Romeo Collision Center

4.2 (316reviews)
86%
128 State Route 28,  Kingston,  NY  12401
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Shop AssistantSparkles

In operation 8 years.

Romeo Collision Center is a division of the Romeo Auto Group. We work with all major insurance companies, and are partnered with a multitude of fleet, multi auto manufacturer and insurance direct repair programs. We offer an owners lifetime warranty for repairs done to your vehicle. We pride and commit ourselves to the highest standard of repair coupled with a fast turnaround time. Our facility is equipped with a state of the art refinishing center, structural and frame departments. Come see us for any and all of your repair needs.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
  • On-Site Car Rental
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
Cadillac CT6
Corvette C8
Ford
GM
GM CRN BrightDrop Fleet
GM Electric Vehicles
I-Car
Volkswagen

Reviews (316)

Likely to Recommend

Repair Quality

Beautiful job

Customer Service

Respectful, knowledgeable, understanding

Likely to Recommend

Repair Quality

Customer Service

They really cared about doing a good job and being prompt!

My Experience

After I went to puck up car I noticed a few discrepancies. My passenger side window has marks on it from old condition, and the passenger mirror doesn't look properly?

My Experience

Likely to Recommend

Repair Quality

Customer Service

My Experience

Likely to Recommend

I'm a bit distant from this location, but I intend to return to Romeo if I have a want or need from Ford.

Repair Quality

Haven't used the truck much since getting it back from Romeo, but it look like new and runs like new.

Customer Service

Very responsive and forthright in general, and just a pleasant person overall.

My Experience

Likely to Recommend

Repair Quality

Customer Service

My Experience

Wonderful customer service. Friendly and do excellent repairs! Would use again for sure!!

Likely to Recommend

Repair Quality

Excellent work repairing my car. Looking brand new. Fast and great communication. Would totally use this company again!

Customer Service

Wonderful personnel

Likely to Recommend

Repair Quality

Keegan Cianfoni is the best

Customer Service

Great service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

Customer Service

My Experience

Heather kept me up to date on what was happening and I really appreciated her kindness.

Likely to Recommend

Repair Quality

Heather kept me well informed of the progress. Car looks great; would never be able to tell there was any damage. Only reason not a ten Kia left me stranded without vehicle after their salesman removed rental insurance from my car policy saying " you will always have a courtesy car".

Customer Service

Likely to Recommend

Repair Quality

So far so good!🙂

Customer Service

Great

My Experience

Took 9 days to complete when told 3-5 days

My Experience

Likely to Recommend

Repair Quality

Customer Service

My Experience

Heather at the desk was wonderful! Went above and beyond

Likely to Recommend

Repair Quality

The dent was repaired. Thank you. However, almost everything else was disappointing: - It took 32 days to fix (when I was told about 10) - there was an errant plastic trim piece on the driver's seat that i had to figure out where it went and install it - driver's seatbelt was re-installed incorrectly - the production plate/sticker on the driver's side door is missing - the interior of the windshield was foggy/greasy - i asked for it to be inspected (due to the lengthy wait). It wasn't.

Customer Service

Heather was very nice, however her update calls seemed to be covering for something. Excuses were (in order received): "We're waiting on a part" "It's in painting, which is the last step, and should be ready soon." "it's in re-assembly" "we're waiting for a part" (again) "it needs to be detailed"

My Experience

Thank you for everything you did to take care of our car. The staff was great and the car looks terrific. Wishing you all good health!

Likely to Recommend

Repair Quality

Thanks very much for the great work you did on our car. We appreciate your kindness and help. Jonathan

Customer Service

Customer service was terrific.

My Experience

All repairs seem to be in order. One thing that could have been nice is if wiper fluid was added to the tank that was repaired.

My Experience

you did a good job

Likely to Recommend

Ease of everything together. Adjuster, repair, car rental.

Repair Quality

Customer Service

Heather and Keegan were great!!