Ron's Body & Paint - Cortland

4.8 (401reviews)
97%
362 State Route 13,  Cortland,  NY  13045
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In operation 37 years.

Ron's Body & Paint YOUR LOCAL AUTO BODY REPAIR SHOP IN MARATHON & CORTLAND, NY For over 32 years, Ron Stanley and family have been offering the absolute finest in contemporary automotive services. We are your one-stop auto body shop in Marathon & Cortland, New York. Stop in and discover what hundreds of satisfied customers have known for years. 24 Hr.Towing

Services
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
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Reviews (401)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for delivering exceptional repair quality, with many noting their vehicles looked brand new or better than expected upon return. The team frequently goes above and beyond by detailing and cleaning vehicles inside and out before pickup, which repeatedly delights customers. Communication is highlighted as a strong point, with text updates, phone calls, and emails keeping customers well-informed throughout the repair process. Most repairs are completed on time or ahead of schedule, and when delays occur due to parts availability or supply chain issues, the shop proactively provides loaner vehicles to minimize inconvenience. A few customers noted areas for improvement, including clearer cost communication when estimates change significantly, more flexible pickup hours, and ensuring all mechanical components are properly reconnected after repairs. Overall, the vast majority of customers express high satisfaction and enthusiastically recommend the shop.
AI-Generated from reviews written in the last 12 months
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"Rons took excellent care of the repairs on my truck, they even went to the lengths to clean and meticulously detail it prior to pickup! Will definitely be using them again!"
"The communication, customer service, and body work to fix my car was outstanding. I have been to multiple body shops over the years. ..." Read more
"The body repair was clean and well done but as I went to upgrade my battery for the coming ..." Read more
"Excellent job, great customer service, timely repairs. Thank you"
"Workmanship on our 2020 Edge far exceeded our expectations! Everything was fixed as planned, car was detailed ..." Read more
"The communication, customer service, and body work to fix my car was outstanding. I have been to multiple ..." Read more
"The work that was done is excellent. However, communication from the shop was very poor. The work came in $1,000 above the estimate and no ..." Read more
"Text alerts, phone calls, and emails were all utilized to keep me up to speed with regards to when the job ..." Read more
"... was a 1 day delay while they waited for parts but they were very prompt and let me know what was going on at all stages." Read more
"Communication was excellent. The crew did a great job on repairs everything looks new again. And the owners ..." Read more

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Ron’s communicated worked with me and my insurance company after a no-fault accident. They explained the process of approval and repairs thoroughly. Once my insurance company sorted out their issues, Ron’s repaired significant damage as efficiently as possible. When my rental insurance ran out, the provided me a loaner without me even asking, which was a HUGE relief. They made a stressful time as stress-free as anyone could have.

Customer Service

Everyone I talked to at the shop provided answers and information quickly. They followed through on everything they said they would do.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Highly recommend!

Repair Quality

Exceptional service! Incredibly nice!

Customer Service

Mary is righteous!

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I think the car looks better than when I bought it, I thank everyone that had a hand on it. Very nice thanks

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The work that was done is excellent. However, communication from the shop was very poor. The work came in $1,000 above the estimate and no one bothered to talk to me about this until the end when payment was due. They spoke to the insurance company and got all the work “approved” but failed to consider that my deductible was $2500 even though I made them aware of this when I dropped off the car. Of course the insurance company is approving the work - they weren’t paying for it! Don’t make assumptions - talk to the customer. The insurance company is NOT the customer. In addition, the car was done 10 days past when they said it would be - this after an issue around it even being on the calendar. There were claims around getting the wrong part but I think the shop didn’t have it scheduled and so, it didn’t get done on the schedule promised. Again poor communication. You really owe it to the customer to a) talk to each other and b) talk to your customer. I won’t be recommending the shop. And I won’t be coming back.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

This was the 3rd truck I have had Ron's do body work on. Ron has always more than satisfied my expectations. The work was excellent and done on time. The experience was very pleasurable.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I had to replace the front bumper. I'm very happy with how car looks now. The work was done before estimated time, I like that the shop reminded me about the appointment, sent the web update on the progress.

Likely to Recommend

Repair Quality

We had a great experience with Ron's. Everyone was very helpful and communication was great. Thank you!

Customer Service

Great customer service.

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Very good

Likely to Recommend

Repair Quality

Satisfied

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Very good at making my ride looked like it never was in an accident. They took care of the insurance side.

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Very helpful and professional.

Likely to Recommend

Repair Quality

Very professional

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Awesome

Repair Quality

Awesome dudes

Customer Service

Great people

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Excellent job, great customer service, timely repairs. Thank you

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

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