Roy O'brien Ford Inc

Likely to Recommend - 4.5/5.0 -

Good work & customer service

Repair Quality - 4.5/5.0 -

Good work & good customer service

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 4.5/5.0

Repair Quality - 5.0/5.0 -

When I brought my vehicle in, I needed it repaired in a very short timeline. The team at Roy O’Brien Ford exceeded my expectations and were able to complete the repairs faster than estimated.

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Always great service. They run a tight ship.

Likely to Recommend - 4.5/5.0 -

I was kept informed on a regular basis as to the status of the work being done.

Repair Quality - 4.5/5.0 -

I don't see anything wrong with the work performed.

Customer Service - 5.0/5.0 -

They were very helpful and thoughtful/courteous.

My Experience - 5.0/5.0 -

Good service

Likely to Recommend - 5.0/5.0 -

Good service

Repair Quality - 5.0/5.0 -

All good

Customer Service - 5.0/5.0 -

Looks great

My Experience - 5.0/5.0 -

Great treatment from everyone from start to finish. Thank you.

My Experience - 5.0/5.0 -

Dirk was great about getting my Explorer repaired

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Dirk and his aide were amazing

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 0.5/5.0

Repair Quality - 0.5/5.0

Customer Service - 2.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Dirk, Denise, and Jacob did a great job taking care of repairing the bodywork to my vehicle. As always, Tina Randall and her team did a fantastic job in servicing my car after the body work was completed. Excellent service after the sale (Suzanne Clem rocks!) and knowing that I will be treated respectfully every time (since 1989) I bring my car to the dealership for service is why Roy O'Brien Ford is my favorite dealership.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0 -

Was very happy with the results

Repair Quality - 5.0/5.0 -

Extremely easy process

Customer Service - 5.0/5.0 -

Keep me informed daily

My Experience - 5.0/5.0

Likely to Recommend - 3.5/5.0

Repair Quality - 5.0/5.0

Customer Service - 3.5/5.0 -

I felt like the short emailed statements that gave updates created more questions in my mind than gave me answers. Grateful for the communication but there wasn't much in the messages themselves to really allow me to understand where the repair was at. It forced me to make several calls along the way which weren't always answered or replied to in a timely way.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

It was easy from start to finish.

Likely to Recommend - 4.5/5.0

Repair Quality - 5.0/5.0

Customer Service - 4.5/5.0

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0 -

Yes: it was clean

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Competent and kind

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

The repair looks good as new.

Customer Service - 5.0/5.0 -

Everyone was quick and efficient.

Likely to Recommend - 5.0/5.0 -

I would recommend Roy Obrien Collision for sure.

Repair Quality - 5.0/5.0 -

No complaints. Roy Obrien collision did a great job. They completed the work a week ahead of schedule as well

Customer Service - 5.0/5.0 -

Brandi also did a great job. Clearly communicating what was happening and what I needed to do.