Romano Subaru Collision Center

4.8 (252reviews)
95%
960 West Hiawatha Blvd,  Syracuse,  NY  13204
Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:00 pm
Tue 7:30 am - 5:00 pm
Wed 7:30 am - 5:00 pm
Thu 7:30 am - 5:00 pm
Fri 7:30 am - 5:00 pm
Sat Closed
* Holiday hours may differ.

Reviews (252)

My Experience

Extremely satisfied, thank you to the Body Shop team for being professional and accommodating.

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My Experience

Great service

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Family

Repair Quality

Great job body shop!

Customer Service

Great

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Repair Quality

Everything was perfect thank you so much.

Customer Service

Perfect

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Repair Quality

Everything looks great. Car detailing was excellent and a nice surprise. Literally nothing was a hassle during the repair. (Totally unbelievable, since it seems like everything is now!) They handled everything with the insurance company. Romano set me up with a loaner, which was much appreciated and best part, no balance billing after my insurance company made payment.

Customer Service

Totally excellent. Both Mike and Cassidy were professional, cared about my experience and explained every single step. Upon my request, Mike even investigated an optional upgrade for me on my Forester. He could have totally said no and I would have understood, but instead he did it gladly, with no question.

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My Experience

Everything went according to plan. They were very professional and helpful. So glad I took my car there.

Likely to Recommend

Repair Quality

Everything went according to plan very professional and accommodating

Customer Service

The manager at the body shop Mike, was everything he needed to be, and then some

Returned Clean

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Repair Quality

Customer Service

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My Experience

Mike was such a a nice person. He was so easy to work with.

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Customer Service

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Repair Quality

They went above and beyond with everything!

Customer Service

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My Experience

Quality of the person who helped detail our car, which turned out as new.

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Repair Quality

All has done their jobs

Customer Service

The best!

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My Experience

We’re very very helpful with getting the car finished so we could return our rental on time.Great people to work with,greatly appreciated!!!!would recommend to anyone

Likely to Recommend

I would recommend Romano Subaru in a New York minute.

Repair Quality

Customer Service

Mike D. from the body shop was great to work with.

Returned Clean

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Repair Quality

took longer than anticipated but the results were great; looks like new.

Customer Service

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Repair Quality

I think they did a wonderful job on my car. I will always recommend people to go here even if I did get fired from here I will recommend everyone to come here because I like the place

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My Experience

I had the worse experience this time. I was surprise. I am known in my street as “ Subaru family” every one of my kids and me own Subaru that’s all we buys for years and my car crash and they did fix all what happen no one take the time to check all the damages then lied to the insurance company. I am unhappy with this service

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Repair Quality

I was very satisfied they kept me informed every step of the way and it was done earlier than expected.

Customer Service

Wonderful

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My Experience

Body shop was amazing!!! Professional… text messages and phone calls to update progress were so appreciated.. excellent experience.. will recommend to others.. thank you!!!!

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