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4.7 (1,197reviews)
94%
9727 Bauer Dr,  Indianapolis,  IN  46280
Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 6:00 pm
Tue 7:30 am - 6:00 pm
Wed 7:30 am - 6:00 pm
Thu 7:30 am - 6:00 pm
Fri 7:30 am - 6:00 pm
Sat Closed
* Holiday hours may differ.
Chrysler
Dodge
Fiat
Hyundai
Jeep
Kia
Ram
Rivian Passenger – R1T/R1S
VinFast

Reviews (1,197)

Likely to Recommend

The only shop to go to for me

Repair Quality

Great service, great people oriented. Very caring.

Customer Service

They truly care about the customer

Returned Clean

My Experience

Initial communication was very delayed, it took over a month to get my windshield in and then it was cracked. I was told 7-10 business days to get another in and wasn’t contacted for 18 business days that it was in. I had to pay up front before they would order my windshield but my insurance was covering it so they paid in full. After the service was completed the amount was different than initially quoted. They want people to think they have extra people following your case to ensure the best customer service but in reality it is too many people and A LOT falls through the cracks. Communication was the absolute worst part of the whole experience.

Likely to Recommend

Repair Quality

My repair was delayed twice and communication was horrible

Customer Service

Communication regarding timing, details, and updates was horrible. The front desk staff never had any idea what was going on any of the 4 times I was in.

Returned Clean

My Experience

I appreciated the updates as work was being done.

Likely to Recommend

Repair Quality

Fully satisfied! I appreciated being kept up to date with the repairs.

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Repair was completed in a timely and professional manner.

Customer Service

The entire staff is very courteous. Robert is extremely knowledgeable and efficient. I felt as my time was valued and not wasted.

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Appreciate Robert and his expertise. Office staff are always pleasant and helpful.

Likely to Recommend

Repair Quality

Robert does an excellent job, very personable and professional.

Customer Service

Returned Clean

My Experience

Super job on wheel repair. Robert Winter was great to work with.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

The presentation of our newly restored was beyond our expectations, we’re glad to have our car back! Thanks for all the skilled work you did, we are grateful! Bill and Marty

Likely to Recommend

Repair Quality

I was very satisfied, the car looked great and we feel that the service was performed with highly qualified personnel! Thanks!

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

As usual didnt have to wait as long as expected and the job was completed to perfection Ty robert and jen and shannon🤙🏼

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Your front office staff is so great! They are friendly and efficient.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Staff was friendly and engaged with understanding all the request details.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Josh was incredibly helpful. I appreciate his attention to detail.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Needed multiple follow ups for a simple job and got the car with the driver side floor mat caked in mud

Likely to Recommend

Repair Quality

Challenged communication through the process and got the vehicle back with the driver’s side floor mat badly soiled

Customer Service

Jen at the front desk was great, the service advisor not so much

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

I had conversations with multiple members of management. I’m not happy that there wasn’t any transparency with the original quote as the wrong part was quoted and then it doubled. I wasn’t clearly told about needing to approve $197 price change, which delayed my vehicle being done. The manager also didn’t tell me he was going to be out the next day, so further delayed my repair. Also, the rubber gasket had to be ordered last minute, which delayed and should have been ordered with the glass originally, as that to me would be a a consumable part