Gerber Collision & Glass - Indianapolis/Keystone

My Experience - 5.0/5.0 -

Kind. Clear and thorough explanations. Set clear expectations and followed through. Great communication. Bonus: Thankful for a clean car and getting it back a day early!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

The car was repaired beautifully and the care and courtesy by the Gerber technicians and service staff was truly worth it!! Exemplary!!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 4.5/5.0

Repair Quality - 4.5/5.0 -

Great service my bumper looked brand new and was able to get it done in a very reasonable time frame! Communication was great for me since they had texting options and as someone who works retail and can’t step away for a full call but can respond to a quick text was very helpful.

Customer Service - 4.5/5.0 -

Very friendly and super communicative

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Looks great!

Customer Service - 5.0/5.0 -

Nice people!

Returned Clean

My Experience - 5.0/5.0 -

The people at Gerber were absolutely wonderful! They made the repairprocess easy in every way. I can’t say enough good things about them and about my experience!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Completely satisfied!

Customer Service - 5.0/5.0 -

Great car repair experience in every way!

My Experience - 5.0/5.0 -

Quality service and quick turnaround.

My Experience - 5.0/5.0 -

Wonderful communications!! So comforting during a very stressful time! Thank you!!!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

They did a great job.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0

Likely to Recommend - 0.5/5.0

Repair Quality - 2.5/5.0 -

The staff was AMAZING!!! BUT...it took 2 extra days to get my truck back, AND one of the rims wasnt fixed as well as I noticed the passenger side rim was considerably worse when I got it back. On top of that, I now hear rattling underneath my car that I have to get checked out today. None of these things existed [minus the accident] before I took my car in for repair. They are relying on Allstate to fix something that they may not repair since Gerber didnt catch it the 1st time around. So, it looks like I will be coming out of pocket myself...again.

Customer Service - 3.5/5.0

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Very professional and they did great work. Like brand new!!!! Our car was finished in the exact amount of time that they told him would take to do the repairs

Likely to Recommend - 0.5/5.0 -

I would not and have referred people to other places already

Repair Quality - 0.5/5.0 -

My experience with this shop was extremely poor, and I ultimately had my insurance company stop all handling of my vehicle and transfer it to another repair facility. My vehicle was initially supposed to be towed to this location through my insurance company. Two days later, the shop still did not have my vehicle, and no one had contacted me to determine where it was or notify me that it had not arrived. I had to personally arrange for the vehicle to be released and towed to their facility. I called ahead to let the shop know that the vehicle would arrive after hours and was specifically told I would receive a call the following morning to confirm that it had arrived. I never received that call. When I eventually called to follow up, I was told they had simply forgotten to contact me, despite the vehicle having arrived. I was then given an appointment for later that day. When I arrived for that appointment, they had also forgotten that the appointment had been scheduled. They were ultimately able to see me, and I worked with Enrique. During the interaction, he explained that Gerber is “really corporate” and that they “don’t want to fix things they aren’t going to get paid for.” I also heard him make essentially the exact same comment to another customer in a vehicle nearby before my appointment. That type of internal business commentary is not appropriate customer-facing communication. As a customer, I do not need to be briefed on a company’s internal policies or frustrations about what it will or will not be paid to repair. Hearing the same comments directed at multiple customers also left me questioning the professionalism and judgment behind that approach. During the visual inspection, I had to point out obvious accident damage to the rear passenger doors, which were no longer closing properly. After that, I received very little clarity about when my vehicle would actually be inspected by the mechanic. The timeline repeatedly changed from the end of the day, to Friday or Monday, to Tuesday, and then to sometime early the following week. There was no clear communication or apparent sense of urgency, particularly given that my vehicle had already spent unnecessary time sitting in an impound lot because it had not been transferred to the shop as intended. At that point, I no longer had confidence that my vehicle was being handled with the level of communication, attention, or professionalism I expected, and I asked my insurance company to halt the process and transfer the vehicle to another shop. I am leaving this review because the shop continues to ask for feedback about my experience. Unfortunately, there was very little positive to report. The repeated lack of follow-through, failure to communicate, missed appointment, constantly changing timeline, and inappropriate internal-policy commentary made this an experience I would not repeat.

Customer Service - 0.5/5.0 -

My experience with this shop was extremely poor, and I ultimately had my insurance company stop all handling of my vehicle and transfer it to another repair facility. My vehicle was initially supposed to be towed to this location through my insurance company. Two days later, the shop still did not have my vehicle, and no one had contacted me to determine where it was or notify me that it had not arrived. I had to personally arrange for the vehicle to be released and towed to their facility. I called ahead to let the shop know that the vehicle would arrive after hours and was specifically told I would receive a call the following morning to confirm that it had arrived. I never received that call. When I eventually called to follow up, I was told they had simply forgotten to contact me, despite the vehicle having arrived. I was then given an appointment for later that day. When I arrived for that appointment, they had also forgotten that the appointment had been scheduled. They were ultimately able to see me, and I worked with Enrique. During the interaction, he explained that Gerber is “really corporate” and that they “don’t want to fix things they aren’t going to get paid for.” I also heard him make essentially the exact same comment to another customer in a vehicle nearby before my appointment. That type of internal business commentary is not appropriate customer-facing communication. As a customer, I do not need to be briefed on a company’s internal policies or frustrations about what it will or will not be paid to repair. Hearing the same comments directed at multiple customers also left me questioning the professionalism and judgment behind that approach. During the visual inspection, I had to point out obvious accident damage to the rear passenger doors, which were no longer closing properly. After that, I received very little clarity about when my vehicle would actually be inspected by the mechanic. The timeline repeatedly changed from the end of the day, to Friday or Monday, to Tuesday, and then to sometime early the following week. There was no clear communication or apparent sense of urgency, particularly given that my vehicle had already spent unnecessary time sitting in an impound lot because it had not been transferred to the shop as intended. At that point, I no longer had confidence that my vehicle was being handled with the level of communication, attention, or professionalism I expected, and I asked my insurance company to halt the process and transfer the vehicle to another shop. I am leaving this review because the shop continues to ask for feedback about my experience. Unfortunately, there was very little positive to report. The repeated lack of follow-through, failure to communicate, missed appointment, constantly changing timeline, and inappropriate internal-policy commentary made this an experience I would not repeat.

Returned Clean

My Experience - 5.0/5.0 -

Professional, courteous and responsive. Thank you for your exemplary service.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Excellent communication throughout, and the repair looks very professional.... Better then the rest of the car ;-).

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

The repair looks great, and the car is functioning just right.

Customer Service - 5.0/5.0 -

I appreciated all the updates about the status of the repair.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Team did a great job. Work looks good. Communication was timely and helpful.

Customer Service - 5.0/5.0 -

Very helpful and friendly

Returned Clean

Likely to Recommend - 5.0/5.0 -

Excellent work. I’ll be sure to recommend them.

Repair Quality - 5.0/5.0 -

Great service, professional and competent.

Customer Service - 5.0/5.0 -

Personnel were great, very courteous and kept me up to date on repairs.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean