Russ Darrow Collision Center of Madison
In operation 31 years.
State of the art including down draft, heated booth, Axalta water-borne paint system, Blackhawk frame/unibody realignment rack, Hunter suspension alignment rack, MIG welder, Squeze type resistance spot welding for factory welds, Nitrogen urethane welder, lifetime warranty, loaner vehicles available.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:00 pm |
| Tue | 7:30 am - 5:00 pm |
| Wed | 7:30 am - 5:00 pm |
| Thu | 7:30 am - 5:00 pm |
| Fri | 7:30 am - 5:00 pm |
| Sat | Closed |
Reviews (181)
- Sort By:
- Newest
Likely to Recommend - 1.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 5.0/5.0 -
Autumn Berg gets high marks for communication and working hard to solve a problem we had
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 3.0/5.0 -
For some reason. the entire repair was not done. The front of the car looks great, but the scrapes on the driver side back panel were not touched.
Customer Service - 5.0/5.0 -
Autumn was great.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
They forgot to put on the wheelhouse liner.
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 1.5/5.0
Customer Service - 1.5/5.0 -
customer service couldn't really assist each time I called, kept me on hold for the longest time of 25 minutes and then didn't find the repair person. Left information to call back on 3 occasions including follow up emails getting no where.
Returned Clean
Likely to Recommend - 3.0/5.0 -
Again, actual repair work superb. Business office needs improvement.
Repair Quality - 5.0/5.0 -
Color matching was perfect.
Customer Service - 1.5/5.0 -
My original estimate was never input, and I had to return for a second estimate. My original check for my insurance deductible was lost by the business office; I had to write a new check.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
People in the "collisions" office always answered any questions I had immediately and precisely
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 0.5/5.0 -
This new team you guys have gave me very poor customer service. I could go on and on about it. Fact is, Craig is a poor communicator and poor project manager. The other people, new and old, are pretty good. Craig couldn't remember anything from day to day and didn't follow through with anything he was supposed to do. I came in to pick up our vehicle a day after it was promised to me and I still had to wait for him to work up the invoice.
Returned Clean
My Experience - 5.0/5.0 -
You forgot to fix my weather meter it’s on 2 below
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 2.5/5.0
Repair Quality - 2.0/5.0 -
My car was in for 3 weeks after being told initially, it would be finished in 4-7 days depending on the parts. I feel if the parts was the hold up it would be practical for me to bring the car in when the parts arrived at the body shop.
Customer Service - 4.5/5.0
My Experience - 0.0/5.0 -
Car was not done on time, my experience with the gentleman who we had to deal with was not professional, this was my first time having a car repaired and I can honestly say I will not come back to Russ Darrow
Likely to Recommend - 0.5/5.0 -
I don’t know of any friends who’ve gotten their cars from Russ Darrow.
Repair Quality - 4.5/5.0 -
They fixed my car 👍
Customer Service - 2.5/5.0 -
It was very difficult throughout the entire ordeal.
Returned Clean
Likely to Recommend - 1.0/5.0 -
Not likely unfortunately based on my experience. And I haven't had prior experiences as a baseline.
Repair Quality - 1.5/5.0 -
Car repair took a long time and kept getting pushed back from what I was told. I called in multiple times for updates but never proactively received updates otherwise. Picked up my vehicle and now it has the same issue as before and I need to bring it back. Very poor experience!
Customer Service - 1.0/5.0 -
Was not communicated with proactively and the goal post kept getting extended for when things would be completed.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
The work was great...save for some misalignment on the front bumper. The service was also great when the vehicle made it to the Odana Rd location. Craig was very helpful and honest with me.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
It is a great place to bring your car in for repair service.
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Other than waiting for the parts to come in I was satisfied with their service.
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 3.5/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 3.5/5.0 -
Service done to my car looks great, I did not expect the detailing and that was amazing. I have had to wait quite a bit to get follow up on why certain repairs weren't done that were expected however