Caliber - Indianapolis - Castleton

4.9 (5,745reviews)
98%
7650 E 88th Pl,  Indianapolis,  IN  46256
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In operation 29 years, 7 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car
Tesla
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Email

Reviews (5,745)

Customers say
Overall Customer Satisfaction
Customers consistently praise Caliber Collision for exceptional communication throughout the repair process, with many highlighting the regular text updates and proactive status notifications that kept them well-informed. The quality of repairs receives outstanding feedback, with vehicles frequently described as looking brand new or better than before the accident. Timeliness is a major strength, as repairs are often completed ahead of schedule, sometimes weeks early. Customer service excellence is repeatedly mentioned, with staff described as professional, friendly, and going above and beyond expectations. The complimentary vehicle cleaning and detailing service is frequently appreciated as an unexpected bonus. While most experiences are highly positive, a few customers noted delays due to parts availability or occasional quality control issues that required follow-up visits.
AI-Generated from reviews written in the last 12 months
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"... possible. When I picked up my Tesla, I was amazed. The repairs were flawless, and my car looked almost brand new. The attention to detail and quality of workmanship ..." Read more
"Outstanding!"
"Customer service is exceptional. I highly recommend."
"Great service, professional team and very prompt when it comes to communication and updates I recommend ..." Read more
"... collision did an outstanding job on my car repair it looks excellent, you cannot tell anything even happened, it looks just as good better than it did when I ..." Read more
"Actually got it done earlier than originally planned!!"
"Several weeks before I expected!"
"Earlier they beat the 73 date"
"My car was ready before the estimated time frame."
"It was completed earlier than estimated."
"... experience with Caliber Collision from start to finish. The communication throughout the entire repair process was outstanding—I was always kept informed with updates, and the ..." Read more
"The constant communication and friendly customer service was exemplary."
"Communication was excellent. Work was thourough ans complete."
"The communication throughout the process was excellent!"
"Communication was excellent. Result looks great. No issues from the Caliber side."

My Experience

It was great service

My Experience

Kept me informed of the progress of my car. Dave was helpful and knowledgeable.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My Experience

I was assigned to Chris as my point of contact for my repairs. He was great with providing updates daily on the status of my car. He answered all my questions by the end of day and I also got my car a week before the estimated date. The overall repairs made it look brandnew again.The front office staff is really nice and welcoming. I would recommend anyone to come here.

My Experience

Caliber did a good job on my car My.car looks real good Caliber is a good body shop

Likely to Recommend

You do a good job.

Repair Quality

My car looks good.

Customer Service

Reception staff were nice and efficient.

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Zero, due to our disappointing experience

Repair Quality

My car had to be returned a second time as it was not correctly completed. The whole front was mismatched and there was a roaring sound when driving around 50 mph. When I called Tyler to let him know that I heard that on my way home, he said “ yeah we heard it too. We tore it apart and couldn’t find anything wrong with it. I think it just needs an oil change”. Took it to the dealer and had an oil change, they drove it and said it was the wheel bearing. Notified Tyler at Caliber that Honda Fisher said it was the wheel bearing. He said it wasn’t. They completed the bodywork and did diagnostic test. Found an engine bracket that was broken and “metal shavings” near the timing belt. Towed it to Honda Fishers who tore down everything and didn’t find one metal shaving near the timing belt and again said the roaring sound was the wheel bearing. They replaced the wheel bearing for us as a courtesy so we did not have to deal with Caliber anymore and there are still uneven parts, but I’m not willing to bring it back a third time for subpar bodywork.

Customer Service

It started off strong with great updates via text. When we returned for our second visit, Tyler was kind of annoyed when we were pointing out everything we were dissatisfied with. However, all of this should have been reviewed before it was released to the customer. I got a text on Friday, July 10 that they were working on the bodywork and waiting on a few parts and would update me the following week. No update given. I was notified by Honda Fishers that my car had arrived. Caliber had never informed me that that was going or went to Honda and the only communication I received since July 10 was on July 22 stating my car was ready to be picked up at Honda Of Fishers.

Kept me Informed?

No

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

You replaced the bumper which added time to the repair. I told the repair that I didn't think the damage was from the accident. It added 4 days to the repair. 4 days that I had to find alternative transportation.

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Kept us informed and did great work.

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Great service and work. Thank ya'll!

Likely to Recommend

Repair Quality

good service

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Vehicle was returned to me with internal, mechanical damage, that was not present when the vehicle was given to the Caliber location.

My Experience

My Experience

I got my repaired truck back 2 weeks ahead of schedule!

My Experience

I really liked the updates on the phone.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

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