Russell's Paint & Body, LLC.

4.8 (367reviews)

96%

(828) 686-1313

610 Old Lytle Cove Road, Swannanoa, NC 28778

96%

610 Old Lytle Cove Road
Swannanoa, NC 28778

Get Directions Website Email

About Russell's Paint & Body, LLC.

610 Old Lytle Cove Road
Swannanoa, NC 28778

Get Directions Website Email

In operation 24 years.

Russell's Paint and Body, LLC. is a locally family owned collision repair center serving the Asheville, Fairview, Black Mountain area.We take pride in providing excellent customer service and quality repairs. We are a BBB Accredited business and have excellent ratings on Google, YP,Angie's list.

Services

Free Estimates
Insurance Company Assistance
Lifetime Warranty
Towing
Automotive Glass Replacement
Motorcycle Repair
Paintless Dent Repair

Payment Types

Discover Card
MasterCard
Visa
Cash
Check
Debit Card

Languages

English

Hours

Sun	Closed
Mon	8:00 am - 5:00 pm
Tue	8:00 am - 5:00 pm
Wed	8:00 am - 5:00 pm
Thu	8:00 am - 5:00 pm
Fri	8:00 am - 5:00 pm
Sat	Closed

* Holiday hours may differ.

I-Car

Call

Website

Reviews (367)

Sort By:
Newest
Rating

345 Customers Rated

5 Stars

83.9% Complete

(308)
4 Stars

6.3% Complete

(23)
3 Stars

1.1% Complete

(4)
2 Stars

0.8% Complete

(3)
1 Star

0.8% Complete

(3)
< 1 Star

1.1% Complete

(4)

Customers say

Overall Customer Satisfaction

Customers consistently praise the shop for delivering outstanding repair quality, with many noting their vehicles looked brand new upon return. The professionalism and friendliness of the team are frequently highlighted, along with their thoroughness in handling insurance paperwork and rental car coordination. Several customers noted repairs were completed on time or even ahead of schedule, and many have been loyal, repeat customers who actively recommend the shop to family and friends. A few customers mentioned they had to follow up for status updates and occasionally experienced delays, sometimes due to parts supplier issues or high shop volume - both noted by customers as outside the shop's control. One customer flagged a missed stripe on a repaired panel, and another noted a delay caused by a larger project taking priority without prior communication. These observations reflect individual customer experiences and highlight areas customers feel could further enhance an already well-regarded service.

Select to learn more

Service Quality

"Very professional, excellent work, and will recommend to anyone that needs car body work!"

"Russell's Body Shop is the top place to go for your car. They were very efficient and constantly communicated ..." Read more

"... these guys over the years for multiple vehicles and they are the only body shop in the region that I will recommend to my friends and family. They do great work, finish ..." Read more

"The staff is friendly and professional. The work is top-notch. I love that they always answer the phone. Communication ..." Read more

"We are completely satisfied with all the work Russells did and excellent job on the vehicle"

Service Quality

Service Quality

"Very professional, excellent work, and will recommend to anyone that needs car body work!"

"Russell's Body Shop is the top place to go for your car. They were very efficient and constantly communicated ..." Read more

"... these guys over the years for multiple vehicles and they are the only body shop in the region that I will recommend to my friends and family. They do great work, finish ..." Read more

"The staff is friendly and professional. The work is top-notch. I love that they always answer the phone. Communication ..." Read more

"We are completely satisfied with all the work Russells did and excellent job on the vehicle"

Sidney (Subaru owner) reviewed 8/10/26

The repair looks great! They were a pleasure to do business with. The car was done in the time they said.

August (Volkswagen owner) reviewed 8/3/26

Sue (Kia owner) reviewed 7/30/26

James (Mazda owner) reviewed 7/30/26

Carla (Hyundai owner) reviewed 7/23/26

Susan (Subaru owner) reviewed 7/20/26

Helpful and friendly (and effective) despite difficulties getting parts (the fault of the supplier, not Russell's).

Candace (Toyota owner) reviewed 7/16/26

I already have recommended Russell’s to several people.

Excellent experience with Russell’s.

Customer service was superb.

Keary (Chevrolet owner) reviewed 7/13/26

Always do a great job 👍

Bruce (Honda owner) reviewed 7/13/26

Russell's is simply the best - service, communication, everything as promised.

Mary Jane (Ford owner) reviewed 6/22/26

They did an amazing job on my truck. They handled everything, down to the rental car. And was so nice. Such a great job! Extremely satisfied!

It only lets me go to 10 for completely satisfied. It would definitely be a 15!

Jack (Mazda owner) reviewed 6/18/26

Beverly (Hyundai owner) reviewed 6/17/26

Excellent service!!

Russel’s did an excellent job in repairing my car. They were very helpful thorough professional.

Excellentlt.

John (Toyota owner) reviewed 6/16/26

Georgia (Subaru owner) reviewed 6/15/26

Robin (Nissan owner) reviewed 6/14/26

Julia (Honda owner) reviewed 6/1/26

Always satisfied with quality and care of my vehicle.

Very professional

Rebecca (Chevrolet owner) reviewed 5/28/26

David (Toyota owner) reviewed 5/22/26

Sidney (Toyota owner) reviewed 5/21/26

Thanks for the good and speedy!

Everyone was friendly.

Anthony (Subaru owner) reviewed 5/14/26

I have already recommended them!

Our car looks as good as the day it came out of the showroom!

They explained the process with our insurance company and encouraged us to call with any questions we might have and periodic updates we may desire.

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If your vehicle has been in a storm, call your auto insurance company or agent first to report the damage. Take photos of the car where it was damaged, including any branches, water damage, mud or other elements.

Russell's Paint & Body, LLC.

About Russell's Paint & Body, LLC.

Reviews (367)

345 Customers Rated

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 4.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 4.5/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0