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My Experience - 5.0/5.0 -

They did everything I expected them to do. They were very professional and concise. I will definitely use their services again, if required.

Likely to Recommend - 5.0/5.0 -

See answer #1

Repair Quality - 5.0/5.0 -

They did a commendable job on my windshield. I was extremely pleased with the entire process from beginning to end. If ever I need repairs for my car again I will be coming back to Tom Wood Collision Center.

Customer Service - 5.0/5.0 -

See answer #1

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My Experience - 5.0/5.0 -

The wheel repair was handled quickly and satisfactorily. My interaction with Kayla Young was excellent and she went above and beyond to help me out.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

The personnel always handle my wheel repairs quickly and satisfactorily.

Customer Service - 5.0/5.0 -

Kayla Young is a pleasure to deal with, communicates well, and goes above and beyond.

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Likely to Recommend - 4.0/5.0

Repair Quality - 3.5/5.0 -

Not working with insurance directly leads to a lower score.

Customer Service - 5.0/5.0

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My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

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Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

They got my replacement windshield in within two days, far exceeding my expectations about timing.

Customer Service - 4.5/5.0 -

Communication could have been a little better. I wasn’t notified it was done until 5 pm.

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My Experience - 5.0/5.0 -

Always happy with the work from kayla and her team…top-notch, everyone’s doing it

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

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Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

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My Experience - 5.0/5.0 -

Very nice people to deal with. Professional and timely. I would definitely recommend them and if the need arises I will go back. Thank you for a nice job on my car.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

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My Experience - 5.0/5.0 -

Great job

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Great experience

Customer Service - 5.0/5.0 -

Very nice job

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My Experience - 5.0/5.0 -

Shout out to the tech, his name was listed in my copy of the repair documents but thank you to him and the team.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

I have a classic car that had been neglected by previous owners. During my repair the team was very communicative regarding special concerns that were needed for the vehicle. Such as dealing with stuck fasteners due to the age of the vehicle. Overall they were great in helping me with restoring my vehicle.

Customer Service - 5.0/5.0 -

They were very kind and even gave me a ride after dropping off my vehicle.

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My Experience - 5.0/5.0 -

Everyone at shop is great . Whole staff are pleasant and care

Likely to Recommend - 5.0/5.0 -

Already have recommended to friends

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Excellent customer service, friendly and pleasant staff

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Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Good, fast service

Customer Service - 5.0/5.0

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My Experience - 5.0/5.0 -

Kayla was extremely helpful throughout the entire process. She handled all the back-and-forth with our insurance company, saving us a huge amount of time and stress. She kept us informed every step of the way and made sure the work was completed in a timely manner. Highly recommend!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Kayla was extremely helpful in dealing with the warranty company and keeping us updated.

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Likely to Recommend - 5.0/5.0 -

Awesome job

Repair Quality - 5.0/5.0 -

My car looks beautiful again!!! I really appreciated the updates twice a week and I would definitely recommend this facility again. Tom Wood Collision Center!

Customer Service - 5.0/5.0 -

I was given updates twice a week, loved that.

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Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

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Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

It all went well and was completed quickly. Looks like a nice job. Staff was helpful and informative.

Customer Service - 5.0/5.0 -

As noted

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My Experience - 5.0/5.0 -

Kayla was fantastic. Greeted me I walked in took care of everything . The repair was perfect

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Repair was perfect and done in great time

Customer Service - 5.0/5.0

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Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 4.0/5.0 -

Did have to push for paintless repair and some issues where the front desk didn’t have any insight into the scheduling system or even the repairs being done. Lack of information not friendliness or service.

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Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Everything about the appointment & repair was awesome. Robert was dynamite during the process

Customer Service - 5.0/5.0

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