Round Rock Collision
In operation 26 years.
BMW, Toyota, and Lexus certified collision center. Goal is to put every car back to pre accident condition ensuring all repairs are done per OEM guidelines.
- Free Estimates
- Lifetime Warranty
- Automotive Glass Replacement
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Debit Card
- Spanish
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
Very professional team from the moment I brought my car in to the time I picked it up.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Dealership kept me well informed thru the whole process as and did an amazing job on the repairs.
Customer Service - 5.0/5.0
Likely to Recommend - 3.0/5.0
Repair Quality - 4.0/5.0 -
The repairs were done without any problem, but when I got my car back, the drivers side door will not lock. I called the shop and told them that and they said they didn’t do anything to cause that. Well I don’t agree because the door locked perfectly fine before dropping it off and I’ve never had that issue before. So it’s is a bit concerning that when I dropped the car off, my doors locked perfectly fine but when I picked it up, it doesn’t lock anymore!
Customer Service - 4.5/5.0 -
I expected to get my car repaired and not have other issues that I didn’t have prior to service.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
I found one little spot on the opposite side of the car that was repaired that could have used a small drop of paint, while it was mixed up - I will have to get some touch-up paint from the dealer. But thanks for fixing the car so that the repair itself was done well.
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 3.0/5.0
Repair Quality - 3.5/5.0
Customer Service - 3.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Everyone was very professional and courteous throughout the whole process. Received email updates on current work being done. Very happy with the repairs and they cleaned the inside and outside of the car which was a nice surprise.
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Russell was great about keeping me in the loop on my car and the progress of my repair. I would definitely recommend your body shop to friends and family.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I was able to do contactless drop off. I was given an estimate of when the car would be ready. It was ready early. Appears to be an excellent repair job.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Russell is a great asset to Toyota Collision Center. He kept me updated in all the repairs and the time it would take to fix my vehicle. I was soooooo happy to have been lucky to work with such an amazing person. Thank you Russell.
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
Because of a delay in getting some parts, the repair took much longer than anticipated.I was without a car for a month. Longest repair I've encountered.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0 -
I was told that Round Rock Collision doesn't report the work to any CarFax report if I purchase any of the repaired Car from Penske Auto but this is not true as I had some work done on my Camry but when I purchase my leased Camry the Accident showed up in the CarFax Report and when I checked it with Salesperson @ Penske, he told me that it is NOT TRUE. I am very disappointed as to why I was told this not correctly
Customer Service - 4.5/5.0
My Experience - 5.0/5.0 -
I highly commend Russell Bissett at RR Collision for his helpfulness and wonderful communication with me. He navigated smoothly with both insurance companies involved and kept me well-updated on the progress of repairs.
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
The automated notifier was not accurate as to when my repairs would be completed, by 4-5 days. Fortunately Russell Bissett at RR Collision was excellent in his communication with me, and helpful in all ways!
Customer Service - 5.0/5.0 -
Cannot praise Russell Bissett highly enough!
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
My Experience - 5.0/5.0 -
I initially met with Mark Z. and he was extremely helpful and quick with the initial assessment. When I mentioned AAA he set me up with Russell Bissett immediately. Russell handled my claim superbly from start to finish. I was hard to reach by email and his patience was very much appreciative. He met his initial deadline even with the my delays in communication. Every phone call and email update was clear to understand and informative, a truly great experience. The body work, paint work and car wash detail was excellent. Thank you for taking great care of my car.