Caliber - Hendersonville Nc

4.9 (1,388reviews)
98%
1380 Spartanburg Hwy,  Hendersonville,  NC  28792

In operation 29 years, 3 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
I-Car

Reviews (1,388)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for outstanding service quality, with repairs frequently described as making vehicles look brand new. The team received high marks for proactive and transparent communication, with many appreciating regular updates throughout the repair process. Timeliness was a standout strength, as numerous customers noted their vehicles were completed ahead of schedule. The friendly, professional, and courteous atmosphere was repeatedly highlighted, making stressful situations feel manageable. A few customers noted isolated concerns such as aftermarket parts not fitting correctly, minor finishing details, and occasional gaps in proactive communication, reflecting areas customers felt could be refined.
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"The customer service was outstanding, and the repairs had my car looking good as new. Caliber called me with updates to let me know what ..." Read more
"Excellent communication, friendly staff, they did a super job, I am very pleased with the work they did and I highly recommend them"
"I was so excited to see the car; it looked like it was brand new! Not only did the outside of the car shine, the inside which I admit was really ..." Read more
"... impressed with Caliber from start to finish. They were professional, courteous, informative, and did a fantastic job on my Jaguar. In a time where satisfaction is hard ..." Read more
"... Everyone was kind, friendly, and explained things well. They did an amazing job on my vehicle, finished in the time they quoted, and even detailed my car!!! It looks ..." Read more
"... enterprise, communication about repair status, and finishing it in a timely manor. Not to mention it looks better than when I bought it preowned. Top notch ..." Read more
"Repairs were minor. Dropped car off May 14. 1st completion date received on May 20 was between May 27-30. Car was ready July ..." Read more
"The car was finished ahead of schedule. I was updated on status often and the work is perfect"
"... with a repair company that was as easy to work with, so much ongoing communication about the repairs, friendly people, and excellent work. I have used them twice ..." Read more
"Great communication throughout. Kept me informed as progress was made. Friendly professional interactions. NO ..." Read more
"... outstanding, and the repairs had my car looking good as new. Caliber called me with updates to let me know what was happening and how long the expected the repair to ..." Read more
"Was promised phone calls and updates that never occurred. The only information I received was when I reached ..." Read more

Likely to Recommend

Repair Quality

Tucker was extremely communicative and the cars exterior looks great! My car was also vacuumed which I was not expecting, very kind! The only reason I can't put a 10 is because there is something with the engine making my car shake at red lights, stop signs, and in park. I am not mechanically inclined so I am not sure if it is a knock or the engine mount, but overall it was my first experience with this shop and I highly recommend them. Seamless process and how they effectively communicate made the entire process ...legitimately stress free.

Customer Service

Tucker was our POC and he was top tier!

My Experience

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Returned Clean

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My Experience

We appreciate the excellent service, and especially dropping off the vehicle at our home!

My Experience

Unbelievable service. Couldn’t have been any easier. From car rental to repair it was over and above my expectations. I was informed before during and after. Questions answered, explanations given. A+++++++

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Very professional, very thorough, excellent communication, repair looked excellent

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My Experience

Your Tucker Ethan Williams is the very very best at customer service and taking great care of the customer. This is the second time, that I unfortunately, have had to use your services, in the last year.Thanks again to the whole Hendersonville, N.C. For a great job.

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Returned Clean

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The updates and kindness of everyone involved made me feel safe while my car was under repairs Skylar is very sweet and understanding

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Repair Quality

I love the regular update texts!

Customer Service

Communication was great. Really helped to manage my expectations.

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Returned Clean