Rupert's Auto Body, LLC

Likely to Recommend - 2.5/5.0 -

Unsure about that

Repair Quality - 3.5/5.0 -

It took quite a bit longer than I was crowded, but the workmanship was really good.

Customer Service - 3.0/5.0 -

I had to call to find out information about why my truck was taking so long. It would have been nicer if they reached out to me and let me know.It was going to be longer than expected.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Very nice job.

Customer Service - 5.0/5.0 -

Very professional.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Ruperts was everythiong I had hoped for. The sign on their door says they are friendly. It's true. But also they are efficient, timely, and really good at fixing cars. State Farm sent me there and I'm glad they did.

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 4.0/5.0

Repair Quality - 5.0/5.0 -

The repair is beautiful. You cannot even tell work was done however my front bumper is not snapped in all the way to the front of my vehicle but I believe that is a common issue with after market bumpers.

Customer Service - 4.0/5.0 -

I want to start with Mark is INCREDIBLE. He was SO kind he cares so much about customers he went ABOVE AND BEYOND. I dealt with a couple other people who were also very kind. I also dealt with the assistant manager Caleb. We did have a conversation where I was a little frustrated and stressed out and that conversation was handled well it was a hard situation as the van was being difficult and I had run out of time with the vehicle I was driving. However after that conversation a rental vehicle was arranged for me. I paid the deposit and for insurance on it when I picked it up $180. I was told my van would be ready Friday but it was not so I kept the rental until Monday. With that came extra insurance on the rental. I picked up my van and dropped the rental. I settled everything with the rental company and called back to ask about possibly getting the money for the insurance back. I was not aware it was optional and additional and that the rental had insurance without my purchasing the coverage. I asked nicely if it was a possibility to get that back I was told I shouldn’t have been charged anything and Caleb would call me right back he called back sounding very frustrated and advised me it was optional and additional insurance and that was explained to me when I picked up the vehicle he accused me of lying stating that I told him it was sprung on me when I dropped the vehicle off and I was not expecting to pay it when that is not what I said at all I did let him know I was not expecting to pay for a rental car at all including insurance on it. He scoffed at me over the phone and told him I was putting him in a very tough situation and then reluctantly with a rather rude tone stated he would pull part of my deductible out for me to pick up. Over all I did need that money and I appreciate the return of that however I would have rather been treated nicely and explained everything that was going on and why he was unable to give me anything back rather than be treated the way I was and given money back. It was degrading and hurtful. I am a young mother with three young girls and I was genuinely unaware. Nobody is expecting an accident and I felt I was very patient in that I never received calls with updates other than being told I need to come get the two cases of water and a pool in a box out of my vehicle for the work to be done. I was told 3 to 4 weeks and it was a bit longer than that again with no updates unless I called. Office staff was always very kind I never had any issues with them and again Mark was INCREDIBLE every single time I spoke with him he deserves the absolute world. I just wish the end of my experience had been a little different.

Likely to Recommend - 5.0/5.0 -

Great repair experience!

Repair Quality - 5.0/5.0 -

Staff were diligent and attentive to details, and very conscientious about communications.

Customer Service - 5.0/5.0 -

Excellent!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0 -

good overall

Repair Quality - 4.5/5.0 -

delays from defective parts was inconvenient

Customer Service - 5.0/5.0 -

personnell were good

Likely to Recommend - 5.0/5.0 -

Definitely

Repair Quality - 5.0/5.0 -

Once again Rupert's did a great job of repairing my car. It turned out perfect!

Customer Service - 5.0/5.0 -

We were treated respectfully and were given very straight and honest information about the process.

Returned Clean

Likely to Recommend - 5.0/5.0 -

I already have told friends what a great job you did

Repair Quality - 5.0/5.0 -

It was perfect

Customer Service - 5.0/5.0 -

Everyone was nice and explained things completely

Likely to Recommend - 5.0/5.0 -

Very easy and nice people.

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0 -

I would recommend anybody needing bodywork to go to Ruperts

Repair Quality - 5.0/5.0 -

Ruperts had my Jeep for a month. Every time I called to check on the status they were very informative and Nice. I appreciated that a lot.

Customer Service - 5.0/5.0 -

Everybody was very nice and very informative.

Likely to Recommend - 1.5/5.0

Repair Quality - 2.5/5.0 -

Poor communication on when vehicle would be ready to pick up. Had to call several times to get updates.

Customer Service - 2.5/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Amazing job!

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Very prompt and friendly repair.

Customer Service - 5.0/5.0 -

Excellent!

Returned Clean

Likely to Recommend - 5.0/5.0 -

Absolutely

Repair Quality - 5.0/5.0 -

Caleb and Rick were both very informative and always very professional when I took my vehicle in to have repairs done. I would definitely use and recommend Rupert’s!

Customer Service - 5.0/5.0 -

Rick and Caleb were amazing