Roy O'brien Ford Inc
In operation 80 years.
Roy O'Brien Ford is a full service collision and mechanical repair facility servicing all makes and models.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- MasterCard
- Visa
- Cash
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:30 pm |
| Tue | 8:00 am - 5:30 pm |
| Wed | 8:00 am - 5:30 pm |
| Thu | 8:00 am - 5:30 pm |
| Fri | 8:00 am - 5:30 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
The collision team went over and beyond on my repair work. I am a satisfied customer.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Did more than what they were supposed to do to my vehicle. Grateful
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Job was excellent. I’d recommend to anyone 10.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
My vehicle repair was done in a few days and looks like new.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Derk was fabulous to work with. Dawn was very nice at the main dealership. Not satisfied at all with Denise in the body shop. Very rude. If it was not for Dawn and Derk I would have went somewhere else.
Customer Service - 5.0/5.0 -
Derk was great!
Returned Clean
My Experience - 5.0/5.0 -
excellent service.. very professional
My Experience - 5.0/5.0 -
The entire process was very smooth.always had answers to my questions.I was always kept informed on where they were in the process with our Jeep.very professional.thank you!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They were great! Faster service than expected! Very happy! Thank you!
Customer Service - 5.0/5.0 -
Personable and professional!
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
It took six weeks to get a minor repair done on a bumper I had an appointment also I usually had to call them at the body shop I had to call State Farm out to look at the color the color did not match I just excepted it because I was so tired of going back-and-forth with the repair I will never go there for a repair again
Customer Service - 1.0/5.0 -
Like I said previously I had to keep calling the body shop to follow up with them I think only once or twice they got back with me and gave me any information I felt very much like a bother to them with Deric and the estimator Chris
Returned Clean
Likely to Recommend - 2.5/5.0 -
Prior to my last encounter, my response would’ve been a 10. At this point, however, while I would recommend the quality of work, and the professionalism of the repair staff, I would most definitely add a fervent warning regarding the front desk staff.
Repair Quality - 5.0/5.0
Customer Service - 1.5/5.0 -
Dirk was amazing, extremely professional, very knowledgeable, answered my questions without hesitation, and overall a pleasure to work with. The woman working the front desk, I believe her name was Denise, is not someone whom I would want to be the face of my body shop.She couldn’t keep her lies straight when I called and asked for updates regarding my vehicle, would directly contradict what Dirk had told me, and probably the biggest red flag of them all was when I had already called State Farm, went through the entire claim process, already had the work authorization sent to the body shop prior to my arrival, at which point she stated that “they were really busy and that I should probably take my truck somewhere else. When I informed her that I had already filed the claim with State Farm and they had already emailed over the paperwork, she doubled down stating that “we are several weeks out, and you should really think about taking it somewhere else“ it’s an extremely bad look where I have to actively convince The face of the body shop to accept my work which I’m trying to give you. All in all, the staff is professional and does phenomenal work, and all of the guys were extremely courteous and knowledgeable. Denise seems to be way in over her head and does not have a clue what she is doing.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
I am extremely pleased with Roy Obrien Collision. My car looks wonderful! They were quick and efficient in fixing my car and returning it to me I highly recommend Roy O' Brien Collision.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
Another excellent job completed
Repair Quality - 5.0/5.0 -
The repaired fender looks great. All repositioned and paint match is great. Also took less time than estimated.
Customer Service - 5.0/5.0 -
Very courteous and effect
My Experience - 5.0/5.0 -
I was called to tell me that my Edge was finished, ready and waiting. Drove over there, looked the vehicle over and was very satisfied. Paid my portion of the bill and drove my Edge home. Adjusted the passenger side mirror and it worked like it is supposed to. Very well done.
Likely to Recommend - 5.0/5.0 -
VERY LIKELY.
Repair Quality - 5.0/5.0 -
I was surprised at the quickness of replacing my passenger side mirror assembly. Everyone I had talked with were very pleasant and helpful.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
excellent customer service and excellent work
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
perfect job and done faster then promised... Thanks