Round Rock Collision
In operation 26 years.
BMW, Toyota, and Lexus certified collision center. Goal is to put every car back to pre accident condition ensuring all repairs are done per OEM guidelines.
- Free Estimates
- Lifetime Warranty
- Automotive Glass Replacement
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Debit Card
- Spanish
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
Great communication keeping me updated throughout the process. Friendly staff. Finished earlier than expected!!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
My Experience - 0.0/5.0 -
Estimated completion was 11 days. Delivered after 32 days. Little communication to revise completion date. Customers should be undated 1 or 2 times a week after estimated completion date has passed.
Likely to Recommend - 0.5/5.0
Repair Quality - 1.0/5.0 -
11 day estimate job ended up taking 32 days. Poor communication on progress. Repair work seems well done.
Customer Service - 0.5/5.0 -
Poor communication - when over 10 days late. Contact person seemed bothered when I called to get an update. (He really should have call me periodically.)
Likely to Recommend - 5.0/5.0 -
The staff did an excellent job on our repair. The repair work was done alot faster than we expected. Very pleased with the work that was done!!!
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
When a chip was made on front fender by Round Rock Collision, they owned up to the mistake; offered no excuses and immediately did the repair.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 3.5/5.0 -
RRC does great work, just need to improve on keeping the customer informed on a regular basis.
Repair Quality - 4.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
There are several scratches on the passenger side door. It seems like it was dinged in the parking lot. My rear windshield wiper was removed and in my back seat. Why? damage was in the front, not sure why my rear wiper was removed. Liquid stain in the back seat, what happened there? Drivers window has a chip in the window tint. Folks this car was in perfect condition when handed to you beside the accident damage. This was a new vehicle with newly tinted windows.
Likely to Recommend - 1.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0
My Experience - 0.0/5.0 -
The repair was A+ but when they attached back the fender (not sure if it's the right name), there's a gap in the back passenger side. Need to bring for quick fix.
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0 -
There's a need for little repair to be done because there's a gap in the fender.
Customer Service - 4.5/5.0
Likely to Recommend - 3.5/5.0
Repair Quality - 2.5/5.0 -
The repair took longer than was scheduled, the dates changed twice and we had to collect the car before completion because they put us in a sedan rental car instead of an suv, like our car. We had to travel and there was no room for the whole family. The passenger side of the back door was ripped side we have some pictures, a lot of pieces were not put in properly we had to try do it ourselves. We are still waiting to be called to had the car completed the rim on the driver side install and the area mentioned above fixed.
Customer Service - 3.0/5.0 -
I call multiple time initially no proper communication on what was going on.
My Experience - 5.0/5.0 -
The job on my car was excellent, the service, the communication update with me started really good with Russell Bissett but ended up a disaster when he transfer me to a different estimator. No updates at all, I never knew when my car was going to be ready. I left messages with no response back from nobody. I was beginning to get upset.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great Job. Though it took longer than expected.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
Already have recommended
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 1.5/5.0
Repair Quality - 2.0/5.0 -
I was getting automated updates everyday and I was happy that things are moving. One day I got update from somebody saying just trust my update and ignore all automated updates. So what is use if confusing people. Also on last day only few hours before I got confirmation that I can pick it up. I was told 12 business days while it took whole month without any update . So very bad experience
Customer Service - 1.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The car turned out Great!! It took a few weeks, but it was well worth the wait. They back up their work with a lifetime warranty - that's terrific. Would definitely recommend Round Rock Collison.
Customer Service - 5.0/5.0 -
Very courteous, friendly and professional.
Likely to Recommend - 5.0/5.0
Repair Quality - 4.0/5.0 -
There were some small bumps after the paint job, maybe tiny air bubbles?