Rosslyn Auto Body
In operation 89 years, 11 years at this location.
We are an I-CAR Gold Class shop providing top quality in the DC Metro area since 1937. We are OEM certified by BMW, GM Corvette and EV, Honda/Acura, Jaguar Land Rover, LUCID, Mercedes-Benz Elite Aluminum, Rivian, Subaru. Tesla and Volkswagen. As a family owned and operated shop, we believe in the customer experience.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 6:00 pm |
| Tue | 8:00 am - 6:00 pm |
| Wed | 8:00 am - 6:00 pm |
| Thu | 8:00 am - 6:00 pm |
| Fri | 8:00 am - 6:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
We had a brief misunderstanding about the work to be performed on my car, but once it was resolved, I was very happy with the wirk done.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 3.5/5.0
Repair Quality - 3.5/5.0 -
I only received status updates if I inquired. My insurance company believes I was double-charged a fee that they paid, $174.54.
Customer Service - 3.5/5.0 -
See previous comments
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 1.5/5.0
Repair Quality - 1.5/5.0 -
I hadn’t given any updates about the car. I had to call to get a status. When I arrived, I left my Beats headphones in the console and immediately went to the car to look for them. They weren’t there. I asked anyone if they had seen them, and he said, “Are you talking about the headphones that go over your head?” I said yes, and he said, “Oh yeah, ask the lady at the front desk. They said that guy he doesn’t even work there.” After speaking to the manager, he said that this has never happened before, so he didn’t know what to tell me. I explained to him that is right, this has never happened before. I’ve never had this issue with bringing my cars to the shop and things being missing. But do you have any policy regarding this? He said no. Since I'm in the process of moving out of the states, I didn’t want to bring any issues or trouble, so I decided to just let it go.
Customer Service - 1.0/5.0 -
I hadn’t given any updates about the car. I had to call to get a status. When I arrived, I left my Beats headphones in the console and immediately went to the car to look for them. They weren’t there. I asked anyone if they had seen them, and he said, “Are you talking about the headphones that go over your head?” I said yes, and he said, “Oh yeah, ask the lady at the front desk. They said that guy he doesn’t even work there.” After speaking to the manager, he said that this has never happened before, so he didn’t know what to tell me. I explained to him that is right, this has never happened before. I’ve never had this issue with bringing my cars to the shop and things being missing. But do you have any policy regarding this? He said no. Since I'm in the process of moving out of the states, I didn’t want to bring any issues or trouble, so I decided to just let it go.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very quick and efficient. And the communication was perfect.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 2.5/5.0 -
Although the work was completed satisfactory, the delay in getting the work completed was unacceptable
Repair Quality - 4.0/5.0 -
The workmanship appears to be good. And the car was returned cleaned, better then I would have expected.
Customer Service - 4.0/5.0 -
The personnel did a good job, but on 2 occasions promised a call back which was not received
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0 -
I used Rosslyn because it was Lucid authorized. The repair was costly and time-consuming, but most of that was on Lucid.
Repair Quality - 5.0/5.0 -
Complicated repair on Lucid appears to be resolved without any ongoing problems
Customer Service - 3.0/5.0 -
Generally good - but some delays in getting back to me in a timely manner
Returned Clean
Likely to Recommend - 3.0/5.0
Repair Quality - 3.5/5.0
Customer Service - 2.0/5.0 -
There was no communication until I sent an email several days after dropping off my car asking for updates. I was not updated on any part of the process unless I reached out.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I had the absolute pleasure of working with Kris, and I can confidently give a full five-star review! From start to finish, Kris demonstrated outstanding professionalism and dedication. His patience and transparency while advocating with my insurance company were truly exceptional, especially since they were giving him a hard time. He took the time to explain every step of the process and made sure I felt informed and supported throughout. The quality and craftsmanship of the work he delivered are second to none! I honestly feel like I’m driving a brand new car. The attention to detail and care he put into the completion of the project exceeded all my expectations. Kris not only got the job done right, but also provided peace of mind along the way. This is my second time using Rosslyn Collision! They didn’t disappoint! If you’re looking for someone who combines skill, professionalism, and genuine customer care, Chris is the one to trust!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Professional, friendly and transparent.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
So far everything seems good.