Russ Milne Ford Inc

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Thank you for the quick repairs to my daughter's car, great job!

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Great work car looks brand new!

Customer Service - 5.0/5.0 -

Extremely helpful

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

After all the wait, it was worth it! The car looks amazing! Thank you, Jeanne Gilleran

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 3.5/5.0 -

But I would tell them to address the issues I had so they aren't repeated when their vehicle is repaired/returned.

Repair Quality - 3.5/5.0 -

Actual repair is very good. However, garbage in truck bed from repair, and truck bed and tonneau cover very dirty. Was clean when the truck was dropped of for repair.

Customer Service - 3.0/5.0 -

Personnel are very courteous. But, truck took much longer than expected (almost 3 weeks versus 4-5 days). No update on status through repair process or notification repair was taking longer. Had to call to get status update and no estimate on completion when requested.

My Experience - 5.0/5.0 -

The staff was extremely friendly and communicative. I really appreciate their customer care.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Great service and good people to work with. The repairs look amazing. Thank you!!

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 0.5/5.0 -

I had to call and check the status of the repair for the most part.

Repair Quality - 0.5/5.0 -

Good evening Ann, I know you more than likely gone for the day; I am extremely agitated and need to vent. I'm highly disappointed with the repairs done on my vehicle. In addition to the headliner warping and the dents that were not repaired. We are discovering that there is paint spray on the leather interior and the side rear windows and marks and scratches in the finish of the car. They were careless in protecting my care from getting additional damage doing the repair. The work was very shoddy and this will be the fourth time taking it back on September 5, 2023. I only consented to have them do it because AAA recommended and referred them. I wanted to take it somewhere else because they didn't start on the repair until almost a month after it was in the shop. I need you or someone from AAA to physically inspect the car. I'm really concern about the trade or resale value of my car now. It was only 7.5 months old when it was put in their shop for repair. The repair and paint job was rushed and poorly done and the wasn't enough caution to protect the interior from paint specks and etc. Good evening Ann, I know you more than likely gone for the day; I am extremely agitated and need to vent. I'm highly disappointed with the repairs done on my vehicle. In addition to the headliner warping and the dents that were not repaired. We are discovering that there is paint spray on the leather interior and the side rear windows and marks and scratches in the finish of the car. They were careless in protecting my care from getting additional damage doing the repair. The work was very shoddy and this will be the fourth time taking it back on September 5, 2023. I only consented to have them do it because AAA recommended and referred them. I wanted to take it somewhere else because they didn't start on the repair until almost a month after it was in the shop. I need you or someone from AAA to physically inspect the car. I'm really concern about the trade or resale value of my car now. It was only 7.5 months old when it was put in their shop for repair. The repair and paint job was rushed and poorly done and the wasn't enough caution to protect the interior from paint specks and etc. It took almost 90 days and it’s still isn’t complete Terrible. I’m now scheduled to bring it back for the fourth time?

Customer Service - 4.0/5.0 -

They have been receptive and responsive; but the repair itself has been very shoddy

My Experience - 0.0/5.0 -

Strip on door wasn’t ordered to complete all repairs

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Very helpful and friendly staff.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

All fine

Customer Service - 5.0/5.0 -

All fine

My Experience - 5.0/5.0 -

Thanks for keeping me updated and for the use of a loaner vehicle

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 0.0/5.0 -

My truck was sitting on your lot for two weeks before they ever started working on it, I don’t believe everything they said they replaced was, after they called and said the truck was ready, I ask for them to give it to the service department for recalls and a oil change, they got it at 8 am and I did not get it back until 5 pm the recalls were not done and they didn’t even start on it until 4 pm

Likely to Recommend - 0.5/5.0

Repair Quality - 3.0/5.0 -

the time they had me bring my truck into the shop was two weeks before they started the work

Customer Service - 4.0/5.0 -

she took my truck to the service department and I told them to do all my recalls and oil change, they only did the oil change after having the truck for 8 hours

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

I wouldn't trust anyone else with my car. My Russ Milne experience was amazing!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0