Riley & Sons - McCordsville

4.8 (281reviews)
93%
6554 W. Broadway,  Mccordsville,  IN  46055
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In operation 69 years, 4 years at this location.

Riley and Sons Collision is a a family-owned collision repair shop, serving the East Central Indiana community since 1957. Our technicians are trained in the latest vehicle technology and our facilities are equipped with state-of-the-art equipment. All Riley and Son’s facilities are ICAR Gold Class Certified which is the highest role-relevant achievement recognized by the collision repair industry. At Riley and Sons, we believe in investing in our team members and setting higher standards of repair for our customers. We are so confident in our work that our repairs are backed with a lifetime guarantee. Let us help you get your vehicle back on the road safely and efficiently.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
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Reviews (281)

Customers say
Overall Customer Satisfaction
Customers consistently praise the repair shop for exceptional customer service, with staff being described as professional, friendly, and accommodating. The quality of repairs receives high marks, with many noting their vehicles look brand new after service. Communication throughout the repair process is frequently highlighted as excellent, with regular updates and transparency about timing and pricing. Customers appreciate the timeliness of repairs, often completed on schedule or even earlier than expected. The shop demonstrates flexibility in scheduling and goes above expectations by providing additional services like tire adjustments and vehicle cleaning.
AI-Generated from reviews written in the last 12 months
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"... sending the rims back to be color match them better. I would rate their customer service and work 1010." Read more
"Friendly, knowledgeable, excellent results"
"Treated me well, and service was excellent and timely."
"My car was ready two days before expected."
"Early!!!!"
"It was completed a few days earlier than anticipated."
"Exact to the day!"
"One day earlier than forecast."
"Great communication, seriously the best ever."
"The team was transparent about pricing and timing. Did a great job of getting the job completed quickly ..." Read more
"Very thorough and professional. Updates were frequent during the process. The car looks GREAT."
"I was happy with the impressive customer service. The communication during the repair process was much appreciated. I would definitely recommend them."
"Great communication throughout the process and great work!"

My Experience

Worked with Bill & Eric. Great communication and knowledge of the process. Truck looks great. Would trust them with my truck any time.

My Experience

It took over two months, multiple trim pieces were not connected, there is either over spray or glue on top of my car, there is damage on the bottom of my bumper that was not there before, they disconnected my speakers and did not connect them back up correctly and there is also rubber pieces that are loose. I am at a loss of words.

My Experience

Best experience I’ve had in a while. Eric was awesome and estimated exactly what I thought was a fair price for the repair. I had to reschedule and he made it very easy to reschedule. The phone barely rings more than a few times and he picks up. The best part is you can’t even tell I hit a mailbox! Well done gentleman! I hope I don’t have to come back again, but if I do, I know where to go.

Likely to Recommend

Repair Quality

Communication was excellent. Repair was very fairly priced and looks great. Thanks!

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The car looks brand new Thanks for great work

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

There was not a lot of communication when things got moved or timelines got delayed. This made it difficult for me to find other arrangements for transportation, while my car was being repaired.

Returned Clean

Kept me Informed?

No

Ready on Time?

No

My Experience

Only negative comment is that we had a warning light on for a TPMS warning that should have been addressed or noted on our paperwork when we picked up the car.

My Experience

My Experience

My Experience

Very friendly and professional, and I would recommend you highly! Each procedure of the job was explained very thoroughly. Excellent work…just beautiful, and done in an exceptionally fast turnaround time!

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

We appreciated the friendliness of the staff we had contact with. We were pleased with the open communication and that they did what they said they would do in the timeline. Quality workmanship.

My Experience

Good job. You can’t see the repaired area.

My Experience

My Experience

Great job and done on time!

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Wife is happy with the repair.

My Experience

The repair looks great and everyone I spoke to at Riley was polite and helpful and kind. What a fantastic team.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Appreciated the text updates. Completed when promised

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