - 5.0/5.0 -

It looked like it never been hit

Customer Service - 5.0/5.0 -

Customer service was great

Returned Clean

Likely to Recommend - 4.5/5.0

Repair Quality - 5.0/5.0

Customer Service - 4.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

I am satisfied with the work done, and my interactions with employees.

Likely to Recommend - 5.0/5.0 -

Would highly recommend

Repair Quality - 5.0/5.0 -

My 2nd time having my vehicle repaired there. Excellent work.

Customer Service - 5.0/5.0 -

A good experience

Returned Clean

My Experience - 5.0/5.0 -

They fixed our car twice and kept me updated with any delays. The car looks brand new thumbs up guys I will forever be a customer

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

The staff at the Body Shop are awesome.

Likely to Recommend - 4.5/5.0

Repair Quality - 3.0/5.0 -

The staff are great. Everything was good except for the air conditioning. Seems there is a problem with your machine. So my sir is not working properly

Customer Service - 5.0/5.0 -

Can’t say enough about that group. They are very good at what they do

Returned Clean

My Experience - 5.0/5.0 -

Great service. Thanks you

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

High quality repair with attention to detail. Team was very considerate and accommodating to my busy schedule and time constraints. Would definitely use again!

My Experience - 5.0/5.0 -

Looks great. Mike was very professional and kept me apprised all along the way!

My Experience - 5.0/5.0 -

Everything was great but checkout is always sloppy. Everything else seems to run quite smoothly

Likely to Recommend - 4.5/5.0

Repair Quality - 4.0/5.0 -

Gotta fix check out. I waited for 5 minutes in line (behind an employee) before said employee said he will see if there is someone else to help me. I’m 7’ tall- I’m easy to see. It frustrates me that service and body run smoothly but every time I have an issue with cashing out. I’ve mentioned it before and I’m sure it’ll happen again. Please do better.

Customer Service - 5.0/5.0 -

Awesome staff

Returned Clean

My Experience - 5.0/5.0 -

Great Customer Service...Very Non-Reactive Adult Attitudes; all the while behind the scenes amazing real work was being done. So happy to have my car back! Without the skilled workmanship i probably would have had to buy more replacement parts. I appreciate everything Mike, Cassie and all the other unnamed workers did in collaboration to get my car done. It is rare these days to expect to trust a "garage". It is no accident or by chance that my experience went so good; it is because of the efforts of skilled individuals who repeatedly show up work hard and have built a high functioning machine. Romano is lucky to have such a fine crew; may management not fix what is not broken and continue to provide the environment for their workers to thrive in! :)

Likely to Recommend - 5.0/5.0 -

the work was excellent but the cust sevice skills were equally as good...How people are treated is more important than things....

Repair Quality - 5.0/5.0 -

Excellent work! Very happy to have my own car back. Mike and crew have obviously worked hard to understand what it takes to repair a vehicle from timeline to parts to workmanship; can't thank them enough!

Customer Service - 5.0/5.0 -

No bs...loved it!

Returned Clean

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0 -

Small knick on front of brand new bumper

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Kassidy and Mike are fantastic. Give them raises.

My Experience - 5.0/5.0 -

Car looked amazing, wonderful customer service and exceptional experience all around. Thank you!

My Experience - 5.0/5.0 -

Great communication with Kassidy in the body shop. Timely repairs. Excellent service all around!!!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0

My Experience - 5.0/5.0 -

Very nice to me. Good job on the car.

My Experience - 5.0/5.0 -

I could not be more pleased with the customer care I experienced at Romano Subaru. Not only was my vehicle returned to me looking brand new after repairs, inside and out, I pulled away from the body shop knowing that the management really cares about the people just as much as the vehicles they are repairing. The accident that landed my Forester in the body shop for repairs came at a very difficult time and management made sure to have a loaner vehicle for me so I wouldn’t have to go through the additional stress of arranging for a rental. I received frequent updates from management about the progress being made which further served to ease my mind and reassure me that my vehicle was in very capable hands. Work was completed in a timely manner and I was so pleasantly surprised to find that not only had my Forester been cleaned, polished and shined on the exterior, but the interior had been professionally cleaned as well and was spotless and smelling like a new car! Clearly the customer care team take great pride in their work. I have to give a special shout out to Cassidy and Mike who headed up all the repairs, took all my calls, and went above and beyond to make this a really great experience! They even took the time to engage in friendly banter and conversation while finishing up a little paperwork which is a quality of customer care I really value. Without hesitation I will be bringing my Forester to Romano for repairs if or when the need arises.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

My vehicle was returned to me looking brand new, not just in the outside where repairs were done, but on the interior, as well. I was pleasantly surprised to find the inside had been professionally cleaned.

Customer Service - 5.0/5.0 -

Cassidy and Mike were extremely personable and demonstrated through action and word that not only do they care about doing a great job with the vehicle but they care about the well being of their customers.

Returned Clean

My Experience - 5.0/5.0 -

Service was excellent from start to finish. The texts were amazing with updates as to the progress of my car. The staff was very supportive too.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Great service

Customer Service - 5.0/5.0 -

Great

Returned Clean