Royal Oak Ford
Royal Oak Ford is a family-owned dealer that makes their customers the focal point of all operations. It is our belief that all good things come from first ensuring the consumer has the best possible experience. The Hall family is very active in our community, sponsoring a variety of local charities and programs, including helping save Royal Oak High School's band program. Our Collision Center has been in operation for over 33 years, offering unequaled stability in our industry. Veteran technicians, combined with state-of-the-art tools, training and procedures allow us to offer not only top shelf service and products, but also reduced cycle times. Being highly productive also allows us to be competitive in our pricing. We have great working relationships with all insurance companies, including participation in several direct repair programs. Versatility allows us to tailor an experience to our customer's needs.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
I just referred you to someone on neighborhood post Good luck
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I did this already.
Customer Service - 5.0/5.0
Likely to Recommend - 3.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 3.5/5.0
Likely to Recommend - 3.0/5.0
Repair Quality - 1.5/5.0 -
car was not fixed for approximately 2 months, well over the amount of time alloted for a rental vehicle (30 days). Waiting on parts. Fortunately I am working remotely and was able to get where I needed to go through alternate methods
Customer Service - 2.5/5.0 -
I don't know
My Experience - 5.0/5.0 -
It was a job very well done!! They kept me informed and my car looks great now!! I felt comfortable calling and asking questions. Sam st the front desk was very nice and helpful. Thanks for everything Mary Wright
Likely to Recommend - 5.0/5.0 -
I always brag about the great work Royal Oak Ford Collision does
Repair Quality - 5.0/5.0 -
Very good repair experience. Samantha very easy to talk to and they kept me informed every step of the way.
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Thanks. Easy. Good communication.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
The car looks and works great. Plus the staff was very kind and helpful. I would recommend using them to friends and family.
Likely to Recommend - 4.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
My car looks like new! I’m very happy with the repairs. I only wish the repairs hadn’t taken a month to complete.
Likely to Recommend - 3.5/5.0 -
I would have given a score of 10 if it hadn’t taken so long to complete the repairs
Repair Quality - 5.0/5.0 -
My car looks new again! I couldn’t be happier! Thank you so much!
Customer Service - 5.0/5.0 -
Receptionist was always pleasant and informative.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great!
Customer Service - 5.0/5.0 -
Great
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Kept me informed on status with e-mails and phone calls. Delivered within expected time frame.
Customer Service - 5.0/5.0 -
Good follow up and communication.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Royal Oak Collision did an awesome job. I am very satisfied with the job they did. It did took a while due to parts being ordered but I fully understand the situation.
Customer Service - 5.0/5.0 -
I was up to date on what’s going on so I wasn’t worried.
My Experience - 5.0/5.0 -
The folks at the body shop were extremely nice and kept me updated throughout the process. When my car was ready, it was washed and cleaned, what a great surprise.
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0 -
Communication was poor
Returned Clean
My Experience - 5.0/5.0 -
Great job will come here if I get in an accident again
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0 -
Requested call back for update was not returned.