Caliber - Carmel

4.7 (4,300reviews)
94%
503 W. Carmel Drive,  Carmel,  IN  46032
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In operation 29 years, 7 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car
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Email

Reviews (4,300)

Customers say
Overall Customer Satisfaction
Customers consistently praise Caliber Collision for exceptional service quality, with particular appreciation for regular communication updates (typically 3 times per week via text), professional and friendly staff, and timely completion of repairs. Many highlight the thorough cleaning of vehicles upon return and repairs that make cars look like new. The shop demonstrates strong customer care through detailed progress updates, accommodation of special requests, and professional handling of challenges like facility fires. While most experiences are highly positive, some customers noted issues with part installation completeness, communication gaps during delays, and occasional need for return visits to address missed details.
AI-Generated from reviews written in the last 12 months
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"The entire Caliber staff were incredibly helpful, friendly and professional. My car was repaired before I anticipated, and the ..." Read more
"The repairs that were performed on my car were outstanding. The front bumper had to be replaced and the paint ..." Read more
"... time Im using them and they always blow me away. Not only did they do an exceptional job repairing my car, but they also detailed my car inside and out. I ..." Read more
"Very excellent quality of workmanship on collision repairs."
"The worst experience ever. They installed a broken, non-original bumper. They painted it a different color than the car. They fixed the wheel, even though I ..." Read more
"It was promised on the 26th and I picked it up on the 24th so they finished early and called to let me know!"
"... were incredibly helpful, friendly and professional. My car was repaired before I anticipated, and the work was excellent." Read more
"Actually it was ready a day earlier !"
"Five Days EARLY!!"
"It was in re-assembly for 3 weeks. I understand that some of the time was due to the fire. However the total duration is excessive in my opinion. Within two days the car should have ..." Read more
"Caliber Collision delivered timely updates about my car and overall provided top notch service."
"I received multiple updates throughout the process and everything was so clearly explained. Cant say ..." Read more
"Communications were informative and kept me very well informed. Much appreciated."
"Lack of communication"
"Dropped the ball on communication at times."

Likely to Recommend

Repair Quality

Looks fantastic

Customer Service

Very accessible, timely updates

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Caliber had my car for 3 months. I had three different project managers responsible for it. The first had been sending me updates about the progress for 6 weeks before he left and a new manager came in. The new guy said my car had not even been started and didn’t know why I was getting progress updates. Then the repair was started only for Caliber to have a fire and it take over two weeks to be moved to a new location. When it was moved Nick finally took over and was able to give appropriate updates which was good. However then I was returned a car with no air conditioning and had to make another time to bring it back to get them to charge a unit? All in all my car looks nice but it was a 3+ month adventure with very poor communication and lies on their behalf most of the way.

Customer Service

Kept me Informed?

No

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Misled, unprofessional staff, lack of empathy. Lack of price transparency. Worst experience ever

Kept me Informed?

No

Ready on Time?

No

Likely to Recommend

Repair Quality

Took too long and maintenance light is on in my car. It was not on before I brought it in for repairs

Customer Service

Kept me Informed?

No

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

My Experience

As farcI can see the repairs was done excellent, I feel they couldve compensated me for inconvenience that accorded with the fire that happened in the building in Carmel Indiana where my cars was .. there was no type of communication until 3 days later after the fire my car was smoke damage from the fire hopefully it was taken care of..

Likely to Recommend

I love the work that was done on my car just they could’ve have given better communication when came to and or compensated me something off of bill for inconvenience

Repair Quality

Customer Service

Nick kept me informed with updates

Kept me Informed?

Yes

Ready on Time?

No

My Experience

Repairs look great!

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

My Experience

Weil, the fire at the Carmel location caused a significant delay, Nick did a great job of keeping us informed of the status and the final product was beautiful. This is my third experience with Caliber and I’ve been very satisfied each time

My Experience

There was an incident which took place that made it a month long process in getting my car to me which under normal circumstances it should have been done in 10 days. This was not the fault of Caliber and the way they proceeded was amazing. Very professional and dedicated under very adverse conditions. Customer service was excellent in keeping me informed of all that was going on. They took an unfortunate incident and took the bull by the horns to achieve the final result which I am happy with. Thank you!

My Experience

For obvious reasons due to the the timeframe of the repair, I need to keep my comments to myself, however there is a blue discoloration on the glass on the rear windshield. There was no damage to that glass so I am hoping that it's a smear that can be removed. I will look into this myself first to see if it can be with glass cleaner or not. I took pictures of the glass and will share if need be.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

My Experience

Handled everything perfectly.

Likely to Recommend

Repair Quality

Everything was handled perfectly.

Customer Service

Everything was handled perfectly.

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Lack of communication

Returned Clean

Kept me Informed?

No

Ready on Time?

No

My Experience

Nick was very nice to work with, he is a true asset to the Caliber company. I will suggest Caliber to any friends and family. Thank you.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

My Experience

I liked getting frequent notifications. I also liked the office dog at the Westfield location. Highly recommend for other locations

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Even with the fire experienced at the Carmel location, your team performed very well and did the best they could under difficult circumstances. I would definitely recommend you to others.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

My Experience

After the unfortunate situation, my wife was concerned about if she would have her car. Got it, seems to be good for odors. Thanks for keeping us updated.

Likely to Recommend

Repair Quality

Considering the unfortunate fire,. Although we would have appreciated being notified the car was not damaged by fire. We weren’t sure if we were going to need to car shop. After car pick up very satisfied with the out come of our car.

Customer Service

Kept me Informed?

No

Ready on Time?

No

My Experience

Thank you so much for the customer care and professional service despite all unexpected circumstances.

Likely to Recommend

Repair Quality

Thank you for the great service as always!

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

All good

Customer Service

All good

Kept me Informed?

Yes

Ready on Time?

Yes

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