Caliber - Arden

4.9 (466reviews)
98%
130 Christel Lane,  Arden,  NC  28704
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In operation 29 years.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
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Email

Reviews (466)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its outstanding communication, with many highlighting frequent updates via text and phone calls that kept them informed throughout the repair process. The quality of repairs was frequently described as exceptional, with vehicles returned looking brand new or like they just rolled off the factory floor, including perfect paint matches. Timeliness was another strong point, as many repairs were completed ahead of schedule. Customers also appreciated the complimentary interior and exterior cleaning of their vehicles. A few customers noted minor concerns such as occasional parts delays, inaccurate automated text estimates, and isolated quality issues, reflecting direct feedback shared by customers themselves.
AI-Generated from reviews written in the last 12 months
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"... being replaced or repaired after being hit by deer. Caliber does beautiful work, the paint is a unique carbon silvergrey and match is perfect. The quality of work ..." Read more
"... Caliber Collision of Arden NC to friends and family. Amazing workmanship, communication and professionalism. Caliber went above and beyond on my vehicle. I was ..." Read more
"Overall, I am very satisfied with my repair experience… definitely a 1010 for the quality of the work done on my vehicle. The repair itself was done outstandingly ..." Read more
"You would never be able to tell a tree limb fell through my windshield. Everyone there is nice, knowledgeable ..." Read more
"Great experience with this body shop. They got the repairs done even faster than promised and did amazing work! My 20-year-old Subaru looks amazing. ..." Read more
"Completed before estimated time at lower price. This establishes trust. I will use them again if necessary"
"... delivered. Very satisfied with their service and repair. My truck was completed 2 weeks sooner than estimated." Read more
"Exceeded expectations and finished well before the promise date. Would use them again, but hopefully I won't ..." Read more
"It was ready before the promised day of delivery"
"Our car was ready before it was promised and to the highest standards. Thank you!"
"... in touch twice a week until the job was finished. He contacted me on Tuesday and Thursday, as promised. To my absolute surprise, they were able to get the ..." Read more
"Communication was superb! I was up to date on my cars status at all times and also felt comfortable reaching ..." Read more
"The communication throughout the process was great. I felt well informed and comforted that the truck was in ..." Read more
"... but the team here couldnt have done a better job! Chad was so communicative and approachable. I felt like I could ask him any question. There is a location closer ..." Read more
"... Caliber Collision while my car was getting repaired. Communication was excellent, I was updated twice a week on how my car was coming along and the process was completed ..." Read more

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

No

Ready on Time?

No

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

It was like a new car

Likely to Recommend

Repair Quality

The car looked like new great job

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

David did a great job on my Subaru very satisfied!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I would recommend Caliber Collision to anyone. They keep you informed on your vehicle status the whole way through. After the repairs were done My car looks great!

Likely to Recommend

Definitely recommend to anyone

Repair Quality

Quality is top notch

Customer Service

Great customer service. On top of it with keeping me informed

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The whole team at the Fletcher NC Caliber Collision is fantastic. Everyone was friendly, helpful, fair, and honest. Can you really ask for anything more? Very impressed with this team and this company!

My Experience

Likely to Recommend

Repair Quality

Had a great experience. My advisor Bob was very communicative and made sure I knew what was going on. Happy with the work done in such a short time.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

After getting off of work, I was trying to drive home and I cannot get my vehicle above 35 miles an hour to travel safely. I never had any issues with the death wobble prior to dropping it off, and now the whole front end is shaking uncontrollably.

Likely to Recommend

Ill let you know when its fixed right

Repair Quality

Ill retake the survey once its fully fixed

Customer Service

Had to bring the jeep back.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I appreciated communication throughout the process to share updates on the work in progress.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Excellent repair and thank you!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

They came in and problem solved quickly. Repairs were fantastic and in a timely manner ! Staff was awesome from start to finish!! Would highly recommend. I would definitely go back !!

Likely to Recommend

The whole prescription sunglasses was a real let down. No don’t think I would really send anybody your way

Repair Quality

Somehow we found a pair of women’s prescription glasses in the console. None of which belonged to my daughter or friend. Soooo little curious about that

Customer Service

Customer service was great the repair was great. But certainly takes it down a notch when you find a pair of press sunglasses in the car. Not happy about that at all. I’m sure they will oh the person left it in there who was test driving but come on !! The center console!! Looks like someone was very comfortable in it

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Amazing work thank you so much

My Experience

Completed before estimated time at lower price. This establishes trust. I will use them again if necessary

Likely to Recommend

Repair Quality

Work done on time and below estimate

Customer Service

Kept up to date with text messages

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

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