Riley & Sons - Pendleton

4.8 (848reviews)

96%

(765) 778-1600

106 West Central Way, Pendleton, IN 46064

96%

See Photos

106 West Central Way
Pendleton, IN 46064

Get Directions Website

About Riley & Sons - Pendleton

See Photos

106 West Central Way
Pendleton, IN 46064

Get Directions Website

In operation 69 years, 17 years at this location.

Riley & Sons family owned auto collision and mechanical repair business that has been serving the community since 1957. We are truly a bumper to bumper repair facility. Our technicians are trained on the latest vehicle technology and our facility is equipped with state-of-the-art equipment. Our goal is to provide high quality repairs on a timely basis. We provide a high level of customer communication throughout the repair process including text and email messaging with vehicle owners. We back-up our repairs with a limited life-time guarantee. We currently have facilities in Anderson, Pendleton, Greenfield, and New Castle Indiana. Let us help you get your vehicle back on the road safely.

Services

Free Estimates
Insurance Company Assistance
Lifetime Warranty
Full Service Mechanical
Towing
Automotive Glass Replacement
Detailing
Paintless Dent Repair

Payment Types

American Express
Discover Card
MasterCard
Visa
Check
Debit Card

Languages

English

Hours

Sun	Closed
Mon	8:00 am - 5:00 pm
Tue	8:00 am - 5:00 pm
Wed	8:00 am - 5:00 pm
Thu	8:00 am - 5:00 pm
Fri	8:00 am - 5:00 pm
Sat	Closed

* Holiday hours may differ.

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Website

Reviews (848)

Sort By:
Newest
Rating

771 Customers Rated

5 Stars

83.8% Complete

(711)
4 Stars

4.2% Complete

(36)
3 Stars

1.1% Complete

(9)
2 Stars

0.8% Complete

(7)
1 Star

0.1% Complete

(1)
< 1 Star

0.8% Complete

(7)

Customers say

Overall Customer Satisfaction

Customers consistently praise the shop for delivering high-quality repairs, with many noting their vehicles looked brand new or better than expected upon return. The team is frequently commended for being friendly, professional, and going above and beyond, such as buffing out extra scratches without being asked. Communication is highlighted as a strong point, with text updates and proactive notifications keeping customers informed throughout the repair process. Timeliness is generally well-regarded, with several customers noting early completions, though a few mentioned delays that were handled transparently. Customers also appreciate the added touch of returning vehicles clean inside and out. A few customers noted concerns about the AI scheduling bot being inaccurate, and isolated instances of delays or minor quality details were mentioned directly in their feedback.

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Service Quality
Communication

"I trust Riley and Sons for all my repairs! Excellent work!!"

"High quality repair from honest folk that know how to get a job done right"

"I appreciated their professionalism and the great job that they did on my car.! And they did a little extra on some spots ..." Read more

"Totally satisfied! They were easy to work with, communicated well, and completed the job when promised. I would highly recommend them."

"Very timely and communicated well. I also received my car back cleaner than it was when I left it! I highly recommend!"

"I appreciate the text updates on the repair process. Communication was excellent"

"Constant communication"

"... and Crew Car Wash agreed to a replacement figure. Riley sent text messages to let me know where I was in the process. It was fixed in one day at the agreed amount and ..." Read more

"Very poor communication with updates on time frame for work to be completed."

"Professional and personable. Always available to answer my questions, and always do a great job"

Service Quality
Communication

Service Quality
Communication

"I trust Riley and Sons for all my repairs! Excellent work!!"

"High quality repair from honest folk that know how to get a job done right"

"I appreciated their professionalism and the great job that they did on my car.! And they did a little extra on some spots ..." Read more

"Totally satisfied! They were easy to work with, communicated well, and completed the job when promised. I would highly recommend them."

"Very timely and communicated well. I also received my car back cleaner than it was when I left it! I highly recommend!"

"I appreciate the text updates on the repair process. Communication was excellent"

"Constant communication"

"... and Crew Car Wash agreed to a replacement figure. Riley sent text messages to let me know where I was in the process. It was fixed in one day at the agreed amount and ..." Read more

"Very poor communication with updates on time frame for work to be completed."

"Professional and personable. Always available to answer my questions, and always do a great job"

Vanessa (Ford owner) reviewed 10/23/26

202528 (Toyota owner) reviewed 10/22/26

If Rick was still around, 100%. Since he has left the place is falling apart

Ever since Rick has left the place has gone down hill. I will not be coming back ever again.

Customer service was nice but not helpful. I understand things are out of their hands but will not be coming back.

Diana (Jeep owner) reviewed 10/18/26

Joseph (Ford owner) reviewed 10/16/26

Excellent job done on wife’s car may be getting a quote on my truck

Joyel (Chevrolet owner) reviewed 10/15/26

Took longer than was planned

Mitch (Honda owner) reviewed 10/15/26

Very professional and friendly, communication top notch

David (GMC owner) reviewed 10/15/26

I was very frustrated with your employee, Abby, who failed to keep the car wise app updated. On 10/9, the app reported my car would be ready by 2:37, however, when it was updated the site reported it would be ready at 4:30. I called and was told macaroni was not done and they had just received the replacement mirror on 10/9. Also she reported the bumper had to be repaired on Monday. My car was at the facility on 9/30. Obviously the staff let my car sit some time before working on it. I will not utilize your services in the future. Lack of notifying the customer will keep me from using your services on the future. Mary Etta Kellet

See previous

Kris (Toyota owner) reviewed 10/12/26

Donna (Toyota owner) reviewed 10/9/26

Thank you, you were all very professional and friendly.

Alison (Cadillac owner) reviewed 10/8/26

Karl (Kia owner) reviewed 10/1/26

Great job very happy

Judith (Chevrolet owner) reviewed 9/28/26

It was an stress-free experience. I was kept up-to-date on the progress of my car. And having enterprise pick up the car at Riley‘s was a big help to me. Everybody was friendly and helpful.

Debra (Buick owner) reviewed 9/21/26

I was very pleased with entire process and will gladly share with friends and family.

I was very pleased with the work done to my vehicle.

Abby was great at explaining everything to me. When I left, after the estimate was provided, I was glad I chose Riley and felt confident things would be done properly.

Jerry (GMC owner) reviewed 9/21/26

We did not have our car repaired at Riley & Sons

Robert (Chevrolet owner) reviewed 9/21/26

Very satisfied would definitely recommend you to other people

Very professional

Robert (Nissan owner) reviewed 9/18/26

My car looks like it was never damaged!

My car shows no hints of the damage.

I was kept well informed about the status of the repairs

Eric (Chevrolet owner) reviewed 9/15/26

William (Honda owner) reviewed 9/14/26

Abby and everyone there did a great job

Again, Abby, and everyone did a great job

Tim (GMC owner) reviewed 9/14/26

great service. even washed it clean up after

Mike (Dodge owner) reviewed 9/11/26

Quality Work completed in a timely manner.

Everything that was supposed to get repaired was repaired.

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view more shops in: Pendleton | 46064

You have the right to choose where to fix your vehicle. Your auto insurance company cannot require you to go to a particular auto body repair facility.

Riley & Sons - Pendleton

About Riley & Sons - Pendleton

Reviews (848)

771 Customers Rated

Likely to Recommend - 3.5/5.0

Repair Quality - 4.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 0.5/5.0 -

Repair Quality - 2.0/5.0 -

Customer Service - 3.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

My Experience - 0.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 0.5/5.0

Repair Quality - 4.0/5.0 -

Customer Service - 0.5/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 2.5/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -