Royal Oak Ford
Royal Oak Ford is a family-owned dealer that makes their customers the focal point of all operations. It is our belief that all good things come from first ensuring the consumer has the best possible experience. The Hall family is very active in our community, sponsoring a variety of local charities and programs, including helping save Royal Oak High School's band program. Our Collision Center has been in operation for over 33 years, offering unequaled stability in our industry. Veteran technicians, combined with state-of-the-art tools, training and procedures allow us to offer not only top shelf service and products, but also reduced cycle times. Being highly productive also allows us to be competitive in our pricing. We have great working relationships with all insurance companies, including participation in several direct repair programs. Versatility allows us to tailor an experience to our customer's needs.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very friendly & courteous service. Beautiful repair job! The car was also cleaned inside & out. It looked beautiful when I picked it up.
Customer Service - 5.0/5.0 -
Excellent customer service. The repairs were completed sooner than expected.
Likely to Recommend - 4.0/5.0 -
Whoever cleaned my cars interior did a good job. Thank you.
Repair Quality - 4.0/5.0 -
Right headlamp assembly was loose, I tightened it up.
Customer Service - 4.5/5.0
Likely to Recommend - 4.5/5.0 -
Very nice looking facility.
Repair Quality - 4.0/5.0 -
After having brake work done to my 2010 Ford Escape in June 2023, I have noticed screeching noise. Is this common?
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 1.5/5.0
Repair Quality - 1.5/5.0
Customer Service - 1.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
My Experience - 5.0/5.0 -
They did a great job
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 4.5/5.0 -
so glad to have it repaired and fixed !!! thanks a lot... Christina
Customer Service - 4.0/5.0 -
I appreciated the kindness on the phone, I called often to see if my car was ready..... and they were polite to me
My Experience - 5.0/5.0 -
It looks like brand new
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
It looks brand new
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
I really appreciated the service I received at the Ford Royal Oak body shop. All the employees were friendly and the shop Manager Mike thoroughly explained the process for my vehicle repair to me and made sure all my questions were answered. I'll definitely recommend them to anyone looking for a good collision center.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Repaired it well in two weeks. Three weeks wait to get appointment was surprising.
Customer Service - 5.0/5.0 -
Nobody has a smile when they drop off their car for collision work. Especially a hit and run.
Likely to Recommend - 2.5/5.0 -
Honestly, it took way too long. While the repairs made were great, you could tell they are understaffed. I was without my vehicle for almost 3 months and my insurance rental policy ran out; leaving me to pay almost $600 out of pocket in rental fees. In addition, when my car was sent to Royal Oak Ford’s service department, they had my car for 2 weeks, trying to diagnose a fuel sensor issue. Reflecting on this, I wish this was done during the body work repair, as it was an issue I saw minutes after the accident and had verbalized to the repair shop. Also, Royal Oak Ford service department didn’t even bother to change my oil, despite having my vehicle for 2 weeks and the warning signal going off immediately when the car is turned on. Communication with the service department was less than desirable. With those factors, I would have a hard time recommending.
Repair Quality - 5.0/5.0 -
The quality of the repair is great. No complaints with the final product.
Customer Service - 4.0/5.0 -
Mike the manager was great and was very empathetic about the overall circumstance of the timing and his shortened staff. I do wish the front desk knew more information as every time I called, they did not know the answer to any of my questions.