Russ Ward Auto Body - Anaheim, Ca
In operation 68 years.
Russ Ward Auto Body is an Independently owned, I-Car Gold Certified collision center. Established in Downtown Anaheim in 1958, we continue our legacy with our goal being to provide high quality repairs to all of our customers. We provide a high level of communication throughout the repair process including text and email messaging. Whether it’s for minor cosmetic reasons or significant structural repairs, Russ Ward Autobody plays a pivotal role in your car's maintenance. So, the next time your vehicle needs some TLC, remember the expertise and care that Russ Ward Autobody can offer. After all, it’s not just about restoring a car; it’s about ensuring a safer and smoother journey ahead.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- Spanish
- Tagalog
| Sun | Closed |
| Mon | 7:30 am - 5:00 pm |
| Tue | 7:30 am - 5:00 pm |
| Wed | 7:30 am - 5:00 pm |
| Thu | 7:30 am - 5:00 pm |
| Fri | 7:30 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 3.5/5.0 -
It’s inconvenient that you are not open on Saturdays and that you close at 4 pm
Repair Quality - 4.5/5.0 -
They did a great job on my car and repaired to original condition. However, car was promised earlier and wt 5 days over. They did pay for those additional 5 days for my rental which was stand up move.
Customer Service - 4.0/5.0 -
Same comments; was unhappy that car was late but glad efforts were made to help
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
My Experience - 5.0/5.0 -
Love the customer service. Richard was very friendly and knowledgeable. Really appreciate the updates. Thanks again for the wonderful service. Definitely will be our go to auto body shop.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I was informed of the progress for my vehicle every step of the way and Richard was excellent to deal with.
Customer Service - 5.0/5.0 -
Richard and everyone I talked with at Russ Ward were friendly and professional
My Experience - 5.0/5.0 -
I am sure that most customers expect the repair to be done as quickly as possible. However, sometimes it is worth waiting for the work done correctly. The paint was just perfectly matched with the original color and my car looked just great after the repair. The wait was due to the demand the shop experience which is understandable. Thank you.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
We are extremely happy with the service we received from Russ Ward Auto Body! They did an excellent job repairing the damages on our car. We would highly recommend Russ Ward Auto Body to anyone that needs auto body repair/work done.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Russ Ward Auto Body did an excellent job repairing the damage on our car. We would highly recommend them to anyone that needs to get auto damage repair work done.
Customer Service - 5.0/5.0 -
We mostly dealt with Richard Ward and he was very helpful and made us feel like they were going to take good care of our car and they did.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great customer service and on time
Customer Service - 5.0/5.0
Likely to Recommend - 3.5/5.0
Repair Quality - 4.0/5.0 -
I would say it took to long and there were a few extensions after the fact. It was hard to calculate when the car would be done. We returned our car rental because it was said that it would be done.
Customer Service - 4.0/5.0 -
Richard was very friendly.
My Experience - 5.0/5.0 -
Russ Ward Auto Body was a pleasure to work with. Richard is very straight forward and honest in his estimates and makes working with the insurance company a seamless experience. The work was done in a timely manner and was done more quickly than originally estimated. I highly recommend giving Russ Ward Auto Body a look.
Likely to Recommend - 5.0/5.0 -
If your vehicle needs body work, I would give Russ Ward a look.
Repair Quality - 5.0/5.0 -
The vehicle looks good as new.
Customer Service - 5.0/5.0 -
Richard at Russ Ward made the process very easy. He explained how the repairs were to be made and worked with the insurance company.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.0/5.0 -
The window I told was going to be fixed when I picked it up was not done understand with covid and parts etc Great customer service and follow through Radio also does not work and needs to be fixed Thanks again Angela
Customer Service - 4.0/5.0
My Experience - 5.0/5.0 -
I appreciated the text updates and ease of dropping off and picking up my car. It was a very easy and pleasant process!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great customer service
Customer Service - 5.0/5.0 -
Very communicative
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Everything from customer service to getting my truck fix was wonderful. Great communication and service. Thank you so much.
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Excellent job , thank you
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
There are several things that are not right with my car took it back to point out the problems and Jerry got a bit upset told me to call my insurance which I did. The inside panels are a mess the cover for my speaker has a hole and the panels are all scratched. In the outside there is a hole in the back and several strips are coming undone.
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
Russ Ward Auto Body ( Richard Ward) did a great job with my car. My BMW 330i was only a month old when I got into a hit-and-run situation, the whole driver's side of the door and the rear fender were smashed. Richard and his team did a fantastic job of replacing/repair/color the damage back to brand new. I would have given them a 10 if they would not have missed the completion date twice. I would totally refer them to my friends. Great job Richard! Their price was great as well.
Customer Service - 5.0/5.0 -
Their customer service was great. Richard was in communication with me all the time.
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
I appreciated that it is a family owned business for many years. My contact person Richard was very down to earth and I felt he was trustworthy. Also, his staff was very helpful with transporting me back and forth to the car rental Agency. My car looks as if there was never any damage. They did an excellent job in repairing and painting my car. It looks great!!