Rosslyn Auto Body

Likely to Recommend - 5.0/5.0 -

Good shop that does good work at price supported by my insurance carrier

Repair Quality - 5.0/5.0 -

Work appears to have been done with skill and craftsmanship. Car seems to have less road noise that before

Customer Service - 5.0/5.0 -

Chris worked very hard (I believe) to resolve all issues with USAA and USAA paid all except my deduction even though I was expecting to pay a greater amount that my deductible to cover the difference in estimate value

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Likely to Recommend - 5.0/5.0 -

I would highly recommend Rosslyn Auto Body to a friend or colleague.

Repair Quality - 5.0/5.0 -

Our car looks as good as new!

Customer Service - 5.0/5.0 -

Customer service was excellent.

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Likely to Recommend - 5.0/5.0 -

I would recommend without hesitation

Repair Quality - 5.0/5.0 -

A thorough review process, and a quality completion of work.

Customer Service - 5.0/5.0 -

Patricia Rodriguez was fantastic. She answered all my questions, follow up on items, arranged for the car drop off and pick up in an overall very smooth and pleasant process

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Likely to Recommend - 4.0/5.0

Repair Quality - 3.0/5.0 -

It is much to soon after the repair to thoughtfully assess.

Customer Service - 2.5/5.0 -

Still much too early.

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Likely to Recommend - 5.0/5.0 -

You did yourselves proud.

Repair Quality - 5.0/5.0 -

Outstanding! The replacement part looks factory new.

Customer Service - 5.0/5.0 -

Outstanding! The two people I encountered were friendly, knowledgeable, and prompt.

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Likely to Recommend - 0.5/5.0

Repair Quality - 2.5/5.0

Customer Service - 3.5/5.0 -

The front office staff was 10/10, but Kris, the manager, needs to take some notes from them and maybe even go as far as taking a customer service class. Not sure what his attitude is about, but it wouldn't hurt him to at least pretend like he appreciates the business, especially in this economy.

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Likely to Recommend - 5.0/5.0 -

As I have to friends and neighbors many times before.

Repair Quality - 5.0/5.0 -

As with previous experiences,Rosslyn Aiuto Body performed flawlessly with all administrative actions and repair of my Tesla Model X. Ron July 20th 2026

Customer Service - 5.0/5.0 -

A big shoutout to Chris for his personal leadership with Tesla Auto insurance in obtaining a timely appraisal and approval. Ron July 20th 2026

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Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Chris was sincere and professional

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Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

They did a great job and also buffed my car to remove surface scratches - just as a courtesy. I would go back to them in a heartbeat. Nice people. Quality service. Could not ask for more.

Customer Service - 5.0/5.0 -

see first comment

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Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Very professional and positive experience. Highly recommend

Customer Service - 5.0/5.0

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Likely to Recommend - 4.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 3.0/5.0 -

The app that provides an AI estimate indicated a human would follow up to confirm the estimate but they never did. I emailed the office and sometimes received a response, sometimes had to email multiple times. I had to proactively outreach to schedule the service even though I was told that they'd call me when the parts arrived. I walked to Starbucks during the repair and later was told they could have driven me. Wish I had been offered that up front.

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Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

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Likely to Recommend - 5.0/5.0 -

It would depend on the vehicle. If it's a $100k vehicle absolutely. If it's a commuter vehicle, maybe not.

Repair Quality - 5.0/5.0 -

Flawless paintwork!!! I had to pay extra but I couldn't risk defects on a Corvette Z06. I give a perfect 10 for flawless paint job but an 8 for cost.

Customer Service - 5.0/5.0

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Likely to Recommend - 3.5/5.0

Repair Quality - 3.5/5.0 -

Great work, very expensive.

Customer Service - 4.5/5.0

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Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

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Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

I couldn’t be happier with the service I received from Rosslyn Auto Body. The repair quality exceeded my expectations, and my car looks amazing. Everyone was kind, professional, and kept me informed throughout the entire repair process, which gave me great peace of mind. A special thank you to Chris for providing consistent updates and answering my questions every step of the way. Excellent customer service from start to finish. If I could give them 6 stars, I absolutely would! Thank you to the entire team for such a great experience. Highly recommended! ⭐⭐⭐⭐⭐⭐

Customer Service - 5.0/5.0 -

I had a wonderful experience with Rosslyn Auto Body. The team was courteous, attentive, and made the entire repair process easy and worry-free. They took the time to keep me updated regularly, and I always felt that my vehicle was in good hands. I truly appreciate their honesty, professionalism, and attention to detail. Thank you to Chris and the entire staff for providing outstanding service. I would gladly recommend Rosslyn Auto Body to anyone looking for quality work and exceptional customer care. ⭐⭐⭐⭐⭐⭐

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Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0

Customer Service - 5.0/5.0

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Likely to Recommend - 2.0/5.0 -

see comments above

Repair Quality - 1.5/5.0 -

Needed 2 side view mirror replacements for my Honda accord. Explained that both mirrors had been damaged backing out of garage and were broken, with cracked shells and non functioning mirror movement, Explained I had temporarily glued the mirrors angle in position to be able to use the car. Also explained that I was not making insurance claim but rather paying out of pocket. Obtained multiple quotes. Rosslyn quote came in at approx $1400. Decided to go with your company. Annoyance #1: Required a CASH $300 dollar deposit to order the mirrors. Something about company policy.Have never had to do this for previous car body work.Had to drive to shop, 12 miles each way, to hand over the cash. Annoyance#2: When car was dropped off, told it would be 2days. Called a short while later by Chris L. Told that when technician removed mirror they saw that mirror motor was broken. ( I had explained this originally) They would have to order the correct mirror. And it would likely be additional days, plus an additional $600. Annoyance #3: Car was ready , but total price for repair was now $2100. This is actually $800 more than original estimate. When asked about this I was told I was actually getting a deal, that it should have been hundreds more. Annoyance #4: When it was time to pay,I was told there was a 3.5% surcharge for credit cards, $63. Personal checks not accepted. Payment in cash or cashiers check. Who does business like this??!! Do you expect people to go to bank to take out this much cash or get a cashier's check to pay for car repair. Is this how you pay for your own everyday money transactions. Do you carry wads of cash or cashier checks to pay for groceries, utility bills, gas, airline tickets, rent, mortgage? Imagine if you had to pay for all these with cash. Eventually after much arguing Chris the Mgr agreed to accept a personal check. How magnanimous!! It wasn't as if I was asking for a discount. And of course the check cleared. On a positive note, the repair was done well. The car was thoroughly cleaned and looked very nice. Still, over all experience was less than desired. Not used to dealing with cash only businesses on a professional level.Perhaps it would have been different if I was going through insurance.

Customer Service - 2.0/5.0 -

see comments above

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Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0

Customer Service - 4.5/5.0

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Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

These guys do really good work, and good customer service.

Customer Service - 5.0/5.0

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