Round Rock Collision
In operation 26 years.
BMW, Toyota, and Lexus certified collision center. Goal is to put every car back to pre accident condition ensuring all repairs are done per OEM guidelines.
- Free Estimates
- Lifetime Warranty
- Automotive Glass Replacement
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Debit Card
- Spanish
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
Length of time repair took.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
Highly recommended particularly for Honda vehicles.
Repair Quality - 5.0/5.0 -
Round Rock Collision is a top notch best in class collision repair center in my experience. I have used them twice for my Honda Accord. The workmanship is exceptional. And are very easy to work with the Insurance claim and my Insurance company. Russel Bissett and the Team were great. Highly recommended.
Customer Service - 4.5/5.0 -
Overall excellent service. Repair status communication is more automated in mail or text communication. So not much detail. But good overall status updates.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Job done well
Customer Service - 5.0/5.0 -
clear communication
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 3.5/5.0
My Experience - 0.0/5.0 -
I’m very disappointed with the service I received at Round Rock Collision. The people managing the repair on my vehicle were dishonest and unprofessional in their communication. They failed to address my concerns.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0 -
Estimation could have done faster
Customer Service - 3.5/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great service and interaction with representative. She kept me updated and took care of everything promptly.
Customer Service - 5.0/5.0 -
Worked with insurance representative and kept me posted on progress.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
One minor issue. After we dropped off our car there, Russell Bissett, our estimator, sent me pics of the right side of our car and said it was damaged. It was not damaged in the accident. Only the left side was damaged. I responded to Russell in a long email and explained that the right side of the car was not damaged when I dropped off the car there. Russell sent me a short response and said the pics he had were taken when the car was dropped off. I ended up filing a new claim with my insurance, thinking our car was hit when parked there. Days later Russell emailed me and said he was mistaken. The right side of the car was not damaged. It apparently looked damaged in the pictures because it was dirty. To make a long story short. Russell didn’t inspect the car initially. When I explained the car was not damaged when dropped off, he only told me the pics he had were taken when the car was dropped. That was the extent of his response. So I spent time filing a new claim and then canceling it because Russell didn’t inspect the car. We are happy with the body work that was done and otherwise had a great experience working with you and would definitely recommend your shop. I hope this feedback is helpful.
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0 -
My only complaint is that one of the estimators said the right side of my car was damaged. I knew it wasn’t. After actually viewing the car in person, he later said he made a mistake based on photos of the car. Because of his mistake I had to file a new claim and then cancel it.
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Updates were appreciated.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The length of time was unexpected.
Customer Service - 5.0/5.0 -
There seemed to be an issue on exactly when it would be finished.