Russ Auto Body

5.0 (585reviews)
100%
3434 Duck Creek Rd,  Cincinnati,  OH  45213

In operation 52 years.

We are a full service collision center. We perform quality repairs on all makes and models with damages ranging from a full blown autombile accident with structural, mechanical, or suspension damage to minor dings, dents, or scratches. Our repairs are warrantied in writing for seven years.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Cash
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
Chrysler
Dodge
Fiat
Hyundai
I-Car
Infiniti
Jeep
Kia
Nissan
Ram

Reviews (585)

Likely to Recommend

Repair Quality

I had short amount of time to look at vehicle. It was dark when I picked it up and had to leave early next morning to travel for 25 days. Did look the car over with overhead light fixtures. What I could see satisfied with paint and repairs.

Customer Service

A few times did not get call back when given a time, but overall received information needed about status of work.

Returned Clean

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

Customer Service

My Experience

Great job. Was finished when promised and I really appreciate that. This is the second time I’ve had repairs done. If I need body work again I will definitely choose Russ

Likely to Recommend

Repair Quality

Customer Service

THEY DID GREAT WORK AND THE CAR WAS READEY WHEN PROMISED, WHICH I APPRECIATED SINCE NI WAS PAYING FOR A RENTAL, THEIR ESTIMATE NWAS THE BEST I GOT BUTNTHEIR WORK WAS SUPERIOR.

Returned Clean

Likely to Recommend

Repair Quality

Work was done quickly, professionally and at the end the car looked brand new

Customer Service

Returned Clean

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

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Repair Quality

Customer Service

My Experience

Car looks as good as new! Thanks!!

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

I absolutely love the professionalism and communication. It did take a little longer than I would have liked (thanks covid) but everyone i spoke too was understanding and explained why the time delay. Definitely a place I will refer and come back too! Thank you!!

Likely to Recommend

Repair Quality

Customer Service

My Experience

Service was great. They got my car repaired in a timely manner and under the estimate I first received. This is the second time I’ve used them and both times have been great.

Likely to Recommend

Repair Quality

This is the second time that I have used Russ Autobody for work on my Honda Insight. Both times were great and quite happy with the outcomes.

Customer Service

Customer service was wonderful. Great updates once I got the car to the shop.

Returned Clean

My Experience

Don is one of the hardest working people I know. Hire him some help!

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

My car looked great and you guys got me in when no one else would. Thank you!

Customer Service

Returned Clean

My Experience

They are trustworthy and honest

Likely to Recommend

Repair Quality

Customer Service

Very professional to deal with

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Always great service and repairs done quickly.

Likely to Recommend

Have recommended

Repair Quality

Good quality service

Customer Service

Keeps me informed

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

I had been told car would be complete in 2 weeks when I first got the estimate in Dec. I was told the repair would have to wait due to supply demand and staffing until Feb. Early Mar I s/w the shop delay in getting a needed part. I reminded him the rental was for 30 days. The next time I heard from them the car 3/17 was in paint shop but they needed additional materials to mix the paint color. I called on 4/4 am for status, so it was finished that afternoon called after 4:30pm. I know things may be delayed but I would have liked more frequent updates re the delays. Now I'll be out of pocket for the additional days we had the rental. The parts for the repair should have been ordered in Dec and if they weren't there when I took the car, the repair should have been delayed further. I'm thinking they didn't order anything until they had the car except for the side mirror which they out on in Dec.

My Experience

Very good service and work was excellent job

Likely to Recommend

Repair Quality

Customer Service

Very good job and second time fixing this car