Romeo Collision Center
In operation 8 years.
Romeo Collision Center is a division of the Romeo Auto Group. We work with all major insurance companies, and are partnered with a multitude of fleet, multi auto manufacturer and insurance direct repair programs. We offer an owners lifetime warranty for repairs done to your vehicle. We pride and commit ourselves to the highest standard of repair coupled with a fast turnaround time. Our facility is equipped with a state of the art refinishing center, structural and frame departments. Come see us for any and all of your repair needs.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- On-Site Car Rental
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Service was excellent
Customer Service - 5.0/5.0 -
Great
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
I was pleased with the opportunity to communicate with Heather frequently for updates. The coordination with the car rental company and Romeo was super helpful. Thank you for making the experience a positive one. The car looks like new.
My Experience - 5.0/5.0 -
Great work
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great work
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
very good communicattions with Heather in the office. Timely. All was very good
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Repair was done beautifully.
Customer Service - 5.0/5.0 -
Heather was always pleasant and helpful
Likely to Recommend - 2.5/5.0 -
If you want slow service and sloppy communications
Repair Quality - 4.0/5.0 -
It took three weeks to get minor work done, we made multiple calls to ask about progress and we were passed from one person to the next, we weren’t even offered a loaner! On top of that we got our car back unwashed even though they said they would wash it. Very shabby treatment
Customer Service - 2.0/5.0 -
Whenever we called they said”oh I am sorry that’s not my dept” and then passed us to another who couldn’t answer and said we will call you(three days back)
Likely to Recommend - 5.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 2.5/5.0 -
They did repairs and couldn't figure how to fix the air conditioner to make it work,sending me to kia service center after 2 trips down which is an hour each way for me,and 20 in gas each trip there. Now I have to go again make the hour trip both ways and hope they can fix what the problem is,all this and they charged and told my insurance that all was repaired
Customer Service - 2.5/5.0 -
Already explained
Returned Clean
My Experience - 5.0/5.0 -
Romeo couldn’t be held responsible for the 2 extra months my vehicle was at Acura of Wappinger falls. Romeo paid my additional rental charges which I was grateful for.
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great Service, Great Repair Job
Customer Service - 5.0/5.0 -
Heather was helpful and let me know when they had all the parts and were finishing the repair.
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Job well done and timely
My Experience - 5.0/5.0 -
The final repair was great. Backing up, it was absurdly wasteful to have a rental car for over a week while my car just sat at the shop due to the necessary part being unavailable. Silly and unnecessary.
Likely to Recommend - 3.5/5.0
Repair Quality - 3.5/5.0 -
I had to go back because one of the pins was missing and the two plastic parts around the outside of the back gate are loose and some of the pins have been broken. I have to go back and have that changed when you receive the parts so it’s a little bit frustrating That I have to go back. I don’t live in Kingston . It’s taking a lot of time to make some thing be finished.
Customer Service - 4.0/5.0 -
Kind and easy to communicate
My Experience - 0.0/5.0 -
AT4 decal left off of door on repaired side. Should be on both driver and passenger doors