Riley & Sons - Pendleton

4.9 (804reviews)
96%
106 West Central Way,  Pendleton,  IN  46064

In operation 69 years, 17 years at this location.

Riley & Sons family owned auto collision and mechanical repair business that has been serving the community since 1957. We are truly a bumper to bumper repair facility. Our technicians are trained on the latest vehicle technology and our facility is equipped with state-of-the-art equipment. Our goal is to provide high quality repairs on a timely basis. We provide a high level of customer communication throughout the repair process including text and email messaging with vehicle owners. We back-up our repairs with a limited life-time guarantee. We currently have facilities in Anderson, Pendleton, Greenfield, and New Castle Indiana. Let us help you get your vehicle back on the road safely.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
I-Car

Reviews (804)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for exceptional service quality, with repairs that make vehicles look like new or better than before. The team receives high marks for professional, friendly, and helpful customer service, with staff going above and beyond to assist with insurance questions and rental car arrangements. Communication is a standout strength, with customers appreciating regular text updates and transparency about any delays. While some projects experienced delays due to parts availability or equipment issues, the shop maintained excellent communication throughout. Customers frequently mention receiving spotless, thoroughly cleaned vehicles upon pickup, often cleaner than when dropped off. The overwhelming majority express strong satisfaction and indicate they would return and recommend the shop to others.
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"So friendly and helpful. They are a pleasure to do business with!"
"They are some of the friendliest people around! Answered all of my MANY insurance questions and even ..." Read more
"People and service was outstanding!! Incredible job!!"
"I really love this company because they really made you feel like you are part of their family. Thank you for being so nice to me."
"Exceptional"
"There was a delay which was out of their hands and they kept us notified throughout."
"I got text message every few days."
"I appreciate the text updates on the repair process. Communication was excellent"
"Constant communication"
"Great communication all the way through the process."

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Returned Clean

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I have been to the anderson shop twice and everything was great. First time at pendleton shop and it was not as good as the anderson shop.

Repair Quality

Ends of pin strip are peeled up at the end

Customer Service

I had to bring it back. They took care of the problem quickly

Returned Clean

My Experience

They went out of there way to accommodate the work that I needed done.

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Customer Service

Returned Clean

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Returned Clean

My Experience

We appreciated the extra touch of driving away with a super clean vehicle, inside and out.

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Customer Service

I was impressed with how quick they got me in and out, and I was so pleased when I saw that they had buffed an extra little scratch out out of my truck without me even asking! That is going above and beyond. I would definitely use them again!!

Returned Clean

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Repair Quality

I wouldn’t take my car anywhere else. Friendly and knowledgeable service always.

Customer Service

My Experience

Rick and the Nice lady at the front desk were awesome. I would Recommend them as they were very professional and kept me up dated at all times. My car looked great when I received it back. Cindy Curler

My Experience

Rick was great. Service was great. Very good people and work.

My Experience

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Returned Clean

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Kept constant communication with me on when my car would be done. Excellent work done to my car. Would highly recommend Riley and Sons to anyone!!

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Returned Clean

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Returned Clean

My Experience

I was initially told my repair would take 4-5 days. What followed was 5 postponed dates for completion of the repairs. This was very frustrating

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Customer Service

I was initially told the repair would take 1 week. The final repair was postponed 5 times, which was irritating and did not allow for planning

Returned Clean

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My Experience

Very friendly and accommodating. Live this place. I wouldn’t go anywhere else..

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Repair Quality

High quality repair from honest folk that know how to get a job done right

Customer Service

Returned Clean