Riley & Sons - Pendleton

4.9 (828reviews)
96%
106 West Central Way,  Pendleton,  IN  46064

In operation 69 years, 17 years at this location.

Riley & Sons family owned auto collision and mechanical repair business that has been serving the community since 1957. We are truly a bumper to bumper repair facility. Our technicians are trained on the latest vehicle technology and our facility is equipped with state-of-the-art equipment. Our goal is to provide high quality repairs on a timely basis. We provide a high level of customer communication throughout the repair process including text and email messaging with vehicle owners. We back-up our repairs with a limited life-time guarantee. We currently have facilities in Anderson, Pendleton, Greenfield, and New Castle Indiana. Let us help you get your vehicle back on the road safely.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
I-Car

Reviews (828)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for delivering high-quality repairs, with many noting their vehicles looked brand new or better than expected upon return. The team is frequently commended for being friendly, professional, and going above and beyond, such as buffing out extra scratches and providing rides when needed. Communication through text updates was appreciated by most customers, keeping them informed throughout the repair process. Timeliness was generally well-received, with several customers noting early completions, though a few customers mentioned delays and wished for more proactive updates on schedule changes. Overall, the vast majority of customers expressed strong satisfaction and indicated they would return and recommend the shop to others.
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"Very timely and communicated well. I also received my car back cleaner than it was when I left it! I highly recommend!"
"High quality repair from honest folk that know how to get a job done right"
"Totally satisfied! They were easy to work with, communicated well, and completed the job when promised. I would highly recommend them."
"outstanding repairs"
"... but they already informed me of that before hand. The paint job was great. 10 out of 10. Just the little details was missed or rushed." Read more
"I appreciate the text updates on the repair process. Communication was excellent"
"They communicated regularly regarding the progress and did a wonderful job of repairing the vehicle."
"Kept constant communication with me on when my car would be done. Excellent work done to my car. Would highly recommend ..." Read more
"... looks as good new. They have great customer service, always friendly and informed us quickly of any changes" Read more
"Very poor communication with updates on time frame for work to be completed."

My Experience

R&S has always given great quotes, backed them up, and hit their quote times. Will always be a first choice on any repair!

Likely to Recommend

Best place in central Indiana!

Repair Quality

Great service and customer service! Always got their marks and prices are always the best!

Customer Service

A++ customer service!

Returned Clean

Likely to Recommend

Repair Quality

Very nice and detailed

Customer Service

My Experience

They did a beautiful job on my car. It looks brand new. And they even buffed out some extra spots that were not actually a part of the damage! THANK YOU!!

Likely to Recommend

Repair Quality

I appreciated their professionalism and the great job that they did on my car.! And they did a little extra on some spots that were not a part of the claim! My car looks new!

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Rick did an excellent job on my csr’

Customer Service

Excellent

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Riley and Sons did a great job on the repairs for my car! They were super helpful when enterprise didn’t bring a car out to me and they drove me to enterprise to get a rental! Thank you again guys!

Likely to Recommend

We always recommend everyone to come here.

Repair Quality

The repair looks amazing. Very high quality work.

Customer Service

Rick is top-tier when it comes to customer service. Every time we bring our vehicles here, things always run so smoothly and I know it is because of Rick.

Returned Clean

My Experience

Likely to Recommend

Repair Quality

Can't tell there was ever any damage

Customer Service

Returned Clean

Likely to Recommend

Honestly I feel like the cost of the repairs were outrageous for what little damage was on the vehicle.

Repair Quality

Customer Service

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Absolutely

Repair Quality

Totally satisfied! They were easy to work with, communicated well, and completed the job when promised. I would highly recommend them.

Customer Service

Returned Clean

Likely to Recommend

Riley and Sons in Pendleton is the only shop I would recommend to others.

Repair Quality

Customer Service

Rick Corbin and Austin Condon were outstanding. Both of them went above and beyond to make sure my car was right before I left.

Returned Clean

My Experience

Likely to Recommend

Well done.

Repair Quality

The whole experience at Riley was top shelf. Rick was very professional and personable. The AI text messages were inaccurate and annoying however. A+ service!

Customer Service

Rick provided excellent customer service.

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

Manager Rick Corbin is excellent at customer service and making sure my car was repaired to my satisfaction.

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Rick and his team did a great job. The repairs were completed sooner than I anticipated.

Customer Service

Likely to Recommend

Repair Quality

Transparent about the required work. Communicated everything clearly and helped coordinate the payment with third part private payer which I appreciated. They also provided transportation for me to drop off and pick up the car which always amazing. Would absolutely be a repeat customer, but hope its never needed.

Customer Service

Returned Clean

My Experience

I’m very pleased with the work done