Hare Estes Collision of Carmel

4.9 (1,680reviews)
97%
931 North Rangeline Road,  Carmel,  IN  46032
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Shop AssistantSparkles

In operation 60 years.

Thank you for reviewing our page! We are located in Carmel, Indiana at 931 North Rangeline Road 46032. We are a 32,000 square foot facility with 22 eager customer service oriented employees that want to earn your business daily for tomorrow. We are the only Toyota Certified Collision Center in Indiana. We are also Honda, Acura and GM certified. We are a preferred repair facility for many insurance companies as well. We warranty our repairs for the life of ownership of the vehicle to each customer. We also repair most makes and models of automobiles. Please give us a call today so we may earn your business for tomorrow at 317-848-2471. Thank you!

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
  • On-Site Car Rental - Enterprise®
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • Russian
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Acura
Chrysler
Dodge
Fiat
GM
Honda
Hyundai
I-Car
Jeep
Kia
Ram
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Reviews (1,680)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for its exceptional service quality, clear and proactive communication, and timely repairs. Many highlight how staff members go above and beyond to guide customers through the repair and insurance process, making stressful situations feel manageable. Repair quality receives high marks, with numerous customers noting their vehicles looked brand new upon return, including unexpected interior and exterior cleaning. Timeliness is frequently commended, with many repairs completed ahead of schedule. A small number of customers noted areas for improvement, including delays in repair completion, lack of proactive status updates, and vehicles returned without full inspection. Overall, the vast majority of customers express strong satisfaction and willingness to recommend the shop.
AI-Generated from reviews written in the last 12 months
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"I am extremely dissatisfied with my recent car repair experience. The repair took nearly seven weeks to complete, ..." Read more
"Wonderful. Car looked good as new and the paint match was perfect."
"The repair on the vehicle is very good. The paint matched perfectly. The finish had no orange peel. I was very satisfied with the way they fit everything ..." Read more
"Sealant on rear hatch hinges broken and not resealed, bumper cover separating from bracket, and trailer hitch mounting hardware missing after reinstalling."
"... your car repaired because of an insurance claim. Vehicle repair was outstanding!" Read more
"... dissatisfied with my recent car repair experience. The repair took nearly seven weeks to complete, which was already a significant inconvenience. However, ..." Read more
"... off to pick up. We were informed of every step and we got our car back 10 days before expected." Read more
"The work was done beautifully. It just took a week longer than expected.."
"They estimated 2 week and it was done a week before. There wasn't much work to be done but you can tell ..." Read more
"Finished a week early"
"... of proactive communication especially frustrating. I did not receive updates regarding my vehicle unless I personally called to ask. Even then, there were multiple instances ..." Read more
"... patient and kind, and was extremely easy to work with. I never felt like I was being misled during any step of the process and she even went out of her way to help me through ..." Read more
"Some of the best communication from a company Ive ever received. Brandi and her team did a fanatic job."
"Repairs were completed ahead of time and communication was excellent throughout. I have no complaints!"
"Poor communication. Rude front office staff."

My Experience

They did a great job. It looks so good. Their communication was awesome keeping me upto date on the repairs and progress. I insisted on Toyota parts and professionals and that's what I got!

Likely to Recommend

Already have given recommendation.

Repair Quality

Above and beyond.

Customer Service

Very easy to deal with.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Gave feedback in an email. Was very disappointed that the car was given back to me with it showing an issue with tire pressure. I would have expected that all issues would have been resolved prior to releasing the car to me. Letting me know it was ready at 4:50pm on a Friday when you close at 5:30 was a disappointment. I had to leave a dinner out at a restaurant to rush over to get the car.

Customer Service

Blaming issues on repair completion date on software only shows that employees are not trained in how the software that texts the customers with the expected due date have not been trained properly.

Returned Clean

Kept me Informed?

No

Ready on Time?

No

My Experience

My experience from beginning to end was very professional. All of the correspondence and communication was timely and all expectations and timelines clearly explained. The work on my car was done exactly as described. Very satisfied!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Brandi was excellent. Professional and pleasant. The updates on the repairs were helpful.

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

My Experience

Car looked brand new Good job!

Likely to Recommend

Repair Quality

CAR LOOKS NEW

Customer Service

DID WHAT THEY SAID THEY WOULD DO

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Good service and repair. Staffs, Brandi especially, helped a lot in ensuring timely readiness of my car.

My Experience

They went beyond excellence

My Experience

Brian was absolutely fantastic and very patient with me regarding all of my questions!

My Experience

Jason Story is a real Pro and a pleasure to work with!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My car looks amazing! Like brand new. Staff was very friendly and helpful. Thanks guys!

Likely to Recommend

Repair Quality

Great service!

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Repair was efficient and the car was nicely detailed when I went to pick it up.

Likely to Recommend

Repair Quality

Customer Service

I had some follow-up questions after I brought my car home. I called up my representative, and he had me bring the car right back over and took a look right away.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Brian was extremely professional and responsive. I will be a returning customer.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Everything was completed on time, and my truck was spotless when I picked it up.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

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