Russ Hubler Collision Center

4.6 (293reviews)
91%
250 Broad St,  New Castle,  IN  47362

In operation 7 years.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Automotive Glass Replacement
  • Paintless Dent Repair
Payment Types
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.

Reviews (293)

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The customer service was great. The only issue was when my car was done. They called the wrong number to tell me that it was finished. Not sure where the number they had for me came from.

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Hubler staff are pleasant, professional and fast!

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The girl at the body shop made this a good experience. I was expecting a hassle to get my truck repaired but she was very positive and stopped me from worrying. The truck looks perfect.

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Service is much better than the previous owners.

Repair Quality

Dorn and Dallas did a beautiful job. Please tell them how please I am.

Customer Service

I was treated very well at the desk and she seemed very knowledgeable.

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Upon pick-up, I noticed some overspray on door they blended into. B I brought to their attention and they immediately buffed it out completely. Work is very good.

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Work was completed Euler than expected and vehicle looked great after the repairs were made.

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Yes very likely

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They did a great job, and finished in a very reasonable time frame.

Customer Service

Effective communication!

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The engine repair was fine. I don’t feel like we were priority in any way and the guy cashing us out was very condescending. I was very displeased with him. Our insurance paid $9,000 for a used motor the least the guys can be is polite. We were in the middle of talking to him, someone else walked in behind us and he stopped talking to us and helped the other guy who just walked in. I felt very disrespected and pushed aside. Not pleased.

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Felt like they put us on the back burner. Didnt hear anything from them for 2 weeks until I finally called.

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The work done was fine. The lack of communication and taking nearly 4 weeks to complete the repair of 18 wires was not.

Customer Service

Again, no communication about delays. I had to go in to the shop after 3 weeks only to find out that my vehicle repair had not been started. No one had commented with me, nor seemed to know what was going on with my vehicle.

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Actually, I would give them a 12 ! L Super planning, super skiLll and fabulous Office !

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Thay did a great job

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I am satisfied on my repairs a very good job. Thank you 1o

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