Caliber - Indianapolis - North

4.8 (811reviews)
97%
3800 Bauer Drive W,  Carmel,  IN  46280
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In operation 29 years.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car
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Email

Reviews (811)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its outstanding communication, with many highlighting frequent text and phone updates that kept them informed throughout the repair process. The quality of repairs was a standout, with numerous customers noting their vehicles looked brand new or even better than before, often with complimentary interior and exterior cleaning. Timeliness was also well-received, as many repairs were completed ahead of schedule. A few customers noted areas for improvement based on their experiences, including inconsistent communication toward the end of repairs, occasional delays beyond initial estimates, and isolated concerns about repair completeness or vehicle cleanliness upon return. Overall, the vast majority of customers expressed high satisfaction and willingness to recommend the shop.
AI-Generated from reviews written in the last 12 months
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"Love this repair shop very personable and professional. Thank you so much for the work."
"Outstanding service. First rate all the way"
"... more than forthright and very easy to work with. Their customer service is really excellent" Read more
"The repairs are fantastic!"
"The car came back amazing and they even cleaned the interior."
"Caliber does everything right. I especially appreciate Caliber's giving me periodic reports on what is happening with my car."
"I actually didnt expect to get such proactive updates from a body shop! Was very pleasantly surprised"
"... despite the significant issues you were dealing with, you communicated and persevered. I appreciated you jumping through hoops to get things ..." Read more
"Better communication is needed. Felt like I had to chase them down for answers, and ultimately didnt end up getting ..." Read more
"At the beginning, yes, but toward the end, no. I had to reach out on day 9 on the status of my car, finally was told it was in cleanup. But I had to ..." Read more

My Experience

The circumstances were out of all parties control. However the 2 1/2 month episode that is still not solved could have been handled in much more professional light. Any empathy and accountability, direct communication and alternative solutions was lacking throughout.

My Experience

It was a great experience start to finish! Very pleased with the outcome. The people I met that I worked with were very kind and helpful! Thank you Chelsey and Jackie!!!! I will recommend this company and this location, to friends and acquaintances!

My Experience

The front headlamp appears to have moisture in it. I was going to call Monday.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

No

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Jackie and the collision calliber team were very helpful and did a great job on my car

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I appreciate how clean the car was when I picked it up. The front staff was also very helpful and attentive. The work looks great.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The molding doesn’t match the other molding. The molding is caliber used is a flat black the other molding is a shiny black the scratches were not done good they just put touch up paint

My Experience

Fantastic job. I couldn’t be happier with the outcome. The staff were friendly and kept me informed as the repairs progressed. I will always highly recommend your company and the towing company also.

My Experience

Expensive. but good

Likely to Recommend

Repair Quality

Customer Service

Excellent. but expensive

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I loved the updates received throughout the repair. The car looks really good. Customer service was once again amazing from beginning to end. Thank you.

Likely to Recommend

Repair Quality

Customer Service

Everyone was so nice and so helpful!

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Excellent work. Am pretty hard to please but they were up to the task!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Chelsea alone would make me recommend people to go to CC. She is amazing! She goes above and beyond helping customers. She is friendly and helpful.

Repair Quality

My car looked beautiful when I got her back. I just need to come back in to have something done with my stability track since the warning came on immediately after I left.

Customer Service

Jacqueline explained before what might need to be done, and when I picked her up what was done. She looked great!

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

All staff (front desk and mechanics) are very friendly, courteous, and professional. They listen to our questions, give answers, and the repair job was fantastic. I will recommend this place to all my friends. Thank you,

My Experience

I was treated so cordially and courteously that I felt completely at ease putting my little car in your hands. I appreciated the text messages that kept me in the loop and the timeframe that you had originally suggested was right on the money. I will tell all my friends about caliber collision, and what a good job you did.

Likely to Recommend

I would definitely recommend Calliber.

Repair Quality

Service was great. Good communication and professional.

Customer Service

Great! Texts kept me in the loop.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Looks great.

Customer Service

Although I have not yet seen it I’m told it looks great.

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

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