Russ Milne Ford Inc

Likely to Recommend - 5.0/5.0

Repair Quality - 4.0/5.0 -

Was called that it was complete and ready for pickup It was not finished was missing components and had to wait for it to get finished

Customer Service - 4.5/5.0 -

I do not believe it was their fault that it was not complete miscommunication from shop floor to manager

My Experience - 5.0/5.0 -

They did a great job and thank you, Tina, for keeping me informed as to what was being done.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Did a amazing job on my Jeep and smells like brand. All around great service.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 4.5/5.0

My Experience - 5.0/5.0 -

Excellent job thank you so much

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Excellent customer service. Excellent body shop work. Thank You All.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 1.0/5.0 -

Not the way I'm being treated. Right now, I'm debating cancelling the new Escape I had ordered.

Repair Quality - 2.5/5.0 -

The reason you got as high as a five was because the body shop was great. The service department brought it down to a five. I was told that my car would be done by July 8th. The E-mails stated that they were halfway done and on schedule, which was a lie. When I call the repair shop, they told me that service car still had the car. Upon them checking they were told, and they told me that for two weeks they refuse to work on my car. When I came down to find out what happened and Leon and Dwyane got involved, did they start working on my car. This cause me to keep renting a car for your error. When I came down to complain and pick up my car. I was told that the manager was gone, and he would call me on Monday. Of course, he just blew me off hoping I would just go away, because he never call me back. I have been a customer for over twenty years and brought in a lot of customers, just asked Leon. You refuse to work on my car and should pay for the rental car for 14 days.

Customer Service - 5.0/5.0 -

The body shop gets a 10. The service department and customer service get a 1.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Thank you so much Russ Milne Ford .great job my repair was on point no complaints here, and my car was returned days before the estimated time given. Thanks for the car cleaning and wash my car looks like new inside.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Gabby and the team did great and did the best they can do to accommodate during this trying time. Very thankful for you all.

My Experience - 5.0/5.0

Likely to Recommend - 4.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Staff was quick to respond to my questions and kept in the loop through any delays in parts arriving . They made sure to explain all the repairs and timeline to me and checked in regularly throughout the whole process

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Had vehicle done before the date they gave

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Tina and the rest of the body shop office staff were extremely responsive to my needs. This is my second experience with them, and it was as good as the first! You will always be my go to for Ford body shop work. Thanks for the great job you all do1

Customer Service - 5.0/5.0

My Experience - 5.0/5.0

Likely to Recommend - 4.5/5.0

Repair Quality - 4.5/5.0

Customer Service - 4.5/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0

My Experience - 5.0/5.0 -

Thank You!