Romeo Collision Center
In operation 8 years.
Romeo Collision Center is a division of the Romeo Auto Group. We work with all major insurance companies, and are partnered with a multitude of fleet, multi auto manufacturer and insurance direct repair programs. We offer an owners lifetime warranty for repairs done to your vehicle. We pride and commit ourselves to the highest standard of repair coupled with a fast turnaround time. Our facility is equipped with a state of the art refinishing center, structural and frame departments. Come see us for any and all of your repair needs.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- On-Site Car Rental
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0 -
Just saying work done was very good. But it took longer than I expected
Customer Service - 4.0/5.0
Likely to Recommend - 0.5/5.0 -
0 would be more accurate
Repair Quality - 0.5/5.0 -
The repair took just under 9 weeks. For most of that time I was told the repair would be completed within a couple of days or at the end of whatever week we were in. Then the day would approach, and another part would need to be ordered. I believe parts were ordered 6 times. This caused any plan I was making that involved using my car to be changed at the last minute. If there had been clarity--or at least accuracy--about how long the repair was going to take, I at least would have been able to schedule holiday plans with family. Instead every holiday plan had to be abandoned. It was also difficult to get anyone on the phone. Messages left on voice mail were never returned. I was never given updates during the process. Instead I had to call and hope someone would pick up the phone, which often didn't happen. Specifics about the repair and what was being done to the car were never offered. I even had to request the final itemized bill once the repair was completed. Once, when I asked for a specific time when the shop would even know if the car was going to be ready, the person I was talking to hung up on me. Overall, I would say this was one of the worst service experiences I've ever had.
Customer Service - 0.5/5.0 -
see previous comment
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
Kept the car for 2 months, left all the sensors that needed to be replaced broken, and then scoffed at me when I brought in my receipt for the rental car that I had to pay for out of pocket, because, again, they held my car for two months. And if you're going to hold a car for 2 months, it should at least be fixed when I get it back.
Customer Service - 0.5/5.0
My Experience - 5.0/5.0 -
I was surprised when I got my car back it wasn't cleaned inside or out as other repair shops have taken care of that.
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
Not happy with there communication not happy with how the lights looked not Happy that my tail light wasn't fixed not happy that my hight beams still don't work im very unhappy with the whole job I honestly felt like I should have went somewhere else
Customer Service - 1.0/5.0 -
Never kept me updated
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0 -
They did a great job fixing my car but it took forever for the part to come in the mail. I know this is out of the company’s control.
Customer Service - 4.5/5.0 -
They did give me weekly updates.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Everything is fixed, car is perfect I would tell everyone and anybody to use them. They have serviced my car for years now and I’m always satisfied.
Customer Service - 5.0/5.0 -
They are very customer oriented
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 3.0/5.0 -
The rocker switch is a big deal for the complete use of the car and my own personal safety.
Repair Quality - 3.0/5.0 -
All the repair elements were done nicely. I wish I had asked at the beginning how long it would take. One BIG problem. The rocker switch on the driver's door was broken. Now I can no longer open or close ANY of the car doors. I am a prisoner in the car. It is dangerous. I can no longer have a passenger or carry ANYTHING in the car. I hope I don't get trapped in it. New
Customer Service - 4.5/5.0 -
I should have asked how long it would take to repair. Otherwise, everyone was excellent.
Likely to Recommend - 0.5/5.0 -
Poor vey unprofessional paper work lost?? Supervisor hid in the office asked for him on 3 separate occasions guy was never around Very confusing!!!
Repair Quality - 1.5/5.0 -
Off market parts Not Lexus parts.. never informed??? Of honest as to why?? Had to drill the staff person as to why
Customer Service - 0.5/5.0 -
Unprofessional, list paperwork no communication as to process??
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Thanks to Romeo ford people are great and excellent job!
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 3.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
I wish there was a better way to update me on my car , but everything was repaired beautifully and more affordable than a third party auto body shop.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Everything went smoothly. great people at Romeo Ford.