Russ Darrow Collision Center of Madison

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

You folks did a fantastic job on replacing my fender and matching the paint. My car looks terrific. Thanks so much. I really appreciate it.

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 1.5/5.0

Repair Quality - 1.5/5.0 -

Poor communication. Was told 2 days and it became 5 days. Only had car rental for 3 days and was without transportation for 2 days. Only 1 call in all of that time.

Customer Service - 0.5/5.0 -

No knowledge of my appointment when I got there even though 2 weeks before that they made the appointment.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 3.0/5.0 -

We appreciated all you did but coulld not give you a higher rating as you were give a list to check and one was the back hatch has not worked SINCE the salesman told us it was briken and an easy fix.yet it went thru sales,colision,and detailing and we still have a back hatch that sticks half open. I know because i have one bumb and a gouge in my forhead walking into it.

Customer Service - 4.5/5.0 -

We were originally told that the liftgate would be adjusted for us and it wasn't done. However, everything related to our accident was fixed well and in a timely manner.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 0.0/5.0 -

Craig and Cassidy are aware of the ongoing issues, and I have been assured that they will stay in touch with me until it is all resolved.

Likely to Recommend - 5.0/5.0 -

Superior work!

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

very pleased. Carlooks great.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Courteous thoughtful, creative, competent

Customer Service - 5.0/5.0 -

Len was helpful, thoughtful and creative in figuring out how to fix my car. In addition he had such a nice manner and was highly capable explaining to me, someone who doesn't know much about how cars work, what needed to be done. While we were there when we brought the car in to be evaluated I aaalso had the opportunity to speak a few words with Kevin, who I was told would do the repairs. He too helped me feel like the planned repairs made a lot of sense and should go smoothly, as they did. I'm so appreciative.

Returned Clean

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 3.5/5.0 -

I mean we are all human and make mistakes but I will say that as long as they do quality job im all for it

Repair Quality - 3.0/5.0 -

I cannot say that i am fully satisfied because after picking up my car, there was still some damage to the bumper on the driver side rear bumper on the edge, which was not there before the repair. Also the trunk wasnt fixed at all. I did go back to show them but hopefully it will be rectified but not sire what happened.

Customer Service - 3.0/5.0 -

Cant say the same. They were okay just wished there was a bit more communications

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 2.5/5.0 -

on picking up my car it had 600 addition miles

Repair Quality - 3.0/5.0

Customer Service - 2.5/5.0

Likely to Recommend - 4.0/5.0

Repair Quality - 3.5/5.0 -

Everything was great with the exception of some work not being done that I asked to be fixed.

Customer Service - 4.5/5.0

Likely to Recommend - 3.0/5.0

Repair Quality - 4.0/5.0 -

Missed a small paint spot. Could not touch up since part wasn’t available

Customer Service - 3.0/5.0 -

Len took responsibility for delays

Returned Clean

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Len was great.

Returned Clean

Likely to Recommend - 2.0/5.0 -

I wouldn’t recommend with the time frame. Especially with people needing their vehicles in a timely manner

Repair Quality - 2.5/5.0 -

My car was brought to Russ Darrow Collision center Memorial Day weekend. I received my car back July 20th. I had to call to ask for updates and at one point didn’t hear back for 3+ weeks. I ended up owing $365 out of pocket for my rental car because it was not finished in the amount of coverage time from insurance. So I’m turn, I ended up maxing out my policy limit. I went in to pay for my deductible hoping it would encourage whoever to return my car as soon as possible.

Customer Service - 3.0/5.0 -

Staff was nice but not timely or helpful in updating me with progress of my car. I had to call several times to get an update and just received an email saying I would receive updates as they worked on my car but I have already gotten my car back.

Returned Clean

Likely to Recommend - 3.0/5.0

Repair Quality - 4.0/5.0

Customer Service - 4.0/5.0 -

Would have appreciated more frequent updates so I could have coordinated with insurance for quicker approval of repairs

Returned Clean

My Experience - 5.0/5.0 -

Job well done. Great people to work with.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Beautiful repairs!

Customer Service - 5.0/5.0 -

Great, prompt service

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Very efficient.

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 4.0/5.0

Repair Quality - 4.0/5.0 -

Mostly satisfied.

Customer Service - 5.0/5.0